I love that you can either use the app on the computer and that you can also download the app on your phone. It is nice to be able to connect with colleagues even when you are not by a computer by using the phone app. It is nice to be able to discuss patient confidential information. Review collected by and hosted on G2.com.
The one thing that I dislike about the platform is that messages disappear after a certain amount of time. I may need to reference back to the message later. Review collected by and hosted on G2.com.
193 out of 194 Total Reviews for TigerConnect Clinical Collaboration Platform
Overall Review Sentiment for TigerConnect Clinical Collaboration Platform
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I love the ease of use, the security of the platform being HIPAA compliant and I love the ability to collaborate instantly. The facility I work in has been using TigerConnect for several years now and it has become an essential part of what we do to the point that for all clinical staff, it is a start of the orientation and onboarding. It works across platforms seamlessly as well including Windows Desktop, Android devices, iOS devices and more. I have not once helped someone set up the program and the device not been compatible and the functionality wasn't as expected. We have had very few down times and when we do they are resoved really quickly. Review collected by and hosted on G2.com.
The only thing I dislike it that we haven't sprung for the upgrade to allow videoconferencing and patient comunication which would really help with family communication Review collected by and hosted on G2.com.
The TigerConnect platform has proven to be a reliable resource that allows two way communication with individuals and groups. We have changed our STEMI call process from pagers to using TigerConnect, due to its ease of use and ease of setting up scheduled roles. Our CMIO has been able to add roles to our STEMI call team as well as schedulers without much effort and the hospital has expanded the use tremendously since we started with this valuable tool. Recently, it has been tied to the hospitalist assignment indicator in Epic, so if someone wants to contact the patient's hospitalist, it can be done at the push of a button, rather than going through a process to look up the patient's currently assigned hospitalist. Review collected by and hosted on G2.com.
The only downside that I can think of is the fact that so many of our processes (including the various call teams within the hospital) have moved to this platform that if it goes offline for some reason, we would be severly handicapped, as there isn't an easy way to set up a back up. That hasn't been an issue thus far, but it is still hovering in the background. Review collected by and hosted on G2.com.
I really like how easy it is to contact employees if needed. (Group messages) I also like how easy it is for patients to reply back to texts and sending out texts is very easy to do. Review collected by and hosted on G2.com.
My business had completely crashed and I was no longer operating my business. I asked if I could drop my licenses from 8 to 1 or 2 due to me having to let go all of my employees. I was told due to the management change, I could not adjust my licenses whatsoever. I think this is completely unfair due to me being told before, on the phone, that I can drop or add licenses whenever I needed to. I am now in significant debt and might have to file bankruptcy due to owing Tiger Connect for 8 licenses even though we never used it. I have expressed my concerns to Tiger Connect and was told there was nothing they could do. Because of this, I have told many business owners in my community that Tiger Connect is not a good choice. If you guys were able to assist me and understand that my business was no longer active, this review would be completely different. I hope you guys can do better in the future. Until then, you have caused extreme distress and have financially hurt a small business. Review collected by and hosted on G2.com.
Ease of use. Doesn't require a phone or computer; thus can multi-task if necessary. Is widely used in our organization for both routine communication (ie, publishing our Surge score every 4 hours during the day and as needed at night) as well as episodic to individuals, roles, or groups. I also appreciate that it shows if a message has been read or not. That helps to inform if a different mechanism of contact needs to be employed. When out or off; easily placed on "do not disturb". I like that I can mute certain groups that I may not need immediate contact with but can follow up as needed. Review collected by and hosted on G2.com.
Rather than least helpful, I would like the opportunity to acknowledge a message without requiring hitting send. Like "thumbs up" emoji on the message sent to me that would not send an additional signal. Additionally, not unlike other tech innovations, it is prone to overuse leading to chronic distraction. Feeling connected 24/7 is both a gift and a curse, but is the nature of my industry and role in our organization. Review collected by and hosted on G2.com.
I can do some scheduling automatically based on rules set up. I have a place to track jobs and also for the physicians to make requests so there is a record. Changes are easy to make and share. Review collected by and hosted on G2.com.
The system seems very outdated. You can't easily toggle between screens, you must close one screen to get to a different screen and not all processes can be done form one screen, which would be extremely helpful. You also get reverted back to current claendar when you move between screens, even though working on different months. It also takes you back to the top of the screen everytime something is done instead of keeping your place. Review collected by and hosted on G2.com.
User friendly! Love being able to reach out and get ideas from other users. Faculty and residents can view their scehdule for the month easily and I can easily see who is on call for each service. Review collected by and hosted on G2.com.
That it is not integrated with New Innovations where our residents have to enter their duty hours weekly. Amion, the previous platform, did have this as an option. Hoping Tiger connect can also collaborate with New Innovations to get this moved over! Review collected by and hosted on G2.com.
TigerConnect is incredibly useful in disseminating wompany wide information alerts (weather, traffic, emergencies), as well as a great tool for intercommunication with employees, allowing for patient reports, referral information, and HIPAA information without fear of violating HIPAA violations. Review collected by and hosted on G2.com.
Honestly, there have been no negative aspects to the platform. It works effortlessly, allowing for even those with limited IT knowledge to utilize. Only thing is being able to remove or change some text groups can be confusing at first. Review collected by and hosted on G2.com.
The platform itself is so user friendly. We utilize both the internal communication tool and the patient portal to communicate with our clients and their families through a HIPAA secure platform. Our clinicians love it! Review collected by and hosted on G2.com.
There are several different "add ons" to the tool. We were demoed the top of the line, but quickly found that the base price did not include all of the bells and whistles that were initially shown to us. Overall, though, the cost is still reasonable. Review collected by and hosted on G2.com.
The best thing about TigerConnect is that I know that whatever information I am sending to my clinical team is secure and HIPPA compliant. I also like that I can see they have read the message. Review collected by and hosted on G2.com.
Not having the ability to "return", meaning start a new paragraph or space out sentances for clarity. If you press the "ENTER" key it sends the message instead of starting a new line. Review collected by and hosted on G2.com.
As the medical director for our addiction medicine services, I collaborate with multiple therapists and clinicians regarding cases in real time. Tiger text makes it possible to communicate rapidly and easily in a secure, HIPPA-compliant environment. The fact that it can be used on a cell phone is also critical as it makes it more convenient to remain connected. Review collected by and hosted on G2.com.
The only downside is that I have not figured out how to turn off the push notifications when I am on vacation. While I can designate myself as unavailable I continue to receive the push notification on my phone that a message is available. Review collected by and hosted on G2.com.
