# Tripleseat Reviews **Vendor:** Tripleseat **Category:** [Venue Management Software](https://www.g2.com/categories/venue-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 359 ## About Tripleseat Tripleseat is the leading Event Management Software for venues, built for hospitality by hospitality. Trusted by over 20,000 venues, Tripleseat brings every lead, booking, and detail into one clear view, helping event teams spend less time chasing updates and more time delivering the moments that matter. ## Tripleseat Pros & Cons **What users like:** - Users appreciate the **ease of use** of Tripleseat, enabling smooth operations and efficient client interactions. (5 reviews) - Users appreciate the **intuitive design** of Tripleseat, finding it easy to understand and navigate effectively. (5 reviews) - Users appreciate the **organization** of Tripleseat, streamlining planning and providing clear visibility of tasks and events. (5 reviews) - Users love the **automation features** in Tripleseat, simplifying processes and ensuring all teams stay accountable. (2 reviews) - Users appreciate the **ease of centralized communication** in Tripleseat, enhancing event management and customer interaction. (2 reviews) - Users value the **quick and effective customer support** and user-friendly interface that enhances their experience with Tripleseat. (2 reviews) - Customizability (2 reviews) - Project Management (2 reviews) - Users appreciate the **time tracking features** of Tripleseat, finding it essential for managing their workflows effortlessly. (2 reviews) - Visibility (2 reviews) **What users dislike:** - Users are frustrated with the **email overload** , as messages often get lost or go unnoticed in discussions. (3 reviews) - Users find the **expenses for additional features** and integration costs of Tripleseat to be quite high. (2 reviews) - Users desire **missing features** like better note-taking, improved reporting, and customizable financial options in Tripleseat. (2 reviews) - Users find **complexity in functionality and reporting** in Tripleseat, making certain tasks more difficult than necessary. (1 reviews) - Users often face **difficult navigation** within Tripleseat due to persistent formatting issues and inconsistent paragraph handling. (1 reviews) - Formatting Issues (1 reviews) - Inadequate Reminders (1 reviews) - Users find the **learning curve challenging** , with a clunky interface and difficulties in setup and payment functionality. (1 reviews) - Limited Customization (1 reviews) - Linking Issues (1 reviews) ## Tripleseat Reviews ### 1. The Essential Tool for Event Planners **Rating:** 5.0/5.0 stars **Reviewed by:** Mai M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Tripleseat?** I live and die by Tripleseat! As an event planner, everything I do starts and ends with Tripleseat. I receive and respond to inquiries, create proposals, convert to contracts, and accept payments all within Tripleseat. I am able to immediately see my new inquiries and respond via mobile or desktop with ease. The ability to respond so quickly sets me apart from competitors. I am able to create proposals and BEOs in near record time using Tripleseat and the customized menus and fields. It's a one-stop shop and my secret weapon when responding to clients' ever-changing needs. Tripleseat feels fresh and new compared to what I was using before, Caterease, which felt super dated. The initial setup of Tripleseat was quite simple too. **What do you dislike about Tripleseat?** I initially had trouble customizing reports. I couldn't figure it out! Perhaps I didn't see them, but if there were some tutorials or demos to watch that provide a step by step guide on how to create and pull customized reports, that would be super helpful! **What problems is Tripleseat solving and how is that benefiting you?** I use Tripleseat to handle inquiries and create proposals quickly. It lets me respond instantly to clients, setting me apart in the field. The platform's customized menus streamline my workflow, making it a one-stop shop for changing client needs. ### 2. Tripleseat Makes Cross-Sector Reporting Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ryleigh C. | Event Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Tripleseat?** I like that Tripleseat makes it really easy to run reports across different sectors. **What do you dislike about Tripleseat?** I really don’t have any complaints. It’s very easy software to use. **What problems is Tripleseat solving and how is that benefiting you?** I don’t have to dig through a million different places just to find past conversations with clients or track down information I might be missing. The task feature is a godsend and makes it so much easier to stay on top of everything. ### 3. Easy BEO Generation with Pre-Set Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Tripleseat?** It’s easy to generate BEOs using pre-set templates. **What do you dislike about Tripleseat?** The number of features it offers can feel overwhelming at times. **What problems is Tripleseat solving and how is that benefiting you?** It keeps a communication log, which helps eliminate miscommunication. ### 4. Excellent Platform for All Skill Levels! **Rating:** 4.5/5.0 stars **Reviewed by:** Ali G. | Lifestyle director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Tripleseat?