TrueOps FBA Refunds Pros and Cons

It's lower cost than the rest, but it doesn't play the tricks like some of the others do. I don't want to do this task myself, so TrueOps helps out and it's for a reasonable amount. They do everythign automatically so there's no need for me to be involved. IN a sense, it's like having a worker ersonally looking at this every single day. They have retrieved thousands of dollars for me from Amazon and I do nothing, so I'm grateful. I've used another service before and quite frankly, I was happy when I made the switch over to TrueOps. Review collected by and hosted on G2.com.

There's nothing to dislike as I've used them in tha last few months. Customer service replies very fast as well in the day or night. Not sure how they do it but it's great. Review collected by and hosted on G2.com.

The best thing about TrueOps FBA Refunds in my experience, so far, is the want to help on TrueOps part. It's easy to communicate with reps; the longest I ever waited for a response was 1 day only, but a normal response is within minutes or an hour. There is an eagerness to help which makes it very comfortable to ask questions, and the dashboard has smooth navigation. Review collected by and hosted on G2.com.

I haven't had a single issue with Trueops so far! Review collected by and hosted on G2.com.

In recent times, numerous Amazon service providers have ventured into the "Amazon refund business," driven by the ease of entry (all it takes is a VA and a laptop). However, the quality and outcomes of these services can vary significantly. Having tried three different providers, I can confidently state that TrueOps stands out as superior. To maximize reimbursements, it's crucial to inquire about the full range of services they offer. Plus, the rates are better than all the others I have seen. Review collected by and hosted on G2.com.

There are a few loops to jump thru to get set up, but their site is fairly self explainatory. Review collected by and hosted on G2.com.

It's easy to navigate. Dashboard shows how much we reimbursed, and it's a lot! Review collected by and hosted on G2.com.

So far, we love it! if you're a freshie using this, no need to worry! –it's user-friendly. Review collected by and hosted on G2.com.

TrueOps has a very simple interface and allows a lot of flexibility for your refund management and cases. For example you can set it to only create cases if the issue is over XX days old so you can try yourself first. They also refund you for any cases that are won but are eventually clawed back because Amazon finds the products later - this alone makes them best in class. Review collected by and hosted on G2.com.

Their fees are reasonable when comparing to other services, better than most actually - but I would appreciate seeing a maximum refund per case, especially considering it doesn't take any more work to get back $50k than it does $5k in most cases. But no one does that an their rate is the best I've seen so I'm happy overall. Review collected by and hosted on G2.com.

TrueOps is extremely user friendly, from set up to claiming reimbursements, the whole process is smooth and seamless. I have truly enjoyed working with the Trueops team to trouble shoot FBA inventory and shipment issues, and they haven't led us wrong in any way shape or form. We've been clawing back fees that prior to using TrueOps we were just deeming as total losses. Review collected by and hosted on G2.com.

I honestly don't have anything negative to say about TrueOps. Once you get set up with their platform, they take control and trouble shoot a multitude of issues every day to ensure you're getting reimbursements for all the things your company deserves. Review collected by and hosted on G2.com.

It's a great experience working with TrueOps, they are highly professional in dealing with FBA refunds. They've done a great job so far and I'm expecting to get more FBA refunds in the future. Review collected by and hosted on G2.com.

I haven't found any downside yet, however, I want to know what they will do If they successfully claim reimbursement for missing FBA units and charge their fee, later Amazon finds missing units in the warehouse, adds them back to inventory, and then there is a reversal of reimbursement. Review collected by and hosted on G2.com.

Trueops works exactly like every other refund management company I have used, but at a lower cost of 10% vs 25% reimbursement fees Review collected by and hosted on G2.com.

Nothing in particular. The case filings are up to date and can easily review their past cases. Review collected by and hosted on G2.com.

I like the price-to-value ratio and the transparency, as I can see through the GUI what they are currently working on, what documents need to be uploaded, etc. Review collected by and hosted on G2.com.

Everything is ok, i can't say nothing wrong. Review collected by and hosted on G2.com.

I had a great experience with the TrueOps support. They are highly knowledgeable and gave extensive explanations for all of my questions regarding AMZ FBA. The response time was quick, which is impressive. And they were also incredibly nice and truly wanted to help. Overall, excellent help! Review collected by and hosted on G2.com.

Resolving a claim may take time, but that is completely understandable as thorough investigations must be done before arriving at a solution. Review collected by and hosted on G2.com.