385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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I like that I could just email support and they would start a ticket for me. I feel it is very cumbersome for the customer to have to go to a website and fill out a formal ticket. Customer service is very thorough with me. I like that you do not have to have a ton of knowledge about the ends and out of EDI messaging files. The software is really straight forward and user friendly. I like that there were very few if any limitations during the setup process. Review collected by and hosted on G2.com.
Nothing, they are doing a great job. I wouldn't change a thing. Review collected by and hosted on G2.com.
The system is quite flexible. There are many ways to manipulate received data and configure the system in a way that it fits your EDI needs the best way possible. It has lookup tables which makes user's experience much better. The option of creating templates is very convenient as well. Also, the support team is very responsive and knowledgeable. Review collected by and hosted on G2.com.
Unfortunately, the system is not allowing to open multiple tabs of different transactions. So in case you want to compare two different EDI files, you'll need to go back and forth through the Transaction Manager. It also takes a while for the Transaction Manager to load. The delay time for opening the EDI files is pretty long as well. Review collected by and hosted on G2.com.
TrueCommerce integrates well with Quickbooks Enterprise software WITHOUT having to purchase and install separate QB adapter software for each user; our previous EDI provider required QB adapter software to be installed at individual workstations. Review collected by and hosted on G2.com.
1. Frequently the TrueCommerce site is quite slow
2. Info & options for report downloads are limited unless you buy a costly separate report service; our previous EDI provider enabled us to download much more information into spreadsheets for further analysis and planning. Review collected by and hosted on G2.com.
The quick response to problems. Problems are typically resolved first day! Review collected by and hosted on G2.com.
I would like to see customers with multiple DC's have addresses automatically populated in invoices, etc. Review collected by and hosted on G2.com.
The ease of not having to place orders. The orders are automatically relayed into our ERP. This reduces the risk of human keying errors and helps ensure the customer gets what they ordered. Review collected by and hosted on G2.com.
I dislike that you can't ship from multiple warehouses in one step. and that you can't access EDI through our ERP system. You have to login to the EDI website every time you need to import or export an order, It would be helpful if EDI had a tab in the EDI that would allow you to retrieve information direct from the ERP system. Review collected by and hosted on G2.com.
I love that you can see up to 1,000 transactions on one page. All information is easy to find and customer service is always there when needed. Review collected by and hosted on G2.com.
A couple things I would change - being able to right click on a transaction and select what to do with it; being able to change trading partner names (ie: we have 3 instances of CSN - I wish that we could change the names to CSN_US, CSN_CA, CSN_EU); Review collected by and hosted on G2.com.
If you need an EDI provider True Commerce is a solid choice. They have competitive pricing and frequent volume discounts. The software is very customizable and there is lots of training and instruction material. The tech support is usually quick to respond and the agents are knowledgeable. Review collected by and hosted on G2.com.
On one rare occasion there was a personnel change and my implementation was interrupted resulting in some stress when I got my first orders from a new trading partner and the set up was not complete in time for me to be able to feel confident that I was compliant with the requirements of the trading partner. It came out okay in the end. Review collected by and hosted on G2.com.
Easy functionality. The layout and style of it is fine Review collected by and hosted on G2.com.
Navigating does take time, but I believe that is attributed to our network speed. Review collected by and hosted on G2.com.
The invoicing process is a lot easier than my old EDI system. It was very simple to enter all of our products. Exporting and importing is a breeze. The system is easy to use and did not take much training. I have to train all of our employees on using it, and they tend to catch on very quickly! Highly recommended. Review collected by and hosted on G2.com.
Sometimes it is very slow to export files. Review collected by and hosted on G2.com.
