--- title: Unitrends Backup and Recovery Reviews meta\_title: 'Unitrends Backup and Recovery Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 462 reviews by the users' company size, role or industry to find out how Unitrends Backup and Recovery works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 462 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Backup url: https://www.g2.com/categories/backup --- ### Unitrends Backup and Recovery Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **agent/appliance-based system** of Unitrends Backup, enhancing security against ransomware and simplifying management. [(7 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1184553&qs=pros-and-cons#reviews) Users value the **reliability** of Unitrends Backup and Recovery, ensuring backups work flawlessly with excellent support. [(6 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1185969&qs=pros-and-cons#reviews) Users praise Unitrends for its **exceptional customer support** , noting quick and professional assistance when needed. [(4 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1190102&qs=pros-and-cons#reviews) Users value the **intuitive user interface** for managing backups smoothly and effectively, enhancing their overall experience. [(4 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1184876&qs=pros-and-cons#reviews) Users praise the **reliable backup frequency** of Unitrends Backup, ensuring seamless data protection without issues. [(3 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1185404&qs=pros-and-cons#reviews) Users often struggle with **poor customer support** , experiencing delays and frustrations due to lack of troubleshooting assistance. [(5 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1185781&qs=pros-and-cons#reviews) Users face **backup issues** with complex setups and lack of troubleshooting support, making the experience frustrating and inefficient. [(4 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1188705&qs=pros-and-cons#reviews) Users find the **user interface challenging** , suggesting improvements for easier navigation and report customization. [(4 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1190768&qs=pros-and-cons#reviews) Users find the **poor interface design** of Unitrends Backup and Recovery frustrating and difficult to navigate daily. [(4 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1190784&qs=pros-and-cons#reviews) Users struggle with **missing features** like intuitive UI and flexible device management, impacting daily operations and efficiency. [(3 mentions)](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1189647&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Unitrends Backup and Recovery ##### 1. Backup Solutions Users value the **agent/appliance-based system** of Unitrends Backup, enhancing security against ransomware and simplifying management. [ See 7 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1184553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great system for backing up multiple clients." What do you like about Unitrends Backup and Recovery? Like that the system is agent/appliance based. Making it harder for ransomware to attack the backup copies. Does any machine on the network. Not ju ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Mid-Market (51-1000 emp.) 3.0/5 "Backup product works well. A little cumbersome to setup." What do you like about Unitrends Backup and Recovery? Backups always worked flawlessly. Only had failed jobs when it was our fault. ##### 2. Reliability Users value the **reliability** of Unitrends Backup and Recovery, ensuring backups work flawlessly with excellent support. [ See 6 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1185969&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great system for backing up multiple clients." What do you like about Unitrends Backup and Recovery? Like that the system is agent/appliance based. Making it harder for ransomware to attack the backup copies. Does any machine on the network. Not ju ![Keith H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith H.") KH Keith H. Mid-Market (51-1000 emp.) 5.0/5 "Great Product with lots of features to make backup and recovery a breeze." What do you like about Unitrends Backup and Recovery? The product is rock solid and support is second to none. We always have a positive experience ##### 3. Customer Support Users praise Unitrends for its **exceptional customer support** , noting quick and professional assistance when needed. [ See 4 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1190102&qs=pros-and-cons#reviews) See Related User Reviews ![Keith H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith H.") KH Keith H. Mid-Market (51-1000 emp.) 5.0/5 "Great Product with lots of features to make backup and recovery a breeze." What do you like about Unitrends Backup and Recovery? The product is rock solid and support is second to none. We always have a positive experience JD julio.duran@daly.com D. Small-Business (50 or fewer emp.) 5.0/5 "Reliable and User-Friendly Backup Solution for Business Continuity" What do you like about Unitrends Backup and Recovery? I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performa ##### 4. User Interface Users value the **intuitive user interface** for managing backups smoothly and effectively, enhancing their overall experience. [ See 4 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1184876&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 