Touchpoint Dashboard Reviews & Product Details

Speedy and accurate in terms of data. Touchpoint has many features like mapping the customer journey, and you can analyse through charts. Review collected by and hosted on G2.com.

Nothing has to improve. For me, it's working only in the Safari browser. I don't know this issue from my end or the tool's end. otherwise, the tool is good to go. Review collected by and hosted on G2.com.

The whole system is very nimble and pretty fast. It makes it very easy to use and the whole system is very intuitive. Less frustrating compared to the other prospective alternatives out there. Review collected by and hosted on G2.com.

The data is not well organized (like in reports and snapshot data). I would have liked that feature added as it makes light work of the entire process when we have to search for something specific Review collected by and hosted on G2.com.

Setting up Customer Journey maps for various channels that customer interact with was quite simple. Free sign-on for trial is indeed helpful. I was able to create my first Customer Journey is no time. Review collected by and hosted on G2.com.

Different examples for various verticals should be provided to see how others are using the tool. Customer Journey for different verticas by user persona is a common requirement for many clients. Review collected by and hosted on G2.com.

I used touchpoint in a previous job. It was used mainly for lending applications and offer generation for customers of the bank. It was useful in terms of being able to quickly navigate through the process for the application. It also allowed pop ups for customers who were "pre-approved" for a credit card or lending product based on the information we had in the system. Review collected by and hosted on G2.com.

The system was somewhat archaic at the time and would freeze on a regular basis. Review collected by and hosted on G2.com.

It stores all the information, documents and training materials. Its an encyclopedia for my everyday job. Review collected by and hosted on G2.com.

It only works on Safari. I use chrome for my everyday work and don't like the fact that I always have to juggle the two browsers.

Also it requires signing in every time a document is opened. I wish it would remember the password and keep me logged in Review collected by and hosted on G2.com.

Building a task based roadmap is Extreamly easy ,tangible on real time Review collected by and hosted on G2.com.

Manual double checking is required at the event of Scope change or creep during task management to keep the task flow in order Review collected by and hosted on G2.com.

I like how easy it is to get feedback from clients. Review collected by and hosted on G2.com.

The data received wasn't always organized in a logical manner. Review collected by and hosted on G2.com.

Its speed and compatibility and accuracy. I was amazed at the product. It was really great. Review collected by and hosted on G2.com.

Sometimes it becomes very tedious to use and because of that, the work gets delayed. Review collected by and hosted on G2.com.

Touchpoint has been very good at getting client feedback, the ease of use encourages people to actually participate Review collected by and hosted on G2.com.

The data sent to us may not always be organized in a concise manner Review collected by and hosted on G2.com.

The intuitiveness of the program to create, cancel, and edit reservations. The layout of the program looks archaic, and leads one to wonder how often this program is updated. But once you get into the program and begin training with it, it becomes self-explanatory. I realize that this may be why Developers haven't made cosmetic changes to the program, because it could interfere with the user experience. Review collected by and hosted on G2.com.

In PetSmart setting: The program doesn't communicate with reservations call center and there is consistently repeat accounts, reservations, and miscellaneous information. I wish it was easier to change rooms easier than just overriding the reservation and throwing the data out of loop. I would recommend a better "notes" feature that doesn't allow for deleting notes, and time stamps on actions made on reservations. Review collected by and hosted on G2.com.