--- title: LexisNexis CounselLink Reviews meta_title: 'LexisNexis CounselLink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how LexisNexis CounselLink works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 16 scale: '5' date_modified: '2026-07-07' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # LexisNexis CounselLink Reviews **Vendor:** LexisNexis **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 3.8/5.0 **Total Reviews:** 16 ## About LexisNexis CounselLink LexisNexis® CounselLink® is the leading cloud-based legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. CounselLink delivers Work Management, Financial Management, and Vendor Management solutions in one easy to use platform to help you to control costs, maximize productivity, and make better decisions. Gain access to meaningful data around the work your legal team does so you can demonstrate the value your department brings to the table. For nearly 30 years, LexisNexis has been providing innovative solutions for corporate legal departments – and we craft these solutions based on insights from thought leaders, industry expertise, and customer feedback. ## LexisNexis CounselLink Reviews ### 1. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Leah D. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about LexisNexis CounselLink?** I like how easy it is to post invoices. It is also really great for getting our invoices submitted quickly, getting them reviewed and getting paid quickly. It is an easy billing platform to use. **What do you dislike about LexisNexis CounselLink?** I would like it better if we as a lawfirm were able to add our own matters. I do not like having to contact the client everytime we need a new matter set up. It is sometimes problematic to get everything coordinated with the client. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** It solves the problem of getting invoices submitted to clients quickly and getting our firm paid on a must faster basis. We have multiple clients that utilize CounselLink for billing so it is easy for us to go to one place for billing multiple clients at once. ### 2. Counsel Link review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2023 **What do you like best about LexisNexis CounselLink?** ability to store docs in cloud. ability to move docs from email directly. **What do you dislike about LexisNexis CounselLink?** cost for service is high. The data pulled is sometimes not accurate. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** ebilling from external firms as well as document storage for east of transfer. ### 3. Outdated and inefficient **Rating:** 0.0/5.0 stars **Reviewed by:** Tyler A. | Research Attorney **Reviewed Date:** October 24, 2022 **What do you like best about LexisNexis CounselLink?** I really cannot find many upsides. At least from the POV of someone submitting invoices through Counsellink. **What do you dislike about LexisNexis CounselLink?** Extremely slow processing times. Specifically, the fact it takes 5-10 business days for them to process an invoice. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** None. It's created a lot more work. ### 4. Easy to Navigate , Great Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about LexisNexis CounselLink?** LexisNexis has been our 'go-to' website when locating clients, opposing parties in domestic cases, and our criminal defense clientele's history. We find this website very useful and enjoy all the tools they have available to us. The CounselLink specifically has made it easier for our firm to develop better integration strategies and data migration. CounselLink has given us ideas as to how to mainstream our strategies and also how to convert the most possible leads into clientele. We enjoy all of the different strageties that we have learned from researching this platform. **What do you dislike about LexisNexis CounselLink?** At first glance, the website looks bland. I was hopeful that there would be more insight into navigating the page. Also, there were not clear instructions on where things might be located at and at times it took a bit to find what we were looking for. When we first dove into the logistics of the website, it seemed a little overwhelming. When you are going from paperfiling everything in your firm, to use computer generated ideas, templates, and programs; it can see a little overwhelming. **Recommendations to others considering LexisNexis CounselLink:** We recommend looking into Lexis Nexis CounselLink, in the very least. They offer informative reviews, blog posts and instructional videos that all team members should look through. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** As a firm, we can enhance our integration process with Counsel Link. They make it easy to onboard new attorneys and team members. They laid out what steps we need to complete clearly and concisely, to which we can really focus on the specific steps. Some of the benefits that we have noticed with CounselLink, is the ability to allow our team to train at our own pace. More often than not, teams and law firms try to ensure that their entire employee roster learns at the same pace. Unfortunately, that can not always be completed especially with a wide range of ages for employees. CounselLink helped integrate everyone at their own pace. The team really strives to answer all your questions and to ensure that you understand everything fully. ### 5. Somewhat easy to use, once you spend a little time in it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about LexisNexis CounselLink?** Everything is laid out nicely and there are some shortcuts to make things easier. Tutorials are available as well. **What do you dislike about LexisNexis CounselLink?** It's confusing at first, especially getting the fee offers set up and approved. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** We are using CounselLink to submit our time entries for a client. Rather than receive paper invoices, they want us to submit on CounselLink. ### 6. Useful toll with amazing customer service!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2020 **What do you like best about LexisNexis CounselLink?** Perfect program to store case notes, handle client billing and overall ease of access with client files. **What do you dislike about LexisNexis CounselLink?** Site is often slow and takes lots of time between actions. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** We transitioned from paper payments to strictly using Counsellink to propel our ACH deposits. Running reports on caseloads. ### 7. Easily program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2020 **What do you like best about LexisNexis CounselLink?** Site is very easy to navigate. I have used it for many years and this year would be the easiest **What do you dislike about LexisNexis CounselLink?** When you have to submit different rates for different clients- it’s a bit confusing **What problems is LexisNexis CounselLink solving and how is that benefiting you?** I submit invoices for clients on the site ### 8. LexisNexis CounselLink **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about LexisNexis CounselLink?** I like the ease of use and multiple options. It is a user-friendly tool. It is easy to navigate and contains useful options for finding what you need. **What do you dislike about LexisNexis CounselLink?** I have not found anything I do not like about the product. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** Submitting invoices electronically resulting in faster turnaround. ### 9. CounselLink **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic B. | Billing Specialist, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about LexisNexis CounselLink?