** One of the standout features of this platform is how incredibly customizable it is. The ability to tailor reports to our exact needs has been a game-changer. Whether we need a high-level overview or a deep dive into specific data points, the reporting tools allow us to create exactly what we need with ease. The custom fields are another major plus—they give us the flexibility to track the information that matters most to our team and vendors, instead of being locked into a one-size-fits-all format. It’s great to be able to collect and organize data that aligns with our unique workflow. Event profile listings are also fully customizable, allowing us to present each event in a way that reflects our brand and clearly communicates key details. This level of control has made our event pages more informative, engaging, and professional. **What do you dislike about Tripleseat?** The only negative thing I can think of is how overwhelming it felt upon first glance; this is not a flaw of the program, but a testament to how much available on the website. **What problems is Tripleseat solving and how is that benefiting you?** We had information spread across tons of platforms. Tripleseat is a catch-all for contracts, invoicing, everything we need to manage our multiple on-site venues. ### 5. Tripleseat is great for a venue that needs that level of management **Rating:** 5.0/5.0 stars **Reviewed by:** Danny B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Tripleseat?** TS is great at managing our venues multiple event space options simultaneously. It has a high level of customization so you can make the functionality very specific to our venue. The document share features create a great work flow with customers and the guest portal helps keep everything in a convenient place for the customers. Making going back for reference easy. For the most part the customer support is very good. **What do you dislike about Tripleseat?** How the discussions or email system works is a little clunky. They have improved it over time, but it is still not as easy or intuitive as a traditional email platform. Exporting event data to a third party calendar like Google takes a random amount of time to update. They say it has to do with how often Google scrubs for new data, but I feel like this should be automatic. **What problems is Tripleseat solving and how is that benefiting you?** For keeping all things event wise in one place is very helpful. From data entry and management all the way to financial tools like payment and reporting. ### 6. Tripleseat has simplified the planning process for our high volume restaurant. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn H. | Sales and Marketing Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Tripleseat?** the calendar overview - allows me to quickly reference what events I have coming up. **What do you dislike about Tripleseat?** the messaging system - it combines all messages in my work email. **What problems is Tripleseat solving and how is that benefiting you?** I am solving the issue of double booking events. The calendar tab allows me to see what is scheduled on each day, and flags any bookings that may overlap. ### 7. Tripleseat keeps my events and communication organized **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Tripleseat?** The fact that I can keep all event communication in one place is incredibly helpful. Being able to filter events is super helpful as well. It is also great to have all of the leads in one central place. Also being able to share the calendar with Outlook is great for Chefs. **What do you dislike about Tripleseat?** Formatting issues in documents remains a constant struggle. Trying to paste with matching destination formatting works sometimes. But not always. Often times all paragraph breaks are removed. Line spacing remains an issue as well. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat keeps track of all of our events across our various restaurants. We are a big hospitality group, so this really helps everyone to be on the same page. ### 8. Excellent Support and UI **Rating:** 5.0/5.0 stars **Reviewed by:** Emily H. | Sales & Events Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tripleseat?** The support team is always quick to assist, and the user interface is great. **What do you dislike about Tripleseat?** Sometimes having to contact support vs updating certain things ourselves. **What problems is Tripleseat solving and how is that benefiting you?** Creating a space where our unique venue can work with all facets ### 9. Professional and balanced **Rating:** 5.0/5.0 stars **Reviewed by:** Marina S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Tripleseat?** I really enjoy using Tripleseat for managing my event bookings. It keeps everything organized in one place, from leads to contracts and payments. The interface is user-friendly, and it saves me so much time. It’s a game-changer for my business! **What do you dislike about Tripleseat?** While Tripleseat is helpful overall, there are a few things I like the least. Some features can be a bit confusing or take time to learn, and occasional glitches slow me down. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat is solving the problem of disorganization and inefficiency in managing events, especially when handling multiple bookings, communications, and contracts. Before, I had to juggle different tools for leads, emails, and payments. Now, everything is in one place, which saves time, reduces mistakes, and helps me stay on top of every event detail. It also makes communication with clients smoother and more professional. ### 10. Tripleseat is great and very customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Tripleseat?** I like that there are tons of customizable options for creating forms and logging event details! We add new drop downs and content templates almost daily. This is really helpful for expediting our planning processes and tracking clients. **What do you dislike about Tripleseat?