Twilio SendGrid Email Marketing Campaigns Reviews & Product Details - Page 12

Ability to design in code and make the email match my brand Review collected by and hosted on G2.com.

Reports could use more scalability and functionality Review collected by and hosted on G2.com.

The features and updates they are consistently providing are beyond worth the value and cost. Review collected by and hosted on G2.com.

The customer support can be a little slow and inconsistent at times. Review collected by and hosted on G2.com.

SendGrid allowed us to spread our email volume over multiple IPs. Their customer support was also very responsive and focused on keeping users happy. Review collected by and hosted on G2.com.

It's not a very intuitive tool. You have to have a background in email marketing and how email sends work in order to best leverage this tool. Review collected by and hosted on G2.com.

Easy to use - UI and UX are user friendly Review collected by and hosted on G2.com.

Could be more enhance compared to other providers in the market Review collected by and hosted on G2.com.

It's free and easy to setup with great speed.

Easy to integrate with your own systems.

Stats page is great with all the required information.

Support team is very proactive and help you will all the issues on the timely manner. Review collected by and hosted on G2.com.

The shared IP pool must have had numerous spam accounts. It's not letting us to get from the shared pool so easily.

Support Documentation about templates are not sufficient to use the product.

Website plugins are not working properly.

The setup and configuration took us long time and it was time consuming.

Private IP option is expensive. Review collected by and hosted on G2.com.

SendGrid is excellent for transactional emails. We have been using them for close to a decade with no issues.

In our opinion, SendGrid is cost-effective and fast. Also, support is responsive and proactive w/ follow-ups. Review collected by and hosted on G2.com.

SendGrid's email automation features are not fully featured. It only contains some basic automation logic for setting up sequences. Not as fully featured as other email automation services. Review collected by and hosted on G2.com.

Basic UI, performance and tracking under one platform. Review collected by and hosted on G2.com.

Reporting can be more robust and helpful analyses would be ideal. Review collected by and hosted on G2.com.

Sendgrid was not working for us on the lowest level plan, Which was sufficient numbers wise and within our nonprofit budget. We had to upgrade to a much more expensive plan in order to get a private IP address and avoid all of our emails getting blocked from all of our clients. The experience of reaching out to customer service was really rough, someone will respond to me once and then never again. Months went by before I actually got a solution. Review collected by and hosted on G2.com.

Customer Service is super patchy. Seems like the organization. Grew too quickly and isn't supporting their staff adequately. Review collected by and hosted on G2.com.

I like the drag and drop email builder. It is also easy to build and view your contact lists. Review collected by and hosted on G2.com.

I wish I could use drag and drop and coding simultaneously. I also find navigating the settings to be a little bit complicated sometimes. Review collected by and hosted on G2.com.

Twilio works great for our email campaigns! Haven't had any problems using their service. Review collected by and hosted on G2.com.

It's not as intuitive as other email platforms, but it is more robust in its features. Review collected by and hosted on G2.com.