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Thomson Reuters Legal Tracker Reviews & Product Details - Page 10

Thomson Reuters Legal Tracker Overview

What is Thomson Reuters Legal Tracker?

Thomson Reuters spend management – Legal Tracker is a world-class solution with unmatched invoice analysis capabilities, advanced AI bill review, document understanding and processing through machine-learning models, and powerful, predictive analytics and enhanced benchmarking tools. Using Thomson Reuters spend management, you can start making proactive, data driven decisions around spend management and achieve real-time savings, while delivering services for your business partners on time and on budget. Legal Tracker Advanced Named ACC Value Champion, 2022 The Association of Corporate Counsel (ACC) has awarded Volkswagen Groups of America, Inc. and Legal Tracker Advanced its 2022 Value Champion Award. With streamlined workflow and powerful data analytics, the rate increase process was improved to deliver savings, resulting in the award. Providing comprehensive matter management, easy legal e-billing, custom analytics, and seamless integration with existing tools and systems, Legal Tracker (formerly Serengeti Tracker) is the ideal solution for in-house departments and law firms. A professional services team, 24/5 live support, and an online Help site backs all of this up. Over 1,600 corporate law departments, from Fortune 500s to startups, use Legal Tracker for billing and matter management reporting analytics. Using this turnkey corporate legal software, they are able to control costs, reduce legal spend, streamline operations and deliver predictable budgets. Legal Tracker allows users to securely manage invoices in any electronic format for all firms they work with worldwide. With one secure platform that can integrate with their accounts payable department, they can automate approvals, audits, and electronic invoice routing of legal bills. Legal Tracker is also popular for its matter management features. Users can access all aspects of their legal matter, from documents and emails to deadlines and personnel, all in one place, from all of their law firms. A legal department can be complex, and it faces constant scrutiny. What metrics are most useful for showing value? Data-driven decisions require accurate metrics. With Legal Tracker's reporting tools, you can easily show your organization’s leadership team how your in-house legal department and outside law firms are performing. Measure performance, review spend and budget, and benchmark your data against others in the market. Engage our experts at any stage to maximize Legal Tracker benefits. Let us help you with your data services, implementation, cloud integrations, and more.

Thomson Reuters Legal Tracker Details
Product Website
Languages Supported
German, English, French, Japanese, Portuguese, Spanish
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Product Description

Legal Tracker is the corporate legal industry's most widely used software for managing e-billing, matter management, and performance analytics

How do you position yourself against your competitors?

How Thomson Reuters Spend Management Is Superior

• Predictive analytics and enhanced benchmarking tools
Benchmarks your data against more than 1,600 of the highest-performing legal departments and identifies opportunities for savings with more than $200B of legal spend data, from more than 121,000 legal services suppliers in more than 192 countries.

• Sophisticated AI capabilities
Offers advanced AI bill review and document understanding and processing through machine-learning models.

• Multiple invoice formats and languages
Allows the processing of invoices in multiple formats, including LEDES, PDF, Word, image files, and more—all while handling multiple currencies and complex tax.

• Industry-leader since 2001 (formerly Serengeti Tracker)
Leads the industry as the most widely used legal spend SaaS.

•Fast and Easy Migration

Effortlessly bring your matters, invoices, and legal documents from other solutions within less than a month.


Seller Details
Company Website
Year Founded
2008
HQ Location
Toronto, CA
Twitter
@thomsonreuters
152,775 Twitter followers
LinkedIn® Page
www.linkedin.com
34,134 employees on LinkedIn®
Ownership
NYSE:TRI
Total Revenue (USD mm)
$5,984
Description

Know today. Navigate tomorrow. In an era of unprecedented change, we are delivering innovative technology and AI that empower professionals to confidently address the complexities of today and the unknowns of tomorrow.