** I dislike that our clients often have a hard time receiving our tripleseat discussions because they are either confusing or go directly to spam. I don’t know if this is a tripleseat issue or our clients have certain content blockers, but it’s an issue we run into quite frequently. Also, contacts and accounts are often very confusing and i think there are ways to make those processes easier and simpler. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat allows us to capture all incoming events, plan those events with banquet orders and keep an organized calendar ### 11. Fantastic Event Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Tripleseat?** I've been using Tripleseat at every venue I have worked at since 2014, and it's consistently made my job easy. Highly recommend! I can't imagine doing my job without it. **What do you dislike about Tripleseat?** The interface can feel a bit clunky at times, especially for new users. **What problems is Tripleseat solving and how is that benefiting you?** Centralizes Communication. Helps with organization and tracking everything from proposals to event execution. Automates tasks. ### 12. Triple Seat makes my job as an event coordinator so organized **Rating:** 5.0/5.0 stars **Reviewed by:** Lizette F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Tripleseat?** Triple Seat houses all my leads, contacts, and accounts. Associated documents I need (BEOs, contracts, proposals, etc.) are created on TS and are easy to share and keep all in one place. My templates, photos, and decks are shared through TS and helps the event planning process remain seamless. **What do you dislike about Tripleseat?** No downsides, per se, but once we're able to submit and receive payments on Triple Seat- it will be even more seamless without having to deal with third party payment systems. **What problems is Tripleseat solving and how is that benefiting you?** It helps me create proposals and connect with clients quickly. The majority of my leads come directly from Triple Seat ### 13. I absolutely love tripleseat **Rating:** 5.0/5.0 stars **Reviewed by:** Wincy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Tripleseat?** I love the fact that tripleseat is easy to use due to the tripleseat university as well as the yearly classroom conference. It gives us a chance to connect with other individuals and share best practices to make my daily work load manageable! Also, thank you for considering our feedbacks from last year and improving the system!! **What do you dislike about Tripleseat?** It would be nice to have an automatic feedback button that can be sent to the guest post event (like a survey) **What problems is Tripleseat solving and how is that benefiting you?** Keeping track of my upcoming groups. Easy to go through the calendar and navigate through definite events. ### 14. A true partner for growth **Rating:** 4.5/5.0 stars **Reviewed by:** John A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Tripleseat?** TripleSeat is not only a fantastic platform for CRM, but the connection to EventUp has brought our off-strip restaurant into a spotlight with the resort restaurants in Las Vegas. The relationship with have with the team members at TS has been incredibly helpful as well. Very user friendly **What do you dislike about Tripleseat?** We wish the email portal was a bit more user friendly, and we look forward to more AI integration **What problems is Tripleseat solving and how is that benefiting you?** Organization and account management past the event itself. TS allows us to manage the client for future opportunities to book with ease. ### 15. best event platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ximena G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Tripleseat?** I self told me this platform, as I had to take over events at my employment and it has been so amazing to use, easy to learn even tho it was on my own! and the class was very very instructive! online university its also a super plus **What do you dislike about Tripleseat?** no auto correct! and that it may go to spam as it comes in a not direct form sometimes **What problems is Tripleseat solving and how is that benefiting you?** i keep track of all events in the restaurant, that never happened, also other management teams are able to use it and see events ### 16. Tripleseat is my GO-TO Event software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tripleseat?** How convenient the software is to house all my event details. Creating leads, saving guest contact information and adding in Contacts / Event Orders and more. It’s one software that does it ALL. **What do you dislike about Tripleseat?** Not much as Tripleseat is a great software for all Event Management needs **What problems is Tripleseat solving and how is that benefiting you?** Solving where we keep all of our event information and sales that events solely have brought in ### 17. Life Changing Program to any Event Manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea H. | Event Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Tripleseat?** TripleSeat is a great tool to get you organized for your event prospects and leads. It facilitates having everything in one place and super user friendly. You can create tasks and reminders for your self and set goals to keep you accountable. Love this program! **What do you dislike about Tripleseat?** Nothing! It’s super user friendly and most definitely recommended. **What problems is Tripleseat solving and how is that benefiting you?