4.0/5 "Great system for backing up multiple clients." What do you like about Unitrends Backup and Recovery? Like that the system is agent/appliance based. Making it harder for ransomware to attack the backup copies. Does any machine on the network. Not ju ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Great step forward from Datto Endpoint Backup V2 but still flawed" What do you like about Unitrends Backup and Recovery? We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY ##### 5. Backup Frequency Users praise the **reliable backup frequency** of Unitrends Backup, ensuring seamless data protection without issues. [ See 3 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1185404&qs=pros-and-cons#reviews) See Related User Reviews ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Mid-Market (51-1000 emp.) 3.0/5 "Backup product works well. A little cumbersome to setup." What do you like about Unitrends Backup and Recovery? Backups always worked flawlessly. Only had failed jobs when it was our fault. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 0.0/5 "Confusing and bad support" What do you like about Unitrends Backup and Recovery? Managing salesforce backups can be done in one place ### 5 Cons or Disadvantages of Unitrends Backup and Recovery ##### 1. Poor Customer Support Users often struggle with **poor customer support** , experiencing delays and frustrations due to lack of troubleshooting assistance. [ See 5 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1185781&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Great step forward from Datto Endpoint Backup V2 but still flawed" What do you dislike about Unitrends Backup and Recovery? There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard s ![Garret H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garret H.") GH Garret H. Enterprise (\> 1000 emp.) 0.5/5 "switched after the incresed cost, lowering storage size. and would rather take 5 minutes to talk about my "needs" but push their cloud programs." What do you dislike about Unitrends Backup and Recovery? our rep was more concerned on selling additional features than listen to our actual needs. ##### 2. Backup Issues Users face **backup issues** with complex setups and lack of troubleshooting support, making the experience frustrating and inefficient. [ See 4 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1188705&qs=pros-and-cons#reviews) See Related User Reviews ![Dan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan B.") DB Dan B. Mid-Market (51-1000 emp.) 3.0/5 "Backup product works well. A little cumbersome to setup." What do you dislike about Unitrends Backup and Recovery? Setting up backups and restoring data was a little tricky at first. Once we had it setup it was easy to figure out. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Great step forward from Datto Endpoint Backup V2 but still flawed" What do you dislike about Unitrends Backup and Recovery? There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard s ##### 3. Needs Improvement Users find the **user interface challenging** , suggesting improvements for easier navigation and report customization. [ See 4 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1190768&qs=pros-and-cons#reviews) See Related User Reviews AE Allan E. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use back up and recovery" What do you dislike about Unitrends Backup and Recovery? Make the UI a bit more user friendly and easier to navigate. Maybe offer quick click buttons to take you user to specific task(s). ![Prashant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashant S.") PS Prashant S. Enterprise (\> 1000 emp.) 5.0/5 "Unitrends backup and recovery" What do you dislike about Unitrends Backup and Recovery? It can improve the report customization, more granular user permission to manage tool. ##### 4. Poor Interface Design Users find the **poor interface design** of Unitrends Backup and Recovery frustrating and difficult to navigate daily. [ See 4 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1190784&qs=pros-and-cons#reviews) See Related User Reviews AE Allan E. Mid-Market (51-1000 emp.) 4.5/5 "Easy to use back up and recovery" What do you dislike about Unitrends Backup and Recovery? Make the UI a bit more user friendly and easier to navigate. Maybe offer quick click buttons to take you user to specific task(s). ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Great step forward from Datto Endpoint Backup V2 but still flawed" What do you dislike about Unitrends Backup and Recovery? There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard s ##### 5. Missing Features Users struggle with **missing features** like intuitive UI and flexible device management, impacting daily operations and efficiency. [ See 3 mentions ](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?filters%5Bsentiment_snippet%5D=1189647&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Great step forward from Datto Endpoint Backup V2 but still flawed" What do you dislike about Unitrends Backup and Recovery? There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard s ![Garret H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garret H.") GH Garret H. Enterprise (\> 1000 emp.) 0.5/5 "switched after the incresed cost, lowering storage size. and would rather take 5 minutes to talk about my "needs" but push their cloud programs." What do you dislike about Unitrends Backup and Recovery? our rep was more concerned on selling additional features than listen to our actual needs. ![Darren .