Robin C.
RC
Overview Provided by:

Recent Thomson Reuters Legal Tracker Reviews

Daniel H.
DH
Daniel H.Small-Business (50 or fewer emp.)
5.0 out of 5
"Tracker makes invoice review and approval much easier than any other method."
The most helpful feature is how the program breaks down the individual attorneys and their billing rates.
Verified User
E
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Overall Very Good"
Very ease to onboard new firms and use the product.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"useful tracker tool"
Allows you to track spend, manage your budget, a useful repository for matter management.

Thomson Reuters Legal Tracker Pricing

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Thomson Reuters Legal Tracker Media

Thomson Reuters Legal Tracker Demo - Industry Leader
Legal Tracker is the world's most widely used and highest-rated in-house legal matter management, case-tracking, e-billing, and analytics system.
Thomson Reuters Legal Tracker Demo - Legal E-billing
Securely manage invoices in any electronic format for all the firms you work with worldwide. Automate approval, audit, and legal invoice routing with one secure platform that can integrate with your accounts payable department.
Thomson Reuters Legal Tracker Demo - Rate Management Insights
Connect to all of your law firms and have instant access to every aspect of every legal matter, from documents and emails to deadlines and personnel, in one place.
Thomson Reuters Legal Tracker Demo - Dashboards
Legal Tracker is a highly configurable system designed to work the way you work. Each user has a unique Tracker dashboard with multiple views that can be individually tailored to meet specific needs. With more than 100 best practice metrics that can be displayed and the ability to select from pre...
Thomson Reuters Legal Tracker Demo - Online Value Calculator
Get your complimentary business case report to see your savings! Visit https://legal.thomsonreuters.com/en/products/legal-tracker/value-calculator
Thomson Reuters Legal Tracker Demo - Matter Pricing and RFP
Matter Pricing and RFP enable legal departments to deeply compare and assess firms, better predict costs, automate processes, and negotiate with greater effectiveness and confidence.
Play Thomson Reuters Legal Tracker Video
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128 Thomson Reuters Legal Tracker Reviews

4.6 out of 5
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128 Thomson Reuters Legal Tracker Reviews
4.6 out of 5
128 Thomson Reuters Legal Tracker Reviews
4.6 out of 5

Overall Review Sentiment for Thomson Reuters Legal TrackerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
HH
Senior Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

Generate various reports from Legal Tracker including invoice report, accrual report, Timekeeper pending report, budget to spend month by month reports etc. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

Legal Tracker need to enhance the features to bulk download invoices per matter for insurance covered matter needs. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

Legal Tracker support is always on top of everything including questions, trainings etc. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker

"Legal Tracker makes my job a lot easier..." That's music to our ears.

Your feedback about how we can improve is valuable and has been shared with our team.

Thanks for sharing your thoughts with us.

Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

Easy to see what open matters are on my list and notifies me when client needs something. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

It makes more work for outside counsel because we already have a document management system where we maintain and organize all documents related to a particular matter. Tracker is like having to maintain the client's document management system, too, so it's duplicate work for outside counsel, but I understand the value to the client company in having outside counsel upload and aggregate all documents and correspondence relevant to a particular matter in a single location. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

Not solving any problems from my perspective. LIttle direct benefit to me. Indirect benefit is it makes the work process easier for client. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

Ease of approving invoices and value of reports. Good customer service as well. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

The dashboard was a little complicated to set up how I like. Needed customer service to assist so that I was able to see all action items when I logged in. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

Invoice approval process is faster/smoother. Reports are easy to obtain and to provide to Finance regarding invoices not yet in their hands. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker

Thank you for reviewing Legal Tracker. Your feedback is appreciated.

Since you mentioned dashboards, I'm wondering if you're familiar with Legal Tracker Advanced. We introduced it in May 2022. By providing AI-assisted insights and AI-powered analytics to the Legal Tracker dashboard, Legal Tracker Advanced empowers law departments to strengthen spend management and operations. You can request a no-obligation demo!