** It keeps everything in one place by getting the lead, communicating, charging them and sharing with your team. Not to mention reporting! ### 18. Considered option **Rating:** 3.0/5.0 stars **Reviewed by:** Amanda G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Tripleseat?** Typography and the banner on the left with the icons. **What do you dislike about Tripleseat?** I dislike that in discussions the email thred format is horizontal and not vertical it would be nice to have it vertical and on the right side of the page. I also would like it if somehow if the emails from outlook were checked it would automatically disappear the notification on triple seat discussions. Also if the was an option to have a separate page for holding next day orders that could just be accessed directly. **What problems is Tripleseat solving and how is that benefiting you?** The new layout is a better with a small learning curve. ### 19. Triplesheet for Conference Center Mangers **Rating:** 3.5/5.0 stars **Reviewed by:** Roberson . | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Tripleseat?** That the team is very responsive and the reporting section is very thorough. **What do you dislike about Tripleseat?** I do not believe it’s made well for conference/event spaces, it’s more user friendly for the restaurant industry as many of the features and tabs are not needed and there are several features that are needed that aren’t available or you need a upgrade to utilize it. **What problems is Tripleseat solving and how is that benefiting you?** The email featured that keeps all the email correspondence in one place. ### 20. I Think I'm Falling In Love with Tripleseat **Rating:** 5.0/5.0 stars **Reviewed by:** Nellie K. | Events Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Tripleseat?** It's my one-stop shop for private events and even major events at our facility. The templates save me so much time when I'm responding to a lead, and it's way better than just using Gmail to correspond with clients. Some other users recommended it, and it does not disappoint so far! **What do you dislike about Tripleseat?** There is still some functionality to the program that could be better, such as creating one lump payment over multiple agreements. Reporting can be a bear sometimes, and it would be nice to customize the financial side, which also has some confusing segments. But, I believe over time Tripleseat will grow along with its customers. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat gives me the tools in one space for every touchpoint I would have with a client, such as document folders, correspondence, agreements, and so much more. It saves me so much time from searching for where I saved/stored/placed information for events. ### 21. It makes my life easier!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about Tripleseat?** I love how easy it is to use. All the data that can be collected. I love all the tools they provide as well as the yearly class :) I’ve learned so much from it **What do you dislike about Tripleseat?** I wish there was a feature for guest to do surveys after their event and we are able to collect that data from every guest **What problems is Tripleseat solving and how is that benefiting you?** Keeping my data organized with the calendar ### 22. Best Event Group Sales Program **Rating:** 5.0/5.0 stars **Reviewed by:** Remington M. | Event Coordinator / Guest Experience & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Tripleseat?** The easy accessibility and user friendly guides & Customer Support and training for the user. The outreach for sales and PCI Compliance for CC storage and use. **What do you dislike about Tripleseat?** To launch Event the long delay and wish it had a set format to send CC receipts. **What problems is Tripleseat solving and how is that benefiting you?** Easy execution and time saving for myself and clients. ### 23. About Triple seat class **Rating:** 5.0/5.0 stars **Reviewed by:** Eda D. | Floor manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Tripleseat?** I was very exited to learn more about tripleseat.They have informed us of several ways to schedule notifications for ourselves and automate emails to customers, which will assist in encouraging repeat business and many more. Team was very helpful and friendly. Also l had chance to interact with industry people. Can’t wait to have other class. Highly recommend. **What do you dislike about Tripleseat?** There is no negative feedback l did notice. **What problems is Tripleseat solving and how is that benefiting you?** I do not have any problems with it. ### 24. What I Love About Tripleseat (& a couple of areas for improvement) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Tripleseat?** - The User-Friendly Interface. I find it very easy to use and navigate around - The Customizable Documents. - The calendar, makes it super easy to have an overall overview of what is coming up - The Customer Support. The team is incredibly responsive every time we have had some issues **What do you dislike about Tripleseat?** - No toast integration - The mobile version could use some work **What problems is Tripleseat solving and how is that benefiting you?** I wouldn't say that it is solving problems as much, it is helping us manage the events for our venue all in one place which is great. We are in the process of trying the Eventup to generate more leads, will see if we notice a difference! ### 25. TripleSeat Streamlined our Venue Bookings **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Tripleseat?