Unitrends Cloud and Disaster Recovery as a Service (DRaaS) is a platform integrated with Unitrends and dependable. While it is helpful that other services allow targeted backup, it is nice to have it all under one roof and available for them to help monitor.
I also like that Unitrends Cloud allows the support for a legacy system that we are running that is from the 90's. Their support for backing up legacy systems is unmatched and profundly appereciated. We also have a line directly to the Unitrends Support in the event that we run in to advanced issues and need further assistance troubleshooting. Review collected by and hosted on G2.com.
It is frustrating that we have to call support to remove items from the Unitrends Cloud. When we remove a server, we have to reach out to support to remove it from the cloud storage because you do not directly access the cloud appliance they supply. While support is helpful and pretty fast, it would be beneficial for individuals to manage their own cloud target.
We also find it difficult at times that there can be limitations to the system with speed and backup. While our appliance has a 10GbE port on it, we find that there are still some speed issues at times with landing backups. Review collected by and hosted on G2.com.
Video Reviews
Unitrends Backup and Recovery is AWESOME!
433 Unitrends Backup and Recovery Reviews
Overall Review Sentiment for Unitrends Backup and Recovery
Log in to view review sentiment.
Easy to set up and configure, the appliance can start backing up all assets within minutes. It supports a wide range of operating systems, including legacy versions, and offers 24/7 support with quick escalation for any issues.. Review collected by and hosted on G2.com.
Push agent update. There's a lot of configuration required before deploying the update, which makes the process more complicated. Additionally, many tasks can be done in the backend, but only the support team has access to handle them. Review collected by and hosted on G2.com.
The Uniview dashboard really gives me complete access to everything related to our backups. It is great to see everything in one place and not need to access each application independently. Review collected by and hosted on G2.com.
After being bought by Kaseya, it caused a lot of duplication. We have Kaseya VSA and UniView, which appear to do the same functions but are completely separate applications. Review collected by and hosted on G2.com.
Like that the system is agent/appliance based. Making it harder for ransomware to attack the backup copies.
Does any machine on the network. Not just VMs.
Central dashboard to manage all clients and jobs. Review collected by and hosted on G2.com.
Non-cloud offsite copies take a long time to make using the external removable SATA drives. Review collected by and hosted on G2.com.
The UI is very intuitive and has all the information needed. Review collected by and hosted on G2.com.
Updating the local agent on all the VMs can be time consuming. Review collected by and hosted on G2.com.
Managing salesforce backups can be done in one place Review collected by and hosted on G2.com.
The uniview portal feels half baked. Have to submit help tickets to configure to customers and assign salesforce backup licenses. They keep changing portals and do not provide very much help with migrating and accessing the different portals. Support tickets just provide more documentation instead of solutions. Review collected by and hosted on G2.com.
The deduplication/compression for VM workloads seems to be effective in utilising the size of the Unitrends applicance disk storage, and the reporting/alerting seems good. The ability to gain remote access to the applicance tunnelled through the cloud management interface has been a plus. Review collected by and hosted on G2.com.
We were surprised on arrival that the actual amount of physical storage space for backups on the Unit was not as much as advertised (to a deficit of around 20%) due to a large OS partition. Would suggest being mindful of that when sizing the device. Additionally, we have found the device backups seem to be sensitive to things like pending OS updates on VMs or the hypervisor, requiring a reboot of the production environment for backups to resume. Review collected by and hosted on G2.com.
We have Unitrends integrated with our Virtual Environment and we can restore a server in less than 15 minutes. We can also very easily retrieve lost or deleted files. Unitrends is by far the easiest and most reliable backup product I have ever used. We also have their DRASS and its a great service and fulfills all of our off site disaster recovery requirements. I setup all of our schedules and the appliance, I receive emails every morning that are backups were successful with reports and we periodically test our backups. Overall the product and process have been extremely easy to use. Review collected by and hosted on G2.com.
No complaints the product and customer service have always been excellent. Review collected by and hosted on G2.com.
Being able to manage the system without having to rely on a third-party MSP enables our team to quickly and efficiently manage our backups, cloud retention, and disaster recovery processes without the delays traditionally associated with needing to reach out to another team for assistance with simple backup and recovery processes. Support has been very responsive when needed and deployment was as simple as getting the agent installed and pairing to the appliance, then configuring the SLA and letting the automated processes take over from there. Review collected by and hosted on G2.com.
At this time, there have been no real downsides apart from needing to make space in our racks for the appliances, which was mostly an issue with managing the transition from the existing solution and decommissioning the existing solution's hardware. Review collected by and hosted on G2.com.
It was very quick and easy to setup. The overall setup was done within 5 minutes.
The GUI is also user friendly. The Onboarding team was very knowledgable and helpful.
The integration was also easy. Review collected by and hosted on G2.com.
Nothing in specific comes to my mind.
There is 2FA which makes the login process little lenghty, but I guess I can live with it. Review collected by and hosted on G2.com.
We use it primarily for the Office 365 and Google workspace backups. It works, it is not anything Fancy but it works. Rollout is pretty straight forward. Review collected by and hosted on G2.com.
They integration with IT Glue is not great. We ran into troubles where when a user was exited from a client, we could not delete the contact because of the sync and there is not a way to disable the sync. Review collected by and hosted on G2.com.