** What I like the most with CounselLink is the ease of use of the program. I like how the interface is easy to figure out even if it is your first time using it. I also like the integration of auto submission while using it with the eBillingHub. I also like the email alerts I get when the status of our invoices get through, approved, reduced, or rejected. **What do you dislike about LexisNexis CounselLink?** What I didlike the most about CounselLink is the different website for certain clients. Sometimes you will have to go to a P2 site or a client specific site in order to access their billings. This is a pain because you will have to have different login names and passwords for each platform. Another thing I do not like is the timekeeper approval process. This might not be a CounselLink problem rather it's a client permission issue, but we do not have a lot of access when trying to upload, revise, and update timekeeper rates. **Recommendations to others considering LexisNexis CounselLink:** I highly recommend using CounselLink as a client or as a vendor. As long as both parties have an understanding of the level of access, workflow should be smooth. With or without eBillingHub, I think CounselLink still is a great recommendation when you consider moving to electronic billing. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** There's a lot of convenience that we benefit from using CounselLink. It is part of our workflow. As time are changing, the way we bill are changing as well. CounselLink is one of the fully features ebilling platform out there and it's great to use. ### 10. it is a decent enough Cloud based system exclusively for Legal Business **Rating:** 2.5/5.0 stars **Reviewed by:** Mallikarjuna G. | SAP Finance Lead , Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about LexisNexis CounselLink?** Counsellink is very simple and easy to use. **What do you dislike about LexisNexis CounselLink?** Counsellink has too many fields to be updated. sometime sit becomes confusing. Building an integration is also easy. **Recommendations to others considering LexisNexis CounselLink:** The software product is decent enough and easy to use. any one looking for solutions in Legal ebilling, this is the right solution. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** we get the services from lots of Vendors across the globe. Counsellink provides a solution. ### 11. Easy UI **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about LexisNexis CounselLink?** How easy it is to navigate and upload documents. **What do you dislike about LexisNexis CounselLink?** Sometimes for whatever reason CL will pull up all active.matters when I search to upload a document into one specific matter. It's confusing sometimes. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** Case management and communication with insurance adjustors. ### 12. Easy to use billing software **Rating:** 4.0/5.0 stars **Reviewed by:** Sean C. | Prosecution Paralegal and Office Manager, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about LexisNexis CounselLink?** You can track exact spends for each matter. Data/billing entries are very straightforward, making the process of uploading a bill easy, even if you have many. **What do you dislike about LexisNexis CounselLink?** Although it is easy to upload a bill, it is time consuming if you manually enter the data. I have not figured out how to upload bills using a LEDES file, even though I hear this makes things a bit easier. **Recommendations to others considering LexisNexis CounselLink:** As a user who has a client using CounselLink for their invoice processing, I am pleased with the software. I can upload bills (although time consuming) manually, track their status within our client's accounting department, and figure out when they will be paid based on their internal guidelines. I have used other software (legal tracker) that is quicker and offers the same benefits, but I have nothing bad to say about CounselLink. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** CounselLink makes it easy to track where a bill is in our client's process. It is useful in order to see when our invoices will be paid, which is good to know in a small law firm (cash-basis) environment. ### 13. Fairly easy to use even if not the most user friendly setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2017 **What do you like best about LexisNexis CounselLink?** The client information is easy to link matters to make them accessible quickly. **What do you dislike about LexisNexis CounselLink?** Making changes to bills can be difficult because inputting the corrections needed requires a lot of patience and time. **Recommendations to others considering LexisNexis CounselLink:** Be prepared that when you begin using the program, it doesn't work exactly like other billing programs and will take some getting used to. Bookmark the help areas because you will use them often to solve issues you may come across. Customer service is also quite helpful and easy to work with. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** We use CounselLink to send bills to specific clients. With CounselLink, I can see all bills sent to a particular client quickly along with all bills sent on a particular file. ### 14. CounselLink Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2018 **What do you like best about LexisNexis CounselLink?** The cloud management aspect gives peace of mind that documents will be secure and allows for smooth management. **What do you dislike about LexisNexis CounselLink?** There is nothing I have discovered that I dislike about this service. The price could be lower, but hard to complain. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** As above, it makes for an overall smoother management process. ### 15. Super Helpful in Capturing Outside Legal Costs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about LexisNexis CounselLink?** I absolutely loved being able to see what we were spending, where, and have our rules automatically applied to our outside legal services. **What do you dislike about LexisNexis CounselLink?** Like all software, it takes time to learn it. And tweaks often required coding that we had to pay for. **Recommendations to others considering LexisNexis CounselLink:** Make sure your implementation team is on target with you and understands what you are trying to achieve. It is much harder to fix later. Get it right the first time. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** It allowed true insight into the outside counsel costs, discounts, and how we were spending our money. ### 16. Counsel Link **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2017 **What do you like best about LexisNexis CounselLink?** Filters for individual time tracking and being able to see how my individual billing affects the firm as a whole. **What do you dislike about LexisNexis CounselLink?** Not user-friendly for entering time and expenses. **What problems is LexisNexis CounselLink solving and how is that benefiting you?** Time tracking, expense tracking, generating invoices ## LexisNexis CounselLink Discussions - [What does Lexisnexis Counsellink do?](https://www.g2.com/discussions/what-does-lexisnexis-counsellink-do) - 1 comment - [View LexisNexis CounselLink pricing details and edition comparison](https://www.g2.com/products/lexisnexis-counsellink/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+04%3A14%3A20+-0500&secure%5Bsession_id%5D=2074b47b-f025-44cc-a383-9d650673cbe1&secure%5Btoken%5D=fec9afe32651ce56b15eaec66d9b2f103e419e3e49125bf725c6bafa36f4caf2&format=llm_user) ## LexisNexis CounselLink Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top LexisNexis CounselLink Alternatives - [Brightflag](https://www.g2.com/products/brightflag/reviews) - 4.6/5.0 (196 reviews) - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (154 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) - 4.5/5.0 (78 reviews)