** TripleSeat really streamlined our busines opperations. We love that we can make contracts, banquet event orders, billiing, and specific reports! Does everything we need it to! TripleSeat is easy to use on the client interface and business side. Customer support has been great as we need help, they get the answers to us quickly. We were onboarded from GatherHere and the intergreation was seamless, their dedicated team helped us to create our picklists etc. We use tripleseat everyday in our business! **What do you dislike about Tripleseat?** I wish clients could make payments on own, if they decide one day they want ot pay $500 towards their balance then they could go in and apply that payment without their manager having to make that payment link available. **What problems is Tripleseat solving and how is that benefiting you?** It allows us to do nearly everything in one place. we can create BEO's for the hotel and we can plan with the client, budget management, etc. ### 26. Tripleseat Business User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tripleseat?** I love how user friendly and organized it is! **What do you dislike about Tripleseat?** The cost of stripe to integrate is a little steep. Although if used so useful **What problems is Tripleseat solving and how is that benefiting you?** They are working on looking at competitive cost savings for stripe integration ### 27. Streamlines everything **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Tripleseat?** Tripleseat is a wonderful software for my colleague and I to seamlessly stay on the same page with communication, invoices and payments. We also like the Kenect and open table integration **What do you dislike about Tripleseat?** Would like cisterns service by phone instead of leaving a message and getting a phone call back **What problems is Tripleseat solving and how is that benefiting you?** Sending invoices, collection menus, getting webleads ### 28. Tripleseat, so easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Tripleseat?** The most helpful aspect of Tripleseat is its ease of use. The interface is intuitive and there are often more than one way to complete a task. **What do you dislike about Tripleseat?** The most frustrating part of using Tripleseat is its ‘Discussions’ feature. Initials emails to clients often end up in their spam folder. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat allows us to see all of our events and their statuses in a calendar view which makes planning and spotting trends very easy. ### 29. It’s Amazing!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ray G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Tripleseat?** Tripleseat is most helpful with tracking financials via reports. I feel we can include this in all of our businesses. **What do you dislike about Tripleseat?** There isn’t anything wrong with it. I wouldn’t stop using it. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat is helping with booking, contracting, and reservations for our businesses. ### 30. Amazing product to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Derry-Ann A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Tripleseat?** I love the user-friendliness of Tripleseat. It has been an absolute game- changer in my work with events. **What do you dislike about Tripleseat?** The only downside to Tripleseat is that you cannot Cc someone else in an email discussion. **What problems is Tripleseat solving and how is that benefiting you?** I am able to let clients pay directly via Tripleseat for their deposit and remaining balance. ### 31. Efficiency of Tripleseat for Event Captures **Rating:** 5.0/5.0 stars **Reviewed by:** Julia . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Tripleseat?** It offers a lot of small details to allow your events team to personalize their offerings and go above and beyond to add value to each proposal **What do you dislike about Tripleseat?** Only the widget could be more appealing with more functionalities **What problems is Tripleseat solving and how is that benefiting you?** Repartition of replies, payment process ease of digital signatures on documents ### 32. Makes venue securing and contract details easier **Rating:** 5.0/5.0 stars **Reviewed by:** Mackenzie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Tripleseat?** We have a way to easily send all contracts and invoices as well as holding all teams responsible **What do you dislike about Tripleseat?** That all the additional features are paid **What problems is Tripleseat solving and how is that benefiting you?** It is allowing us to really easily track who is doing what and how much we are converting ### 33. The go to product for events! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Freelance writer, 1st AD, Producer, Production Coordinator, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Tripleseat?** The ease of customer interaction and retention. **What do you dislike about Tripleseat?** It’s not linked to Resy. It would be helpful if it was. **What problems is Tripleseat solving and how is that benefiting you?** The new messaging system has been great. I’m excited about the BCC feature coming soon. ### 34. First time user **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2025 **What do you like best about Tripleseat?** It’s fairly intuitive, and I like the fact that it keeps all documents and communications with clients in one place. **What do you dislike about Tripleseat?** I wish it would automatically provide reminders for follow-up. But I recently learned how I can input that information. **What problems is Tripleseat solving and how is that benefiting you?** Providing a great tool for event management, and also an easy app for potential clients to submit an inquiry for catering. ### 35. Informative! