Twilio SendGrid Email Marketing Campaigns Reviews & Product Details - Page 28

It is (mostly) simple to use. It has a great drag and drop feature to build campaigns, but you can tell there are a much smaller and more green company than the ones that have been around for a while (Constant Contact, Mail Chimp etc.) Review collected by and hosted on G2.com.

Technical issues occur all the time and formatting is not always smooth. You will build an entire campaign in the SendGrid portal and then go to send a test email and the footer background color will not be the same. There is also not an easy way to imbed videos. It is much more effective if you code your own newsletter, but most people want a simple drag and drop way to build a marketing newsletter vs. coding one. Review collected by and hosted on G2.com.

The simplicity and user experience are amazing. I love all the features. Sendgrid makes our marketing efforts easy and straightforward. Review collected by and hosted on G2.com.

It does take time to set up the campaigns. There is a learning curve that every user must go through. Review collected by and hosted on G2.com.

I've been using SendGrid as an SMTP server for many years now. It handles not only various account-related emails (signup confirmation, password reset, etc.) but also weekly community digests, private messages, and even a newsletter delivered via WordPress's MailPoet plugin. I suppose what I like best is that I haven't had to think about it, ever, except for setup and a few changes I've made over the years. Review collected by and hosted on G2.com.

I have a small side project that I needed an SMTP server for. Started by using my primary SendGrid account but realized that it was sharing the primary's suppression list and that was a problem in at least one case. SendGrid recently increased their prices to $10/month for the most basic plan that includes whitelisting, which is too much for my side project. I ended up setting up an account with a different mail delivery service. Review collected by and hosted on G2.com.

Reliability is great. Set up and start sending the emails Review collected by and hosted on G2.com.

Don't have a lot of template options. Wish there were more. Review collected by and hosted on G2.com.

We've used sendgrid for quite some time for transaction emails. Works well, reporting is accurate, and we rarely have any technical issues. Review collected by and hosted on G2.com.

I'd like a better user interface for email marketing campaigns. At this time, I prefer another platform for marketing emails vs. transactional emails. A more intuitive HTML editor and inbox preview function would take sendgrid to the next level. Review collected by and hosted on G2.com.

The newsletter Build feature has some neat features that allow you to visually build the newsletter to help spread your message. Review collected by and hosted on G2.com.

The fact that the program will not allow you to add attachments. Review collected by and hosted on G2.com.

Very few bounces and low spam rate as compared to similar email services. Review collected by and hosted on G2.com.

Not much to dislike, although it does not seem to allow use of multiple white labels. Review collected by and hosted on G2.com.

The interface is easy to use and navigate. Setup with websites, ecommerce, and marketing automation programs has been easy as well thanks to so many solutions having plugins already. Support has been good, not always immediate but fast enough (tip: use their chat option). Billing has been helpful as well. Review collected by and hosted on G2.com.

Reputation management and deliverability are an issue from time to time due to shared IPs getting flagged or blacklisted. If you're on a shared IP plan and suspect there's an issue, you have to hassle support to find out what the IP numbers for your block are so you can investigate. Seems like something they should easily be able to display dynamically on your account profile. I would advise shelling out the extra dough for a dedicated IP to avoid being penalized for other senders' misdeeds. Blacklist issues do seem to resolve fairly quickly.

There are a few features they could add to better control over the emails going out. For example, we recently had a glitch where a solution accidentally duplicated its 'send email' actions, Everything turned out okay, but a duplication prevention check on the SendGrid side could have saved us a good bit of headache. It also would have saved us from burning through our monthly send limit at double the pace for that day.

Pricing model recently changed and it is going to increase our monthly cost. Not too thrilled with that, but that's business. Review collected by and hosted on G2.com.

Dedicated IPs

Easy of Use

Whitelableing domain and IP

Good Support

Inbox Placement Review collected by and hosted on G2.com.

Slow website

Confusing Panel

Medium pricing

Non flexible invoices

I think customer success team must answer emails faster Review collected by and hosted on G2.com.

Every time I had a question I was quickly able to get a hold of an Account Manager on the phone or a response via email. Also, the interface was easy to use. Mostly, the reporting was excellent. They offered plenty more options such as domain delivery which are not included in other email service providers. Review collected by and hosted on G2.com.

I disliked navigating the interface. I found it confusing at times using the marketing tools. Also, tried to get transactional emails going but they were in the middle of a change to a new software for drip campaigns so they only had a beta version available that was difficult to set up. Review collected by and hosted on G2.com.