385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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quick and user-friendly. it is also very cost-effective to use. Review collected by and hosted on G2.com.
the only disadvantage of using this platform is sometimes the screen freezes and delays the process. Review collected by and hosted on G2.com.
True Commerce EDI is a valuable tool for EDI integration that makes everyday tasks simplified Review collected by and hosted on G2.com.
The setup was a little tricky because I was new at it but the support team has always been really helpful. Review collected by and hosted on G2.com.
It really simplifies the connections we have established with some big wholesale partners. Review collected by and hosted on G2.com.
The onine support could be more streamlined. Review collected by and hosted on G2.com.
What I like most about True Commerce is there customer service. They respond fast and effectively. Review collected by and hosted on G2.com.
What I dislike is the transparency of the error when sending documents, I wish it was more clear and the how of correcting it. Review collected by and hosted on G2.com.
TrueCommerce EDI provides so many helpful resources, including educational training sessions. They are commited to making their platform user-friendly and easy to navigate. Review collected by and hosted on G2.com.
Accessibility to live customer support is somewhat lacking (unless paying for the premium package). From a small business standpoint, where EDI is not an everyday aspect of the business, it can be cumbersome to rely so heavily on the videos and literature of TC's resource center, rather than working with a live support contact on the questions at hand. Review collected by and hosted on G2.com.
user friendly - well identified select 'buttons' - ability to create folders - quick custome service response - i use TrueCommerce daily - the orders come into TrueCommerce and automatically flow into our system - creating of autosend schedulers ie easy to set up, and the ability to have different times for these to run is a plus. Review collected by and hosted on G2.com.
information dropping off after 6 months. Review collected by and hosted on G2.com.
The presale speeches is great, you feel like you're talking to true EDI expert. Review collected by and hosted on G2.com.
Everything else. The managed service is extremely slow, seems to not know the solution and is unable to follow any specification. Even if you subscribe to the "Mapping tool", you can't manage the full end 2 end integration from the X12 document to your system and the opposite so if you hope to escape from the service team, you can't Review collected by and hosted on G2.com.
The TrueCommerce EDI support team is very approachable, knowledgeable, and helpful. In the occasional cases when we need to get a knowledgeable person immediately on the phone, it takes minimal effort and I have rarely needed to wait on hold for more than a few minutes. It the situations requiring a more complex solution, although it may take extended time for our collective wisdom to figure out what is going on, we've yet to have an issue not eventually resolved.
In a few cases, where incoming Trading Partner data anomalies such as missing and/or invalid key fields are received in the 850 PO, the TC support team worked with us so we can now override certain fields in Foundry during the export process, by exception, so we do not have to re-create transaction(s) manually in our ERP system. This saves significant time in our data entry and minimizes other entry mistakes which inherently enables a smoother outbound transaction flow related to the coming PO such as the ASN and Invoice.
When we wanted to consolidate and simplify several existing integration platforms into one, competitive rates, and my experience with TrueCommerce support made them the logical choice. In the past nine months, we have grown from 3 Trading Partners to what will soon be 8 using the Foundry Platform. Review collected by and hosted on G2.com.
The new Trading Partner establishment and testing process is very inefficient process of endless emails. Sequential, recursive testing is inherent to integrating applications because as soon as one roadblock is overcome, there are inevitably a handful more lined up behind it that need to be resolved and ultimately fine-tuned to make the integration robust.
It would be much more efficient to have one or two working multi-stakeholder calls, that include the Implementation Specialist, an Integration Developer and the End Customer in-which a given transaction type could be tested, tweaked, resolved, re-tested, tweaked again, resolved etc. until it is working. The process currently takes weeks due to the slow feedback loop and queues between each small step in the resolution process.
Our integrations typically start with the 850 PO. Once a test 850 PO is available from the respective Trading Partner, the integration of the 850 could be done in a fraction of the time if the test/document/wait queues were eliminated via a live call. Once the 850 PO is complete, I find the ASN and Invoice steps to be less painful, however, they too could be streamlined in one call to verify functionality. Review collected by and hosted on G2.com.
The upside is the time value of money. Improves operational efficiency and communication and TrueCommerce has thousands of trading partners. All aspects of the order, supply chain and invoicing process are housed under one platform. TrueCommerce allows you to acknowlege, ASN, and Invoice with the ability to search past transmittal of orders. Inputting of manual orders is not required due to the intergraton of downloading/transmits the orders directly into our Quickbooks system. In addition the customer services is very detailed when providing assistance. The cost vs other EDI systems is very reasonable. Review collected by and hosted on G2.com.
The wait time to speak to a customer service specalist can be frustrating at times.
The orders transmit into Quickbooks are downloaded as sales orders and still need to be converted into invoices which can be time consuming if you larger distributors. Review collected by and hosted on G2.com.
They are kind and follow through to the end of the problem Review collected by and hosted on G2.com.
The do not have a support email. This would be very helpful becuase sometimes I just have a question and do not to put in a ticket Review collected by and hosted on G2.com.