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tripleseat?** Very user friendly and informative data to pull. **What do you dislike about Tripleseat?** Not being able to see clients response “see my answers below” if I accidentally forgot to click “show guest response” on initial response **What problems is Tripleseat solving and how is that benefiting you?** The new discussions view is great and the new ability to move the email box to see the clients information is a GREAT BONUS! ### 36. Arboretum Review **Rating:** 5.0/5.0 stars **Reviewed by:** Annabelle C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Tripleseat?** I love how easy it is to use for both us and our clients **What do you dislike about Tripleseat?** I wish we could copy notes. We use them so much and it would make it so much easier if we could copy them **What problems is Tripleseat solving and how is that benefiting you?** It is helping every aspect of our event process. We use to use multiple excel sheets before so this is a major upgrade. ### 37. Makes mine and the Guests life so Simon **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Tripleseat?** That everything from the lead to the payment to the close out is all in one place **What do you dislike about Tripleseat?** The new update on the discussions it a little confusing to me **What problems is Tripleseat solving and how is that benefiting you?** Solving having everything intergraded ### 38. Great program for multiple venues **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Tripleseat?** It's is very easy to navigate + send contracts -- helps make booking process easy! **What do you dislike about Tripleseat?** I do not dislike the program. It is great! **What problems is Tripleseat solving and how is that benefiting you?** Booking events ### 39. Please add recurring **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Tripleseat?** It solves a lot of the business needs for my company **What do you dislike about Tripleseat?** My biggest ask is to make recurring events easier. If an event happens every Tuesday it would make my life easier to be able to do that automatically like you can on outlook, rather than having to put it in manually. **What problems is Tripleseat solving and how is that benefiting you?** Cloud based makes it so that everyone can be on the same page about events ### 40. Decent class **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey G. | Event Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Tripleseat?** The easy capabilities to understand the platform and how much it has to offer. **What do you dislike about Tripleseat?** Nothing, it’s great! I enjoy using it all the time **What problems is Tripleseat solving and how is that benefiting you?** Time management ### 41. We love using tripleseat **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tripleseat?** It helps us stay organized and on top of our tasks. Very useful to keep all information in one place **What do you dislike about Tripleseat?** That we can’t link square. It would be great if they could implement that **What problems is Tripleseat solving and how is that benefiting you?** Helps us keep organized ### 42. Tripleseat is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Brett M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Tripleseat?** It’s SO user friendly and customizable. It makes my job much easier and streamlines most tasks into one platform. **What do you dislike about Tripleseat?** Sometimes emails end up in my clients’ junk mail folders. **What problems is Tripleseat solving and how is that benefiting you?** Quotes, invoices, payments, correspondence ### 43. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Alanna F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tripleseat?** Helps streamline planning, events, reminders and future business **What do you dislike about Tripleseat?** Sometimes I feel like I can’t throw together a quick quote when maybe the lead isn’t viable **What problems is Tripleseat solving and how is that benefiting you?** Helping with the flow or planning and executing events ### 44. Customer service is not as helpful after you sign on with them. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Tripleseat?** The software is fairly easy to use and learn. **What do you dislike about Tripleseat?** The price of service has been going up 5% each year for the past 3 years. They used to help with updating our documents, but now they are not so helpful after being with them for almost 7 years. They try their hardest not to update the documents that you use to create contracts. They want you to do it yourself. If you want them to update the contract then you have to pay $125/hour for their "Professional Service Reps" to update it for you or you can wait over two weeks for them to do it at no extra charge. **What problems is Tripleseat solving and how is that benefiting you?** Their CRM is very helpful to keep track of clients, events, payments, and electronic documents. ### 45. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Regional Restaurant Manager | Restaurant Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Tripleseat?** After seeing triple seat in use I believe that the best part is how organized it is. **What do you dislike about Tripleseat?** I think being more integrated would help the system. **What problems is Tripleseat solving and how is that benefiting you?** Keeping things organized ### 46. It’s been easy but takes some constant adjusting at the same time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Tripleseat?** I love the layout of the templates, makes it easy to select the one you need and communicate with the customers. **What do you dislike about Tripleseat?