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darren .") D Darren . Small-Business (50 or fewer emp.) 5/27/2026 "Reliable Backups and Strong Recovery, but Admin Tasks and Reporting Need Streamlining" 3/5 What do you like best about Unitrends Backup and Recovery? Unitrends Backup and Recovery provides a centralized way to manage backup operations while maintaining flexibility across different environments and recovery scenarios. The recovery options are one of the stronger aspects of the platform because they allow restoration at multiple levels without requiring overly complicated workflows. We also appreciate the monitoring and alerting visibility, which helps identify failed jobs or storage concerns before they become larger issues. The platform has generally been reliable for maintaining backup consistency across physical and virtual systems. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Some administrative tasks and recovery workflows can feel more time-consuming than expected, especially when working through larger environments or less common restore situations. The interface can occasionally feel dated in certain sections, and reporting customization could be more flexible for operational review or customer-facing summaries. Initial configuration and long-term storage planning may also require more tuning than newer cloud-native backup platforms. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends Backup and Recovery has helped improve overall resilience by centralizing backup oversight and reducing the operational risk tied to failed or inconsistent recovery processes. It provides a more structured approach to protecting both local and cloud-based workloads while giving better visibility into backup health across different systems. The platform has also helped shorten recovery response time during outages or accidental data loss scenarios by making restoration workflows more accessible and predictable. Automated monitoring and retention management have further reduced the amount of manual verification previously required. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![D S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "D S.") DS D S. Small-Business (50 or fewer emp.) 5/14/2026 "Unitrends Backup and Recovery" 4/5 What do you like best about Unitrends Backup and Recovery? Unitrends Backup and Recovery provides reliable backup protection with flexible recovery options for both physical and virtual environments. The platform offers centralized management, automated backup verification, and fast recovery capabilities that help reduce downtime during outages or recovery scenarios. The reporting and alerting features also make it easier to monitor backup health and ensure systems are being protected consistently. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Some areas of the interface can feel dated and navigating certain recovery or configuration tasks may take more steps than expected. Backup job troubleshooting can occasionally require digging through logs for detailed information, and replication or cloud synchronization processes can sometimes feel slower than desired in larger environments. Reporting customization could also be more flexible. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends Backup and Recovery helps ensure business continuity by providing centralized backup management, disaster recovery capabilities, and reliable data protection across servers and endpoints. It reduces the risk of data loss and downtime by automating backups, monitoring backup health, and allowing fast recovery when issues occur. The platform also helps simplify compliance and recovery planning by keeping backup status, retention, and recovery options organized in a single solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JL Jason L. Network Administrator Retail Small-Business (50 or fewer emp.) 8/15/2023 "Unitrends provides excellent solutions for backup and recovery" 3.5/5 What do you like best about Unitrends Backup and Recovery? Unitrends provides a very intuitive interface for backup and recovery solutions. It is easy to setup, review, and manage. The platform is very solid, with regular updates. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Kaseya, ever since Kaseya acquired Unitrends the support platform seems to have changed to offshore support. They used to offer fast helpful support over the phone with a quick 1 minute verification, and now there is twenty-to-thirty minutes of verifying whether our account has paid for support, then finally speaking to a person whos english is not their first, or even second language. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? We use this for file level recovery, and a few bare metal recovery solutions. This would be one of our solutions of three, covering different stages of backup levels. Unitrends Software UB is what I use to recover files that have become corrupt, deleted, or accidentally modified. I can do so very quickly, minimizing downtime for our end users. Unitrends provides different preset backup configurations dedicated to Database, file server, and virtual machines. Review collected by and hosted on G2.com. Show More 4/20/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jonathan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan N.") JN Jonathan N. IT support Small-Business (50 or fewer emp.) 5/20/2026 "Reliable Backup and Recovery for Mixed Environments" 4/5 What do you like best about Unitrends Backup and Recovery? Unitrends provides reliable backup and recovery with good visibility into backup status and recovery points. The platform supports both local and cloud-based recovery options, and the alerting and reporting features help simplify backup monitoring across multiple environments. