Screen Tracking, either my screenshots or using the video screen capture, has helped us to track any issue related to team member and their work.
Time Tracking make sure they are working their entire shift, and the ability to check login and logout helps us to know they are working on time and leaving on time. Also, checking what websites they are visiting in detail allows us to see if they are not slacking and inefficient.
They do have customer service through chat which is very helpful and can solve many issues and questions related to the app.
Ability to generate custom report. Review collected by and hosted on G2.com.
Sometimes it misses out on time tracking, which makes us unable to rely 100% on its data about 2%time. Also, sometimes there is a lag in search. Also, the silent app does not update itself and has to install manually by each team member who is not excellent and time-consuming.
The customer service team is not available 24 hours a day; hence sometimes, when there is an issue, we usually have to wait one or more days to resolve the issue, which just takes our time.
Also, I cannot track my manager silently, rather give them manager access and install silent app so I am basically paying for two licence for same users if I need to add manager and track them silently. Review collected by and hosted on G2.com.
Video Reviews
TIme management service
404 out of 405 Total Reviews for Time Doctor
Overall Review Sentiment for Time Doctor
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Time doctor is a great program to stay in control of your employees and ensure they are being productive. I like how easy to use the program is and how I can track each employee as a whole or individual. It also helps notify use when an employee is going to a website that should not be used during work hours. Customer support is always there to help when needed. Review collected by and hosted on G2.com.
The only thing I don’t like about Time Doctor is how it tracks paid breaks. Our employees do not need to take the full 15min or 30min break at an exact time or interval. So for example an employee takes a 5min break but then wants to take another 5min the time resets for 15min and doesn't start countdown from the previous remaining time of the break. Review collected by and hosted on G2.com.
I really like Time Doctor for its robust tracking features that give me a clear picture of our team’s productivity. It helps me keep tabs on total hours worked, as well as what’s considered productive versus unproductive time, and even idle time. While I don’t usually pay too much attention to small mismatches—after all, everyone is human—it’s been invaluable for spotting significant discrepancies that I would have never discovered otherwise. This level of transparency makes our reporting and invoicing process much more accurate. Review collected by and hosted on G2.com.
So far, everything has been fantastic. The chat support has been incredibly helpful. We encountered a few issues with certain features and billing, but Roxy, the Customer Support Head, assisted us in resolving them. Additionally, Lemuel from the support team was very friendly and made sure to follow up with us. Review collected by and hosted on G2.com.
It makes doing my payment run each month so much easier as I know the exact hours worked by my team. It's also very helpful for picking up any issues from my team - the activity reports and screenshots every 15 mins show me when a team member isn't working as they should so that I can quickly address any issues with them. It's quick and easy to set up and makes my life a lot easier as a team leader! Review collected by and hosted on G2.com.
With quite a few people in my team it does cost a bit but I'm sure I save enough to cover the cost by saving time and it highlighting any issues in the team. Review collected by and hosted on G2.com.
I wanted to share positive feedback regarding Time Doctor. Its tool for identifying productive hours and reporting on web activity has been valuable in monitoring our team's efficiency.
Additionally, I have found both the standard reporting tool and the support team to be very helpful in generating the data necessary to track team productivity. We use it every week to review the report from the tool.
It is an easy tool to configure, it feels like a one or two-hour job for managers to set up the tool and it is quite easy to install on Windows and Mac too. Review collected by and hosted on G2.com.
There is nothing specific but sometimes it does not provide explorer data to understand the idle or unproductive hours. Review collected by and hosted on G2.com.
We started with Time Doctor 1, and when we switched to Time Doctor 2, the transition was effortless. Their customer service was patient and knowledgeable, guiding me from scratch when I moved from a sub-account to a primary one for tracking my VA team.
The ease of implementation and integration was a huge plus—straightforward, no unnecessary steps, just plug and play. What keeps us using it every day? Accurate time tracking and the payroll feature, which makes paying my team simple and precise. No shenanigans, just a reliable tool that works. Highly recommend! Review collected by and hosted on G2.com.
Like any app, it has its hiccups. Sometimes, the activity bar pauses while tracking runs in the background, or it turns on automatically even when I’m not working. Not a deal-breaker, but a bit frustrating.
Still, it’s the best time-tracking tool we’ve found, and we use it every day! Just hoping they fine-tune those small quirks. Review collected by and hosted on G2.com.
Time Doctor has been an invaluable tool for our team, providing the perfect solution to monitor employee productivity and ensure that processes are being followed meticulously. The software’s comprehensive tracking features allow us to keep a close eye on work hours, task completion, and overall efficiency. This level of oversight has significantly improved our workflow and accountability.
One of the standout features of Time Doctor is its ability to generate detailed reports, which offer insights into how time is spent across various projects. This has enabled us to identify bottlenecks and optimize our processes for better performance. The real-time monitoring and screenshot capabilities ensure that everyone stays on track and focused on their tasks.
We couldn’t imagine managing our operations without Time Doctor. It has become an essential part of our daily routine, helping us maintain high standards of productivity and process adherence. If you’re looking for a reliable tool to enhance your team’s efficiency, Time Doctor is the perfect choice. Review collected by and hosted on G2.com.
That is not being used in every company yet. Review collected by and hosted on G2.com.
We used to use the honor system- having remote workers fill in an excel worksheet. Now I log in, print out the custom export with the start and end dates and export to excel. I also like that it shows idle time. I also have the ability to see what websites people are on. I don't use this often, but it's good to have in case there is a problem. Review collected by and hosted on G2.com.
The downside is that when the i.t. department switches out a computer on me, it's still showing the old one and recording zero hours. Sometimes it takes a cycle to get it working correctly on the new machine. Review collected by and hosted on G2.com.
Time doctor allows me to track the hours and activity of my foreign employees. I find it incredibly useful for this purpose. Review collected by and hosted on G2.com.
Sometimes navigating to the right piece of data is a little difficult. One thing i find a little frustrating is when I set a date range for a data set, that date range changes if I pick another employee or task or go to a different menu. if you don't notice, you get wrong information Review collected by and hosted on G2.com.
A good software when it works but it is very buggy. Review collected by and hosted on G2.com.
I've been a customer since 2020 and used the software daily, but my recent experience has been frustrating. The billing system is chaotic, and support has been unhelpful. I downgraded my user base to migrate off the software, then upgraded again with the same lower user count—but I was charged at the older user count, which I have removed.
The support representative seemed confused, repeatedly referencing my old user count despite my explanation. After much back-and-forth, they finally understood the issue but said they'd need to "investigate" and check timestamps, delaying resolution further.
To make matters worse, there seems to be no record of my historical data. Despite migrating to Time Doctor 2 two years ago, they continue to claim it’s a recent migration. The tech stack feels buggy and unreliable, with clear signs it needs extensive testing.
This software has potential, but the current state is enough to drive users away. Fix these issues before they alienate more customers. Review collected by and hosted on G2.com.
The analytics & detail analysis that Time Doctor gives.
The UI is simple & clear. No Bluff
IDLE & Smooth Screenshot Features Review collected by and hosted on G2.com.
It doesn't have integration within my project management tool, basecamp. It is integrated into time tracking, but there are more features to look after in specific tasks in the project management tool. It would be great. Review collected by and hosted on G2.com.
