385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
Log in to view review sentiment.
I like how whenever I call (which is a lot), the customer service reps are extremely helpful and kind. I also like the new update so I can use seamlessly on my Mac. I have not had any issues switching to their new system. I also like how you can set up only the features that you need. Trucommerce is also quick to adapt to the needs of it's customers with the changing demands of the companies I work with (such as target). Ex: I emailed them about not having an automatic order acceptance which target now requires. Within a few weeks they added that feature to their platform which was a game changer. A customer service rep then helped me set it up. I am in constant contact with my sales rep, who also gets back to me (even when I don't make an appt). Overall a great company with an easy platform for a novice user to use. I wouldn't have been able to expand my business if it wasn't for their reps walking me through every step. Review collected by and hosted on G2.com.
I've been pleased with everything. Any questions that I have had have been answered immediately. Review collected by and hosted on G2.com.
The best part about EDI is how quickly and easily we are able to import/export orders to our E2 operating system. It has significantly cut down on the amount of time it took to do order entry in every aspect. The simply laid out interface makes navigating to your desired area an absolute breeze. Review collected by and hosted on G2.com.
My one complaint would be EDI's penchant for combining lines of the same part when I import a packing list to begin an ASN for a customer. For example: I will import a packing list with 16 items on it. Lines 2 and 11 could be for the same part, but one of the lines will not show up for whatever reason, so it needs to be added manually. Not the end f the world and it is just a minor delay in the whole ASN process. Review collected by and hosted on G2.com.
The customer service at True commerce is good. If they can't fix it right there, I always receive an email back with comments and to let me know that it was fixed. Review collected by and hosted on G2.com.
The mapping requirements are not all the same for each vendor so it causes problems when one fix is made for all vendors. Review collected by and hosted on G2.com.
I like that EDI is simple, and doesn't have a lot going on. It isn't confusing. Review collected by and hosted on G2.com.
I don't like that you cant edit fields such as address field, needs to be filled out every single time you change a PO to an Invoice. I also don't like that you have to make a whole new invoice if you want to add tracking and that you can't just put the master tracking number. It needs to be each package. Review collected by and hosted on G2.com.
Ease of use, quick response to support requests, reasonable price. Review collected by and hosted on G2.com.
Occasional downtime due to maintenance - our chief customer is Amazon and they don't acknowledge downtime. Review collected by and hosted on G2.com.
The platinum support we receive from TrueCommerce gives us the comfort and peace of mind anytime we require it as issues arise and are resolved in a timely manner. Review collected by and hosted on G2.com.
The new Transaction Manager - the Foundry version not only is very different from the Silverlight version but the names of the actions are very different which makes it difficult to get used to the new version. I keep trying little by little to get myself comfortable with this new version but having a tough time when I typically can adjust quickly to new or updated systems. Review collected by and hosted on G2.com.
I like that I am able to print labels "asynchronously". Review collected by and hosted on G2.com.
I don't like the ship notice/manifest label function. It is difficult to edit sometimes. Confusing. Review collected by and hosted on G2.com.
I'm very pleased with the way True Commerce EDI helps simplify the flow of business with incoming purchase orders and outgoing billing. Review collected by and hosted on G2.com.
Nothing really. Review collected by and hosted on G2.com.
Customer service and support, we have new customers onboard all the time and TrueCommerce makes it easy and seamless to bring them on board no matter how difficult the customer is Review collected by and hosted on G2.com.
Nothing from True Commerce's side, working with the other vendors and getting them to respond to get testing completed is always a little difficult. Review collected by and hosted on G2.com.