** I don’t like that it’s updates quite frequently and takes a couple of days to adjust and in a few weeks moves things around again. **What problems is Tripleseat solving and how is that benefiting you?** It makes it simple to keep up with events. ### 47. Tripleseat is user friendly, great to customize **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Tripleseat?** I like that the discussion threads are visible to all users with an account. This makes information verification easier for coordinators who do not remain on site for events **What do you dislike about Tripleseat?** The discussion thread change (aesthetically) **What problems is Tripleseat solving and how is that benefiting you?** It solves easy event assignment and pushes all information in a easy to access thread ### 48. Tripleseat Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Tripleseat?** Event profiles automatically updating with any changes is very helpful. **What do you dislike about Tripleseat?** Cannot connect with Tessitura which is our accounting system. **What problems is Tripleseat solving and how is that benefiting you?** Instead of event details being on many different documents and programs, we are able to have them all live on Tripleseat. ### 49. One of the best programs I have ever used to book private events. **Rating:** 5.0/5.0 stars **Reviewed by:** Behzad G. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Tripleseat?** I love how Triple seat lets me know when a guest has read an email or sent in a credit card. So helpful when I am booking a busy month. **What do you dislike about Tripleseat?** I wish there was a section to take better notes, kind of like a log of events. **What problems is Tripleseat solving and how is that benefiting you?** It makes scheduling events so easy and quick. Very user friendly program, love the colors. ### 50. Excellent Dashboard for all the information **Rating:** 5.0/5.0 stars **Reviewed by:** Lakhbir S. | Guest Services Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Tripleseat?** You are able to see the leads, forecast, events and calendar on the dashboard. My task and overdue task all on one page, that's excellent! **What do you dislike about Tripleseat?** I am so impressed with all the features and does not see anything which don't like. **What problems is Tripleseat solving and how is that benefiting you?** Tripleseat provides me all the information on page that helps my plan on day to day basis. ## Tripleseat Discussions - [How can Gather help me predict revenue?](https://www.g2.com/discussions/reporting-1b0cb2ca-1b3b-457e-81e0-f710adcd0670) - 1 comment, 1 upvote - [Can I collect e-signatures?](https://www.g2.com/discussions/signatures) - 1 comment, 1 upvote - [How much access do I have to your customer support? Is there a limit to how many times I can call them?](https://www.g2.com/discussions/support-6e9b45bd-5be6-4f4b-a795-edb1a56b595b) - 1 comment, 1 upvote - [How long does it take to get onboarded?](https://www.g2.com/discussions/onboarding) - 1 comment, 1 upvote - [Is my team’s work visible to me as a manager?](https://www.g2.com/discussions/visibility-9f2c67f2-6c43-4e65-bced-63e160699dcd) - 1 comment, 1 upvote - [View Tripleseat pricing details and edition comparison](https://www.g2.com/products/tripleseat-tripleseat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+22%3A18%3A49+-0500&secure%5Bsession_id%5D=cc44c192-d67d-4470-9d0a-3a3038c174c4&secure%5Btoken%5D=a507e58e8f468e93892c32f0b5791632b72ae775433f6dc13f627f02fbd982bd&format=llm_user) ## Tripleseat Integrations - [22miles](https://www.g2.com/products/22miles/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Event Staff App](https://www.g2.com/products/event-staff-app/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Fiserv](https://www.g2.com/products/fiserv/reviews) - [Fishbowl (Restaurant Marketing)](https://www.g2.com/products/fishbowl-restaurant-marketing/reviews) - [Galley](https://www.g2.com/products/galley/reviews) - [GoTab](https://www.g2.com/products/gotab/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Kenect](https://www.g2.com/products/kenect/reviews) - [Maestro](https://www.g2.com/products/maestro/reviews) - [Mews](https://www.g2.com/products/mews/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - [PeopleVine](https://www.g2.com/products/peoplevine/reviews) - [Poppulo](https://www.g2.com/products/poppulo/reviews) - [ProfitSword](https://www.g2.com/products/profitsword/reviews) - [Rex](https://www.g2.com/products/rex/reviews) - [Square for Restaurants](https://www.g2.com/products/block-square-for-restaurants/reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [TimeForge](https://www.g2.com/products/timeforge-timeforge/reviews) - [Tock](https://www.g2.com/products/tock/reviews) - [Uniguest](https://www.g2.com/products/uniguest/reviews) - [WebRezPro](https://www.g2.com/products/webrezpro/reviews) ## Tripleseat Features **Administration** - Billing and Invoicing - Reporting - Venue Calendar - Staff Management - Task Management **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Event Management** - Online Booking - Resource Management - Facilities Management - Food and Beverage Management **Sales and Marketing** - Customer Database - Sales Tools - Email Automation **Agentic AI - Venue Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Tripleseat Alternatives - [Perfect Venue](https://www.g2.com/products/perfect-venue/reviews) - 4.8/5.0 (188 reviews) - [Planning Pod](https://www.g2.com/products/planning-pod/reviews) - 4.0/5.0 (18 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,075 reviews)