385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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Once you learn how to fix most common errors it is easy and fast to reprocess a file. Review collected by and hosted on G2.com.
Customer service and error fixing are very slow. However, with EDI software I expect 24/7 rapid service. Review collected by and hosted on G2.com.
TrueCommerce has allow us to grow our business because so many of our customers require EDI in order to conduct business. TrueCommerce is an easy entry point for those new to EDI - the software is easy to administer, and easy for daily users. Review collected by and hosted on G2.com.
That software has very limited compatibility with different browsers. The new format is difficult to use especially when needing to print labels for shipping. Review collected by and hosted on G2.com.
Allows businesses to send orders and POs through EDI electronically. The interface is reasonably easy to access and use. Review collected by and hosted on G2.com.
They have a prolonged integration process. Which most likely due more to our using an outdated database and software for our order management more so than TrueCommerce's inability to process the EDI files. I don't like that you have to pay for each user in the system. If you do not, only one person can process orders or products at a time. The integration software needs to be reinstalled frequently and seems to conflict with other software on the systems. Review collected by and hosted on G2.com.
How supportive the consultants are. The know-how the Team has. Review collected by and hosted on G2.com.
The interface can be updated. Have a good Executive dashboard with an improved look & feel. Review collected by and hosted on G2.com.
Simple to navigate interface and reletively easy set up. Review collected by and hosted on G2.com.
Support used to be really great. Got a little slower the end of 2021 but seems to be on the mends now. Review collected by and hosted on G2.com.
Easy to maneuver. Their customer service is always extremely helpful and easy to reach. Review collected by and hosted on G2.com.
Nothing major. A little lag from transitioning from inbox to outbox to sent etc.. Review collected by and hosted on G2.com.
TrueCommerce's sales and onboarding processes were extremely detailed. Onboarding will take a significant amount of time, and that's to be expected. With EDI, measure twice, cut once, and it's absolutely worth it. TC dedicates as much time as you need to make sure your launch is seamless. Review collected by and hosted on G2.com.
TrueCommerce has a terrific platform and an outstanding team. In our experience, this means that they are in incredibly high demand as they experience huge growth. Support post-launch can be a little slow unless it's a high-priority, work-stopping issue. Review collected by and hosted on G2.com.
This system is a seamless integration with us and our customers. The ease of use on both ends is paramount in providing a needed service. Fixing any issues is easy as well. Review collected by and hosted on G2.com.
The only issue I can think of is that we cannot EDI past invoices with a past date on them. Any past invoices are EDI'd with the current date on them and that doesn't work out well with the customers. The system is a little laggy when logging in and using it but that could be attributed to our internet connection. Review collected by and hosted on G2.com.
The usability is great, and our processes have been smoothed out and expedited dramatically. Review collected by and hosted on G2.com.
Support can be dicey. Some support is great, others sometimes are pretty lacking in skill. Each new support staff you speak to has to be ramped up on your companies process and mappings which can take a long time. If True Commerce had a dedicated rep for each account (could handle several) that would make the support process super smooth. Review collected by and hosted on G2.com.
