TrustArc Pros and Cons

User Accessability and support staff from the team. There are lot of features available for use. Review collected by and hosted on G2.com.

It would be helpful if there are new trainings and certifications within TrustArc. Review collected by and hosted on G2.com.

Alets, Law tables and Research features are my favorites. Review collected by and hosted on G2.com.

I would prefer more of Canadian content. Review collected by and hosted on G2.com.

TrustArc's Consent Mode template was well thought out and made to make it easy for marketers to apply consent mode to GTM tags. Working with the TrustArc team and engineers it's also clear that they really care to hear about their integrations and tools so they can look for ways to improve. TrustArc makes it easy to setup geo specific cookie consent groups and implement the core scritps to your website or via GTM (or some other tag management platform). Review collected by and hosted on G2.com.

TrustArc's default cookie is an implied state rather than what user consent to. Once users consent a cmpai_cookie_privacy cookie is set and that is great but when you want impleied consent to be granted by default for certain geo locations this becomes challenging to setup GTM tags for multiple geo groups such as EU vs US vs US California. Other than that, I'm impressed with their tool, integration with GTM, and well written documentation. Review collected by and hosted on G2.com.

We have completed our TrustArc Privacy Certificate from TrustArc. The team was supportive and the tool was awesome as audits are complicating but trustarc tool makes it way better. Used this tool for 10 months. Easy to implement and easy to use. Review collected by and hosted on G2.com.

No SSO was connected hence felt it was less secure. Integration was not connected with 6sense. Review collected by and hosted on G2.com.

The solution is great, in my opinion. It can be a bit more customized.. Review collected by and hosted on G2.com.

Better support from the TrustArc. We need someone who can work along with us to build the custom solution. Review collected by and hosted on G2.com.

I really like how easy it is to work with them and implement their tools. Their customer service always offers a fast response. Review collected by and hosted on G2.com.

Their implementations are very "choose your own adventure". Sometimes I'd have like more handholding BUT if you ask for it you get it! Review collected by and hosted on G2.com.

PIA, TIA and Privacy central, this has a great feature to complete PIA , DPIA and TIA and nice Dashboards Review collected by and hosted on G2.com.

Nothing specifically, but less flexibility to customise Review collected by and hosted on G2.com.

Ease of Use: Users can effortlessly navigate through TrustArc's features thanks to its incredibly straightforward platform. The UI has a clean, well-designed style that makes managing compliance and privacy settings easier.

Customer Service: TrustArc's customer service representatives can be commended for their efficiency and promptness. Their prompt assistance and lucid guidance greatly improve the overall user experience. Review collected by and hosted on G2.com.

Integration with Current Systems: Including TrustArc into current workflows and systems may be difficult, particularly if the company employs a range of platforms and technologies. I've completed the Salesforce connection, and there's a lot of space for additional APIs to update a few items directly. Review collected by and hosted on G2.com.

The best thing about TrustArc is the customer service. From my first encounter with the sales team to the current support I receive on the products, the customer service is top notch. They also have staff that will help transition existing work into the new system which helps with implementation. They are responsive and helpful. The tools are easy to use and fairly intuitive. The suite of products meets our need for assements, research, and regulatory mapping. We were easily able to integrate TrustArc with our other systems. The TrustArc products are also a great value. Currently we don't have all of the TrustArc tools, but are considering other modules since we are happy with what we have. Review collected by and hosted on G2.com.

Privacy Central has most of the privacy laws for regulatory and control mapping. However, our privacy program covers some laws that aren't listed in their system. As such, we have to manage some regulations outside of TrustArc. They do take requests to add laws, and usually it is just a matter of time beforee they are entered. It would be nice to be able to add my own laws so I could manage everything in one place. I also wish that they had an incident management tool. Review collected by and hosted on G2.com.

ability to link regulation to product offering Review collected by and hosted on G2.com.

Complicated to use and learn - difficult to train new individuals and to have company buy in by different stakeholders. Uneasy to navigate within as well. Review collected by and hosted on G2.com.