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? The interface can occasionally feel dated and some administrative tasks are not as intuitive as they could be. Backup jobs and retention policies can also require careful tuning to avoid unnecessary storage usage or longer management time. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends helps ensure critical server data is protected and recoverable in the event of hardware failure, accidental deletion, or ransomware incidents. The centralized monitoring and recovery options reduce downtime, improve backup visibility, and help simplify disaster recovery planning for client environments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/4/2024 "Unitrends has been an efficient backup solution" 4/5 What do you like best about Unitrends Backup and Recovery? The efficiency of the deduplication and compression has always impressed and the backups also seemed to complete reasonable expediently too Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? We found that while the solution was effective the step-up from one appliance to another when reaching storage limits is a significant jump, and overall the solution was also expensive compared to software-only solutions Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? The previous backup solution that we were using required management of cloud backup hosting resources, and the backup chain size seemed to be blooming exponentially requiring ongoing maintenance. Moving to the Unitrends appliance seems to be far more effiicent for both retention of on-premises backups, and the fact that offsite/cloud backups are retained on a year-retention basis meaning no need to manage that storage. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/30/2026 "All-in-One Backup and Recovery with Reliable, Fast Restores" 4/5 What do you like best about Unitrends Backup and Recovery? What stands out most about Unitrends Backup and Recovery is its all-in-one approach—it combines backup, recovery, and ransomware protection in a single platform. It’s easy to manage, offers reliable and fast recovery options, and provides strong automation and reporting, which helps ensure data is protected without requiring constant manual oversight. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? One downside of Unitrends Backup and Recovery is that the interface can feel a bit dated and unintuitive, especially for new users. Some configurations and troubleshooting steps aren’t as straightforward as they could be, and performance can occasionally lag during larger backups or restores. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends Backup and Recovery solves the critical problem of data loss and downtime by providing reliable, automated backups and fast recovery options. This benefits you by minimizing business disruption, protecting against ransomware and hardware failures, and giving you confidence that your data can be quickly restored when needed—all while reducing the time and effort required to manage backups manually. Review collected by and hosted on G2.com. Show More 5/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 4/18/2026 "Reliable Backup but they aren't taking VMware replacements seriously." 3.5/5 What do you like best about Unitrends Backup and Recovery? We use Unitrends with our current VMWare implementation. It integrates well to back up the entire hypervisors. I like using Unitrends Backup and Recovery as it offers a user-friendly interface. The deduplication feature is really handy for saving storage space. I appreciate the backup copy to the cloud as it plays a huge role in ensuring business continuity. The instant recovery feature is very valuable because it allows us to launch the servers at any point in time in the past, which is crucial for our operations. Overall, I find the system reliable. We've been running Unitrends for about 13 years and it saved us several times. We were given a good price for the full product with support which makes it worth it. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Unitrends doesn't fully support Proxmox, which is essential for us going forward. We are looking to either change the backup solution or go with another virtualization solution. We might have to go with Microsoft instead of Proxmox, which is not ideal. Support can be hit or miss, with some engineers being qualified and others refusing to properly do their jobs. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? I use Unitrends Backup and Recovery for daily backups, cloud backup copies, and recovery, which ensures business continuity. The instant recovery feature is valuable for launching servers at any time, and the user interface and deduplication enhance its reliability. Review collected by and hosted on G2.com. Show More Response from Adam Marget of Unitrends Backup and Recovery [Editedit](https://www.g2.com/survey_responses/unitrends-backup-and-recovery-review-12650284/official_response/edit) Hello there! Thank you for your detailed feedback and for 13+ years of being a customer with us! It's great to hear you're finding value in instant recovery, deduplication and cloud backups. We also hear your concerns around Proxmox support, and this is an area where your input is especially important as we evaluate evolving virtualization needs. Our product team would love to connect with you to better understand your requirements and share where we're headed. Please reach out to us at feedback@unitrends.com if you'd be open to a conversation. Best, Adam 4/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Richard G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard G.") RG Richard G. IT Systems and Support Manager Plastics Mid-Market (51-1000 emp.) 4/22/2026 "Reliable Backups with Some Virtual Limitations" 4/5 What do you like best about Unitrends Backup and Recovery? I like that Unitrends Backup and Recovery works very consistently with very few problems. I use a virtual Unitrends appliance, and it reliably lets me know when there are updates, so I can keep everything up to date. I find restorations fairly easy to set up, and I appreciate the ability to restore to a separate virtual server rather than overwriting the existing one. It's great that I can set up retention policies across all the backups or have different policies for each server. I also appreciate that the backups happen smoothly with little or minimal intervention. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? With the virtual appliance version, I find it frustrating that in a virtual environment, where you can normally move virtual servers from one physical host to another or take snapshots of virtual machines, you are not allowed to do that with the virtual Unitrends appliance, as it will corrupt things. In a VMware environment, the snapshot process is so good and reliable, you can move almost any virtual server at any time. But you cannot do that with the Unitrends virtual appliance virtual server. It would be nice if the system did a better job of notifying before the disk space becomes an issue. Recovering from a system where you run out of space interrupts backups and requires Unitrends support team assistance. The initial setup was a bit challenging, as we ended up having to go through the process a couple of times before we got the system working solidly. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends Backup and Recovery takes quick backups of our virtual servers and backs up physical servers, adding an extra layer of protection by copying backups offsite. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 4/21/2026 "Unique Backup & Recovery solution including a state of the art instant recovery option!" 5/5 What do you like best about Unitrends Backup and Recovery? Unitrends Backup and recovery offers unique features that are hard to find in any competitive solution. There are constant updates offering new features and security enhancements, as well as bug fixes. Unitrends Backup and recovery offers unique features that are hard to find in any competitive solution. What we think is amazing is the offered capability if instant recovery. This is where you get to select any of the available image based backups you have made and boot it up on the appliance itself (if you have one as we do) or on any hypervisor. This can be done either in audit mode to check the backup image or in productive mode as a disaster recovery scenario! Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? It takes a bit longer than expected for the fixes for identified bugs to be released. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? Unitrends Backup and Recovery is our main backup solution for all our on-premise servers. Once you have setup your backup jobs you are done. All is automated. Backups can be stored in the local storage if you have a backup appliance as we do. You get reports about the backups daily and you only have to check failed backup jobs. Compared to our previous backup solution it has saved us a lot of time, as we rarely need to intervene! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Mid-Market (51-1000 emp.) 8/3/2023 "It's gotten me out of a few jams, but recently put me in one" 4/5 What do you like best about Unitrends Backup and Recovery? I do like some of the new interface improvements and tech support is usually very knowledgeable so you don't have to get transferred from department to department when an issue arrives. Review collected by and hosted on G2.com. What do you dislike about Unitrends Backup and Recovery? Retention is the big issue here. I'm not sure when this changed, but in the past, when the device was full, it would clear out the oldest backups in order to complete a new backup. A few months ago, my device decided to just arbitrarily delete the most recent 2 months of backups in order to create space. That certainly was not expected and tech support says that is now "normal". Maybe it is normal, but that is ridiculously unintuitive. Review collected by and hosted on G2.com. What problems is Unitrends Backup and Recovery solving and how is that benefiting you? It has turned into our main short term backup option. It replaced our tape library years ago and is head and shoulders a better option. Review collected by and hosted on G2.com. 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