385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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This program is very user-friendly and easy to use. I would highly recommend it to anyone for business use. Review collected by and hosted on G2.com.
I have not found a downside or anything I dislike about it yet. Review collected by and hosted on G2.com.
The best part of True Commerce EDI is their customer service. We had the need to add another trading partner though a different company and True Commerce got in touch with us right away and helped us through the process.
I recently had an issue with template our transactions and they responded and solved the issue quickly. Review collected by and hosted on G2.com.
I can honestly say that I have not had a single problem is using True Commerce. Teh staff is friendly and prompt and have always been helpful. We also received help templating our transactions which was done without any issue. Review collected by and hosted on G2.com.
I feel their support is on top of it. They are pretty responsive. Review collected by and hosted on G2.com.
There may be times when the technician isn't as knowledgeable to start Review collected by and hosted on G2.com.
It makes receiving and processing orders very easy for us. It streamlines the process and helps us to save time and money Review collected by and hosted on G2.com.
There isn't anything I can think of that I dislike about it. Review collected by and hosted on G2.com.
The system is robust, and it is great for hands-on people. You can control a lot of the transmitting documents the way you like and map to the fields you want with Mapping Tool. Review collected by and hosted on G2.com.
Limited resources and staff. Some missed meetings forgot to send out invites, and causing your project delay. Also the system needs to use IE with Silverlight. Their technology is tool old. Review collected by and hosted on G2.com.
I have been in charge of our company's EDI for about 7 years and we have had multiple changes to our accounts they have gone off seamlessly thanks to the support team. Review collected by and hosted on G2.com.
Original contact can sometimes take a day or two. Review collected by and hosted on G2.com.
I like that the program is simple to use and that it's easy to train others to use. It's a simple program and our company really enjoys the ease of use. Review collected by and hosted on G2.com.
Only complaint would be that all of our customers are not trading partners within TC. It would make things so much simpler. Review collected by and hosted on G2.com.
I love their support team. They are willing to help with anything you need and are very competent. Review collected by and hosted on G2.com.
I can't think of anything I necessarily dislike. The only think DA can continue to work on is next gen VMI solutions. Review collected by and hosted on G2.com.
Two things:
1) The response time for critical issues when calling in is quick and gets the problem resolved during the same phone call, either by having their support team remote into your desktop or by tweaking settings on their end.
2) The Transaction Manager user interface is clear and easy to use. On Transaction Manager itself there area a lot of improvements and additions done recently, incorporating features that were only available on the customer center web interface. Review collected by and hosted on G2.com.
While True Commerce offers to export many uncommon EDI transactions via FTP as flat files to your ERP, the mapping for those transactions is custom-made by their support team. Unless you add the mapping feature to your account (which is an extra fee), you will depend on the mapping and implementation team for any modifications if required. It is not a bad thing if you don't have IT support in-house to work on the mapping changes. Review collected by and hosted on G2.com.
