385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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I like how easy it is to navigate the site. Coming into my position, I have no expierence with EDI, but this site is very user-friendly. I rarely need help from my manager to find something within the site, and they have years of expierence! Review collected by and hosted on G2.com.
I dislike that sometimes we get documents stuck in the outbox with errors for 'missing information,' but we've never needed that information before and it used to send fine. it's almost like it's picky! Review collected by and hosted on G2.com.
There is not one good thing to say. They have been awful start to finish. Review collected by and hosted on G2.com.
If you can't come or map do not use this company. They throw you off deep end and offer no support in setting up and getting partners connected Review collected by and hosted on G2.com.
Great customer service and tech support. Review collected by and hosted on G2.com.
New customer setup can take a while. New to EDI users experience a steeper learning curve. Some duplicates and errors show up when exporting many orders at once. Multiple users can't export/import at the same time. Review collected by and hosted on G2.com.
Helps efficiently process information without having to waste paper. The dashboard is the most helpful tool for tracking all transactions. Review collected by and hosted on G2.com.
Nothing negative to say at all. All good. Review collected by and hosted on G2.com.
Occasionally I've needed to contact support for issues (usually something our team has done wrong). Their tech support team is great! Review collected by and hosted on G2.com.
There is nothing to dislike about TrueCommerce. Review collected by and hosted on G2.com.
The timeline of replies is usually great, barring a few times where this is a huge delay (a week or so). The team is happy to jump on a call with me whenever I need, and that's terrific. Review collected by and hosted on G2.com.
The initial set-up wasn't the greatest, but that wasn't necessarily True Commerce's fault. I would have preferred a better relationship between True Commerce and our customer to start with, so that we wouldn't have had so many growing pains. Review collected by and hosted on G2.com.
I like best that TrueCommerce is a straightforward EDI software, highly configurable for complex business processes. Review collected by and hosted on G2.com.
Long queue when calling TrueCommerce Support. Review collected by and hosted on G2.com.
I love that they have great customer service tech people. They are always able to help no matter the issue, even since it's been set up. Very user-friendly. I love that it highlights when something is wrong with a document so it's super easy to correct. Review collected by and hosted on G2.com.
Sometimes a tech support ticket takes too long to get picked up and responded to. Wish there was an easier way to get immediate tech support. Review collected by and hosted on G2.com.
