TheraPlatform Reviews & Product Details

Customer support on this TheraPlatform has been top notch since clients’ portal is robust and direct to use. This is supported by the user interface being friendly. Expanded telehealth features and increased clinicians can support numerous customers at a given time. Review collected by and hosted on G2.com.

When it comes to its integration, support services like insurance and finance integrate into different infrastructures faster. Work flow between the software is low making its effectiveness lag behind. Review collected by and hosted on G2.com.

The software is automated, where all services are offered in a central location, and this makes everything straightfoward and remote.

Besides, the TheraPlatform shares all the resources online, and there is a customer help team that gives an insightful detail of how to use a client portal. The paymen methods are integrated with online structures that accepts all form of payments and users have the option of viewing their status.

Finally, the tool reaches many users, as it has expansive services that are ideal and beneficial. Review collected by and hosted on G2.com.

The solution has operational mechanisms, that have accurate explainer, and the available online sructures are detailed to create awareness ot all the users. There is nothing that limits the implementation or operational process of this remarkable platform. Review collected by and hosted on G2.com.

This software is comparable to others.... nothing special. Review collected by and hosted on G2.com.

Poor customer support and super shady billing practices. They refuse to change my billing cycle such that I don't have to pay upfront for half of a year that I won't use and they hold onto my unused money for a year before they will apply it to my account. Review collected by and hosted on G2.com.

combination of practice management and video conferencing Review collected by and hosted on G2.com.

Tech support people (or is there just one person named Bartosz?) do/does not communicate smoothly in written English, and either ignores or does not understand important facts related to the platform's dysfunction.   There are bugs that are just treated as status-quo:  I wanted to offer one client a discounted rate for a consultation.  You cannot do this on Theraplatform.  You have to create a new "service" that is cheaper that other clients may see and potentially choose from.  This happened to me in Dec 2019, and when I got a new client, the new client selected the cheaper service for their first session.  When I realized this,  I deleted the cheaper service.  The new client scheduled again in January, & I had checked the service/rate for the new client and confirmed it was the normal rate.   The discounted-rate service was deleted from my account (by me, to be safe), but somehow the new client was able to continue to pay the lesser amount & enter the therapy room (which tells me that they have paid, based on selecting "require payment").   This happened two more times, because I didn't immediately go check to see what they paid.  The client billing page showed that the client had outstanding balances from 3 sessions, even though I selected the higher rate & required payment before they enter the therapy room.   Bartosz continues to assert that I did not select the correct service for this client.   My options are to eat the loss or tell the client Theraplatform screwed up and ask them to settle up.

PS- there is no option to have clients prepay for sessions (except just before they enter the virtual therapy room). There is no way for me to remove Social Security Number from the demographic data requested by the client (I don't want this info; don't bill insurance). There have been several unsuccessful attempts to enroll new clients with their email address (which sends them an invitation to fill out forms and schedule). There is no mechanism to tell me if the email was not sent to the client (these emails are not available to the therapist - they happen 'behind-the-scenes' with no record added to a client file... ) And while I appreciate multilingualism and respect anyone learning English in order to further their software career, English-speaking Theraplatform potential clinicians should know in advance that there is a language barrier in dealing with Theraplatform by phone or email if any problems arise. Review collected by and hosted on G2.com.

They had great marketing and I was convinced their product would be great. The system was glitchy and I was unable to have "smooth" telehealth interactions with my clients, thus prompting me to cancel, which they state "didn't happen" so they charged me for another month and then didn't allow me access to the service I was charged for b/c I had canceled. It makes no sense whatsoever and is a predatory business practice. Review collected by and hosted on G2.com.

Atrocious. I canceled my account only to still be charged. When I emailed customer service they stated I had never canceled (despite me clearly going in, selecting cancel, the reason, etc) and told me I needed to do it again. I did, the DAY the money was drafted from my account. They then shut my account down permanently and refused to refund my money. Thus, I paid an entire month for a service that I am unable to access and they refused to refund my money after I had already done my due diligence and canceled the account. I asked no less than 3 times to speak with a supervisor and was denied. Save yourself the headache and choose another telehealth provider. Review collected by and hosted on G2.com.

It is a program very easy to use and configure, in terms of its operation is very comprehensive that allows from billing to registration of patients, as well as treatment plans, with this tool will transform the perception of the business, as well as patient management, ie up the level to the optimization of processes associated with patient records and management, facilitating the work in relation only to the design of the recovery plan to be performed by the patient. Review collected by and hosted on G2.com.

There is nothing I don't like about this program, it offers good service, performance and quality at a very affordable price. Review collected by and hosted on G2.com.

It is a program with a modern and friendly interface, so it reduces the learning curve, being very easy to use and configure, I liked the variety of functions offered, so it is also a very comprehensive package of functional characteristics . Undoubtedly what I like the most is that it serves as a virtual agenda since it facilitates the booking of appointments with my patients, in addition to generating reminders, about all the programmed activities, in addition it allows to create admission forms, follow-up progress, for what becomes a database. On the other hand, it has a customer portal and allows free videoconferences. Review collected by and hosted on G2.com.

I would like it to be more flexible in terms of customization is to say to be able to enter the logo of our medical center, because if we can insert the staff, address, would be extraordinary to start session reflected somewhere on the screen logo as well as the name of the professional (physiotherapist). Review collected by and hosted on G2.com.

It is easy to access. I like the quick log in and my clients are usually waiting on the waiting room. I like how an email reminder is sent out to the family as well. Review collected by and hosted on G2.com.

No dislike so far but I would love a feature that tracks design to session items that were used, levels and percentages. Review collected by and hosted on G2.com.

This program is user friendly and does not require much efforts from the client. The audio and video also looks and sounds perfect. Review collected by and hosted on G2.com.

What I dislike most about this program is that you have to pay before using it. Review collected by and hosted on G2.com.