385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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This is by far the best website we have used for electronic orders. Customer service is always there and friendly. Review collected by and hosted on G2.com.
The only thing we dislike would be the fact the system isn't MAC compatible. Review collected by and hosted on G2.com.
HighJump/TrueCommerce has already made the connection and mapping to many hundreds of EDI trading partners and they maintain the maps. So when your supplier or customer makes a map change, you don't need to do anything; TrueCommerce takes care of everything. Review collected by and hosted on G2.com.
TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers. Review collected by and hosted on G2.com.
Functionality of product is good, consistent, and the user interface is not too complex. Review collected by and hosted on G2.com.
I often need to send multiple emails to our representatives before I get a response. Review collected by and hosted on G2.com.
User friendly and easy to get around in Review collected by and hosted on G2.com.
I have the desk top version and when I changed computers they were not very helpful in getting the software onto my new computer Review collected by and hosted on G2.com.
Software has great flexibility (mapping) to allow for many different scenarios both on your end and that of your customer. Great integration with my back end software (Sage 50). Customer support is excellent! Generally very responsive and capable. Reps are knowledgeable, but also have access to higher levels of support when needed (and not afraid to use the resource). Very satisfied overall. Excellent value! Review collected by and hosted on G2.com.
My only complaint would be that customer service occasionally takes longer than desired to respond to questions or problems. This was only an issue on a couple of instances where we had complex implementation errors... it was eventually resolved to my satisfaction, but I felt like I had to be persistent to keep progressing. Review collected by and hosted on G2.com.
The new HTML5 setup has a better look and feel. In also crashes noticeably less now. Review collected by and hosted on G2.com.
We cannot drag and drop files but you can still move them into another area/folder Review collected by and hosted on G2.com.
The product is very easy to use and reminiscent of email clients that you probably already have stored on your computer. Review collected by and hosted on G2.com.
Searching through older records could be better, but this may be a cause of my personal experience of many records. Review collected by and hosted on G2.com.
