Unitrends Backup and Recovery Reviews & Product Details

I do like some of the new interface improvements and tech support is usually very knowledgeable so you don't have to get transferred from department to department when an issue arrives. Review collected by and hosted on G2.com.

Retention is the big issue here. I'm not sure when this changed, but in the past, when the device was full, it would clear out the oldest backups in order to complete a new backup. A few months ago, my device decided to just arbitrarily delete the most recent 2 months of backups in order to create space. That certainly was not expected and tech support says that is now "normal". Maybe it is normal, but that is ridiculously unintuitive. Review collected by and hosted on G2.com.

I appreciate the instant recovery feature in Unitrends Backup and Recovery, which is really helpful when production is down due to server issues. It allows us to launch the server instantly while it recovers in the background. I also find the initial setup to be easy. Review collected by and hosted on G2.com.

User access permission needs improvement, and LDAPS authentication has not been working for a long time. It's a standard feature that's still missing in recent updates, making us manage users manually. Review collected by and hosted on G2.com.

It is very stable. Almost never have to touch it once backups are configured Review collected by and hosted on G2.com.

The UI has some bugs but nothing that there isn’t a work around for. Review collected by and hosted on G2.com.

The solution has maintained its ease of use yet has increased the robustness of its service offering Review collected by and hosted on G2.com.

Again, the GUI could be a little smoother. Further integration into my Entra/AAD tenant would be ideal Review collected by and hosted on G2.com.

Love the portal in order to see all appliances and to test restores automatically. Review collected by and hosted on G2.com.

Seeing the restore test could be easier to access. Review collected by and hosted on G2.com.

When we did use it, it was a great system, easy to use and recover from. Review collected by and hosted on G2.com.

our rep was more concerned on selling additional features than listen to our actual needs. Review collected by and hosted on G2.com.

It’s integration with AI - uses AI & automation to monitor backups and smart alerting system ( detects if backup may fail in future due to storage or some other issues ) Review collected by and hosted on G2.com.

It’s not fully optimized for modern cloud inventions. Review collected by and hosted on G2.com.

Very reliable appliance that works without constant checking or intetactions. Review collected by and hosted on G2.com.

Make the UI a bit more user friendly and easier to navigate. Maybe offer quick click buttons to take you user to specific task(s). Review collected by and hosted on G2.com.

We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY compared to Datto Endpoint Backup V1). The deployment process is very painless (when it works) with Datto RMM integration. The restore UI in the web portal is incredibly intuitive and works incredibly well. Review collected by and hosted on G2.com.

There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard sorts all devices by hostname by default. I don't know hostnames for all of our clients devices off the top of my head. I have to change the sorting to "organization" every time I open the dashboard. There are other mildly annoying things, like the inability to adjust throttle settings on individual devices without creating an entirely new policy. We've created an unthrottled policy to temporarily use when devices need to be unthrottled (ie getting an initial backup on a device that's in our shop) but it would be very nice to be able to just say "unthrottle this device for 24 hours" without having to manually switch around backup policies. There is also just the fact that the UI is generally pretty unintuitive based on all of the other techs here that don't have to use it that frequently. Incredibly frustrating, but ultimately kind of a "death by 1000 papercuts" situation.

There are actual problems that aren't just annoyances that occur multiple times a day, like the lack of any troubleshooting info that I can find for devices that have thrown errors or aren't backing up despite being online. There's also the fact that, from what I've gathered from the support tickets I've created, most troubleshooting has to be done while fully accessing the target PC (either in person or via remote desktop). Most of our clients hate getting a call saying "hey we need to interrupt your work day to poke around and fix your backups" and and up having us put it off for days/weeks if it doesn't have regular active hours that we can work around. Review collected by and hosted on G2.com.

Customer service is great but dont know after kaseya took over Review collected by and hosted on G2.com.

Yes, that would be easy for non tech people to understand Review collected by and hosted on G2.com.