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73 UChat Reviews
Overall Review Sentiment for UChat
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What I liked most about uChat is its simplicity and ease of use. The user interface is intuitive, making it easy for both our team and our customers to navigate.
The features that have had the most impact for us are the AI/Machine Learning capabilities, and Multi-Channel Communication. The AI helps our chatbot learn from past interactions and improve over time, which has led to more effective and personalized customer interactions. The Multi-Channel Communication allows our customers to reach us from wherever they are most comfortable, which has increased overall customer engagement.
The product was incredibly easy to use. We were able to get it up and running quickly, and the learning curve for our team was minimal.
Integration with our existing business processes was also straightforward. The uChat team provided excellent support during this process, ensuring a smooth transition with minimal disruption to our operations. Review collected by and hosted on G2.com.
They have a mobile app that could use an update, although they've said that they'll be making these improvements in the coming months. Despite this, I can't deny that it's already working quite well as it stands. Review collected by and hosted on G2.com.
Seamless Integration Across Channels:
The uchat System seamlessly integrates with various digital platforms, including websites, mobile applications, and social media channels. This versatility allows businesses to provide consistent customer support regardless of the channel through which customers choose to engage. Whether a customer reaches out through Facebook, WhatsApp, Instagram, or any other social media platform, the Uchat System ensures that their queries are promptly addressed with accurate information.
Data Analytics for Continuous Improvement:
In addition to its chatbot capabilities, the Uchat System offers comprehensive data analytics and reporting features. By tracking and analyzing customer interactions, businesses can gain valuable insights into customer needs, preferences, and trends. These insights can be used to optimize service strategies, identify areas for improvement, and enhance overall customer satisfaction. With access to detailed reports on customer service performance, businesses can make data-driven decisions to deliver a superior customer experience. Review collected by and hosted on G2.com.
Uchat phone app needs more updates to be faster and usable similar to global messaging apps Review collected by and hosted on G2.com.
a. Ease of use (it's easy to set up - it takes a few minutes!)
b. Endless possibilities for automation and reducing manual tasks - from customer support and booking a ticket to upselling a product to existing clients!
c. Omnichannel -works across almost all social media and on the website. No need to create a different workflow for each bot - as the Omnichannel bot makes our life easy!
d. Mobile app Review collected by and hosted on G2.com.
1. It has so many features, which is a plus, but the learning curve to apply and implement takes time. Review collected by and hosted on G2.com.
s an excellent and reliable platform for those who want to improve the effectiveness of their digital marketing and increase customer engagement. Its ease of use, wide range of integrations, and multi-channel capabilities make it an essential tool for anyone looking to automate their online presence. Review collected by and hosted on G2.com.
The learning curve is a bit high as you have many integrations to navigate and understand. However, user-friendly interface and extensive documentation and support resources make it easier to get up to speed quickly. Once you've familiarized yourself with the platform's features and integrations, you'll be able to create powerful and effective chatbots to streamline your marketing efforts and engage with your audience more effe Review collected by and hosted on G2.com.
I like that I can link UChat chatbots, the best conversational marketing tool, with various marketing automation tools.
In particular, no other chatbot can imitate UChat’s omnichannel chatbot function, which can manage more than 10 channels at once.
What I like the most these days is the connection with Open AI. UChat also goes well with Dialogflow, which has been integrated for a long time.
Above all, UChat management's efforts to advance the new trend always raise me expectations. Review collected by and hosted on G2.com.
There are many functions UChat provide, so there is a lot to learn for beginners to approach. However, after the early learning time, I was able to meet a new world.
And I think it would be perfect to add more local channels such as Kakao Talk and Navertalktalk as soon as possible. Review collected by and hosted on G2.com.
Ease of use: Users often highlight the platform's simplicity and quick setup process, making it accessible and user-friendly for both beginners and experienced users.
Automation capabilities: UChat offers extensive automation features that can significantly reduce manual tasks and streamline workflows. This includes automating customer support, ticket bookings, and even upselling to existing clients, providing users with greater efficiency and time savings.
Omnichannel support: UChat's ability to work seamlessly across multiple social media platforms and websites is highly valued. Users appreciate the convenience of managing conversations from a single platform without the need for separate workflows for each communication channel.
Mobile app: The availability of a mobile app allows users to stay connected and manage conversations on the go. This flexibility is appreciated by those who need to be responsive and accessible from anywhere. Review collected by and hosted on G2.com.
Learning curve: Some users have found that UChat has a learning curve when it comes to applying and implementing its various features. While the platform offers a wide range of capabilities, it may take some time for users to fully grasp and utilize them effectively. Review collected by and hosted on G2.com.
It covers my needs for integration with other software.
All the integrations makes pretty much anything possible. I can send mail via any email client, (SMTP), connect the bots to Google sheets, stripe, or pretty much any other software via Zapier/Pabbly/Make/Integromat. Review collected by and hosted on G2.com.
It is quite a complex system, but that is probably the case of any powerful system with alot of features and automation possibilities. I am happy to see that the uChat team constantly releaseing videos on YouTube. That is helpful! Review collected by and hosted on G2.com.
Uchat has some really advanced features no other chatbot software have such as:
- The javascript module: Before I had a monster integromat scenario now I can do it all in uchat with the javascript module.
- Function and workflows: They help stay more organized and build much more structured and efficient flows.
- Inbound webhooks: Before, I used integromat/zapier to receive webhooks and update custom fields, but now I just set up an inbound webhook directly in uchat.
- Error log: Best detailed error log I've seen in any chatbot software by far.
- 16 of the biggest chat platforms the ones I like are: Messenger, Instagram dms, SMS, Google My Business chat and Intercom Review collected by and hosted on G2.com.
I'm being really picky here, they are working on adding these features in the near future so by the time your reading this they might have already added them.
- No basic landing pages, I don't want anything fancy all I need is a page to link the privacy policy and terms and conditions so that I don't have to send them in a huge long message.
- Inbound webhooks are capped at 500 a day at the moment hopefully there will be a way to pay more in future to up the limit.
- No multiple choice question messages. Review collected by and hosted on G2.com.
It integrates with all my tools, while also being able to do what almost all my tools do... i could have saved a lot of money, by just buying Uchat. Also, there's a lot of features, that i can't even find in other more popular brands. Review collected by and hosted on G2.com.
some of the tutorials have explanations with heavy accents, so sometimes it's not as easy to understand. you have to really be paying attention, so you dont feel overwhelmed. Review collected by and hosted on G2.com.
