41 Trucker Tools Reviews
Overall Review Sentiment for Trucker Tools
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Trucker Tools makes it so easy to track a driver's location through app tracking and ELD. If there is ever any issue, their support team quickly responds and finds a resolution. We also have regular meetings with a Trucker Tools rep who reviews our tracking stats and helps us with ways we can improve the amount of successful tracks we can get every day. Their support shows, since we have consistently increased the number of successfully tracked loads. They also have many PDF guides that we can send to carriers and drivers to help train them on using Trucker Tools. Review collected by and hosted on G2.com.
If the driver has an issue with the Trucker Tools app, the broker does not have a great way to see what the driver sees to help trouble shoot before escalating to the support team. Review collected by and hosted on G2.com.
The real-time updates and the details that they come with, like the time and the location where the driver is at the time. Also that it is easy to refer to a carrier, and it has it's GPS that does not have to be held to any other ELD Review collected by and hosted on G2.com.
the thing i dislike about it, it was that it was not that easy for the drivers to set it up correctly on their phones. it needs to be a bit more friendly for the users and to have it available in different languages. Review collected by and hosted on G2.com.
Tracking was reliable and easy for repeat use. When turned on, it made tracking loads much easier, and most drivers didn't have an issue trying to turn it on. The few who had issues would likely have had problems with any software. Review collected by and hosted on G2.com.
Truck drivers seem to struggle with getting it setup for the first time, and often didn't let it keep tracking their location, so would only get updates when they clicked on the app Review collected by and hosted on G2.com.
the way you can find several loads posted with all the required information to contact the carrier and provide details or obtain important information about it. Review collected by and hosted on G2.com.
sometimes maybe due to mistakes of the people who submitted the info the loads have the wrong equipment needed or the load once is posted you can still see it available. Review collected by and hosted on G2.com.
Easy and practical to find available trucks or lanes Review collected by and hosted on G2.com.
I like everything, great tool, it helps me also to post the loads that I have available so carriers can see if it works for them and reach me out Review collected by and hosted on G2.com.
The layout of the platform is simplistic and sleek. you can easily find all the information you need to track your loads! Review collected by and hosted on G2.com.
It is a little difficult to set up load tracking on the platform. We do it through the integration with our system to make it easier. Review collected by and hosted on G2.com.
I love how it seamlessly integrates into our system and how easy it is to track our loads which overall helps us provide top-notch customer service! Review collected by and hosted on G2.com.
It is sometimes difficult to explain to drivers how to use the app, which just results in the load not being tracked Review collected by and hosted on G2.com.
I like how we can easily communicate with drivers through the app and how it integrates with our system! Review collected by and hosted on G2.com.
Some drivers have a hard time figuring out how to download and set up the app. Review collected by and hosted on G2.com.
