41 Trucker Tools Reviews
Overall Review Sentiment for Trucker Tools
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Trucker Tools was incredibly easy to implement. We almost never have an issue or an outage with Trucker Tools and the integration with our TMS. However, if we do, their support team is extremely responsive (typically respond within 15 minutes). Additionally, we have a great customer enablement team with Kaitlin Coburn leading the charge! Everyone I have ever worked with at Trucker Tools is knowledgable, and you can tell that caring about customers is engrained in their company culture. Lastly, their reporting capabilities put their competitors to shame. Cannot recommend Trucker Tools enough. Review collected by and hosted on G2.com.
Nothing comes to mind.It really is a top notch product. Review collected by and hosted on G2.com.
Very detailed information about GPS and path of the truck. Very easy to setup, and good value for the money spent. Review collected by and hosted on G2.com.
Would like to see more integrated options inside of industry standard tools as well as API plugins availible for our customer solutions. Review collected by and hosted on G2.com.
We use this as a tracking platform and load board primarily. It works very well out of the box, but an integration between our TMS and Trucker Tools streamlined the process.
Support is very helpful not only for our users, but also the drivers as well. They are happy to reach out direct to the driver and help them resolve any issue.
The app is more than just a tracking platform. Drivers are able to view/book more freight with us, view fueling stops, submit documents, and many other things. Review collected by and hosted on G2.com.
The integration between the TMS and Trucker Tools can be complex at times. It causes a lot of confusion on the user end.
Would like to see more ELD integrations so the carriers don't have always download the app. That said, there are some benefits to the drivers for using the app. Review collected by and hosted on G2.com.
Integrated tracking automates check calls straight into TMS. Saving time that can be focused on other tasks. Great customer service. We use TruckerTools everyday! Review collected by and hosted on G2.com.
Some geofences are way off and have to be manually edited. Noticed some MC's are still active on TruckerTool that authority is deactivated. Review collected by and hosted on G2.com.
most helpful is everything is central located and easy to navigate. Upsides are the tracking locations are pretty accurate. Also like that carriers are able to subnmit offers and everything is automated Review collected by and hosted on G2.com.
least helpful thing is having to login multiple times throughout the day. Dislike that carriers are able to bid that are not in our system and not setup with us. Review collected by and hosted on G2.com.
How easy drivers can accept tracking and that it is linked to my TMS. Review collected by and hosted on G2.com.
The updates on drivers locations are sometimes hours delayed and that does get frustrating. Review collected by and hosted on G2.com.
i liked it how almost every trucker i work with has already downloaded this app and they all know how to use it. the interface is really easy to use as well. Review collected by and hosted on G2.com.
that i need to enter USDOT, otherwise it wont let me track the truck and trailer. Review collected by and hosted on G2.com.
Tracking and visibility. It saves time from having to do a lot of check calls as well. For the most part, it's easy to use, however, the drivers that are not familiar with it tend to not understand very well and it's hard as the "middle man" to help them. Review collected by and hosted on G2.com.
IT support is slow and doesn't provide updates while working on issues. Our rep is vague at times and doesn't provide the info, just says to do it some other way. Review collected by and hosted on G2.com.
Trucker Tools has helped us significantly improve our tracking percentages with our customers. Review collected by and hosted on G2.com.
We like Trucker Tools, we are still trying to improve our Book it Now numbers. Review collected by and hosted on G2.com.
Verifying app installation with drivers cell number. Review collected by and hosted on G2.com.
App permissions need to be changed/enabled for Android users. This creates a problem for drivers who have language barriers and are also ot technologically Savvy. Review collected by and hosted on G2.com.
