The Mortgage Office Loan Servicing Pros and Cons

It is easy enough for one person or a team to utilize. Review collected by and hosted on G2.com.

It takes a bit of time to get used to. However, the support is very good. Responsive and truly know the product. I would go with a 10 rating, but the new platform is most effective on the Windows Edge browser; Google Chrome...not so much. A couple of minor bugs, but those are being worked out with updates; nothing major, primarily asethetics. Review collected by and hosted on G2.com.

In comparison to our automated systems, it caters to unique, case-to-case-basis files that need more than automation and formulas. This flexibility is what keeps us on using TMO Servicing, albeit infrequently. Manual input of data is an easy way for our staff to take accountability for the information they've entered. We rarely had to contact Customer Support because there were little to no issues that we encountered. Review collected by and hosted on G2.com.

The lack of CRM-like database integration causes us to take more steps than necessary, that's why we had to migrate to a system that offers that feature, especially when we would like everything to be easy not only for our clients, repeat or new, but also for our staff. Manual input also causes us to slow down on productivity as a growing company that needs repeated tasks to be simplified. Review collected by and hosted on G2.com.

The Mortgage Loan Office is a wonderful program for loan servicing. I had to rebuild our accounting system from the cradle to the grave. The technicians were wonderful and answered any questions I had about the ABS program and took the time to explain every aspect that I did not understand. This program brought us from the stone age system to the cutting edge of technology. Review collected by and hosted on G2.com.

I have never had an issues with the program and their IT dept was wonder. Review collected by and hosted on G2.com.

Great customer support. They explain things well and it's very helpful when we share the screen to walk through it together.

Devin was so helpful and patient on the telephone (and he has a sense of humor which is pleasant). He was able to explain things to non I.T. peeps (like myself) that I can understand.

Thank you for your assistance Devin! Review collected by and hosted on G2.com.

Wish there was a phone number we could call when we have an urgent situation instead of emailing and waiting for our turn in que. Review collected by and hosted on G2.com.

"Working with TMO has been an absolute pleasure. The team is very professional, knowledgeable, and dedicated. They take their time to answer and understand our questions and needs. The Mortgage Office provides great trainings, and a support team with a fast response" Review collected by and hosted on G2.com.

I have no complaints or bad experiences, Great Software! Review collected by and hosted on G2.com.

The software is user-friendly and the support I have received from the company is unmatched! Review collected by and hosted on G2.com.

Perhaps, that on rare occasions I have to double check numbers to correct. Review collected by and hosted on G2.com.

The Mortgage Office, or TMO as I call it, is simple to understand, implement and utilize.

TMO has many functions we were unable to obtain through other programs and their customer support is extraordinary. We invest in their system, therefore they make sure to invest time and attention in us. TMO listens to your wants and needs, and if possible creates changes to their system to accomedate those wants and needs. We, as Mano Santa, use this system for all our daily functions and couldn't be happier to have converted to this amazing program. Review collected by and hosted on G2.com.

There are no downsides of using The Mortgage Office. However, what I dislike the most is the initial convertion. Not because it is difficult, in fact TMO's intergration is fairly simple. My dislike comes from how hard it is to let go of the system you currently use not realizing you will be getting a ferrari for what you currently drive. My recommendation, invest in a better system like TMO and dedicate time to learn its functions. You will not regret it! Review collected by and hosted on G2.com.

TMO has allowed our company to grow quickly while staying organized. The reporting system is far superior to anything else we have seen. We have received several compliments on the reporting tools and ease to access the data. Review collected by and hosted on G2.com.

I my opinion I have not yet found any negative to report. I was perfectly satisfied with the workspace version until I toured the online version and it was mind blowing how much faster it is able to provide data. My team did not truly understand the complexity of what all TMO had to offer until we attended training and was interested in shopping for new software. I fought hard to keep TMO while doing more research on what all it has to offer. In the end the team is completely satisfied with the product after taking the TMO tour and finding out what it is capable of. Review collected by and hosted on G2.com.

TMO Loan Servicing is a very user friendly software platform. Our Company is mitrating over to TMO Pro in June and I look forward to the ease using their Web Based product along with additional features that we currently do not have using the desktop version.

The professionals with the TMO Tech team offer a quick response time on the tickets submitted. They are able to provide excellent feedback in correcting any issue that may arise. I appreciate this team very much. Review collected by and hosted on G2.com.

I have not had any bad experiences to date with the TMO team. Review collected by and hosted on G2.com.

TMO has been the easiest software I have worked with. Great tracking and searching system. The borrower & lender statements are simple for our clients to understand. Software provides direct reports for the DRE, and customer support is always helpful when I have needed them. Review collected by and hosted on G2.com.

I have not had a bad experience to date. Review collected by and hosted on G2.com.