See how Thomson Reuters Legal Tracker improved
Verified User in Food & Beverages
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

I love the reporting features since we are always having to advise of spend & compare year to year. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

When someone leaves the company, can't automatically disable their login without having to go in & change all their matters to someone else. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

Besides the reporting feature, we are also benefitting from the faster approval process. Previously the paper or pdfs (via email) would get lost. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker

We appreciate your honest feedback so that we can improve our products -- both what you like and what you'd like to see. Thank you!

Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

Account set up, Matter status update and Running Reports Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

1) There should be a separate submit button for final submission - Upon hitting enter the invoice automatically is captured and submitted (no chance to review)

2) Adding or cloning lines feature can get better if we can have a choice of cloning right below the last line item or immediately after the working line item

3) Time keeper rate uplaod can get better

Note: Please take a look at another e-billing portal called CounselGo, for comparison as personally, after using CounselGo, I felt that Legal Tracker may have a competitor. Review collected by and hosted on G2.com.

Recommendations to others considering Thomson Reuters Legal Tracker:

Ensure rates are uploaded correctly Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

E-billing submission Review collected by and hosted on G2.com.

Verified User in Construction
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

I like the Action Items page the best because I can quickly see what I need to accomplish. From the Action Items page I can see invoices and budgets that need approval and view documents that have been uploaded by law firms. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

I dislike the process involved with adjusting invoices and budgets. I would like to view a tutorial or receive training on these functions but have not been able to find any. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

We are much more efficient in paying invoices and gathering data for our in-house business clients. We tend to get more frequent updates from law firms that use the system. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

I like the fact that all the info i need could be found on the tabs available Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

nothing. I've used many systems before and this one is the best so far Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

Invoicing and matter tracker Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker

Your feedback is greatly appreciated. It's great to hear you like Legal Tracker's user-friendly features and that you believe it's the best solution available.

Routing and reviewing stacks of paper bills can waste time and limit bill reduction opportunities. As part of the invoice review process, Legal Tracker automatically routes invoices to reviewers, flags guideline violations, presents budget comparisons, and records adjustments and comments. Tracker can automatically deliver invoices to an accounts payable system after they are approved. Glad to hear you find this useful.

Verified User in Food Production
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

The format is very user-friendly and accessible for all levels of technological experience. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

I dislike the inconsistency with uploading documents. You have to click cancel after uploading something and its really annoying. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

I am not sure what problems Thomas Reuters Legal Tracker is solving. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker

Thanks for your review. Your comments are valuable to us, especially since we are always adding new features to meet the evolving needs and best practices of the profession.

Legal Tracker is the most widely used online workspace for managing legal projects. With its unique integration of project management, e-billing, and performance analytics, Tracker stands out from the rest. Legal Tracker is the first e-billing/matter management vendor to receive a comprehensive SOC 2 Type II and SOC 3 certification. This review is an independent confirmation of the quality and effectiveness of our overall practices in safeguarding the data of our law department customers.

Crystal J.
CJ
Paralegal
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

I love that I use it as a full-circle matter management solution. From status updates to events to quarterly budget reporting, Legal Tracker is an all-in-solution. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

There is nothing I dislike about Legal Tracker. It is reliable, fully-functioning software solution. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

We were looking for a matter management solution and our Legal Tracker Representative showed up how to optimize this software. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Thomson Reuters Legal Tracker?

It's easy to use and learn. There's a lot of functions that help all the different areas of our team. Review collected by and hosted on G2.com.

What do you dislike about Thomson Reuters Legal Tracker?

There's nothing I dislike. Everything works as it should. Review collected by and hosted on G2.com.

What problems is Thomson Reuters Legal Tracker solving and how is that benefiting you?

It helps to easier manage all of our invoices that we have to pay. It helps us keep track of those expenses as well. Review collected by and hosted on G2.com.

Response from Robin Chance of Thomson Reuters Legal Tracker

Thanks for your feedback. We're pleased to know that you find Legal Tracker user-friendly. We appreciate your business!