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Closer, AUS origination support
168 LendingPad Reviews
Overall Review Sentiment for LendingPad
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LendingPad has fantastic customer support. Staff responds very quickly to my inquiries and really does a great job of helping to resolve problems. I can't think of a time that I left a support chat without my problem resolved, or at least with guidance as to how to resolve it outside of LendingPad. I use LendingPad daily, and I contact customer support regularly, and I'm always happy with the response. Review collected by and hosted on G2.com.
I'm not loving the most recent changes made to the interface. A couple of weeks ago certain pieces of information that are typically input into an application are no longer accessible via usual way, and it's taken some time to figure out how to input that information in the new LendingPad format. Having to directly access the "URLA form" is not the most user friendly, in my opinion. Review collected by and hosted on G2.com.
Here are some of the things that I love about LendingPad:
•This is an easy to use web based system which is accessible anywhere that you have an internet connection. I use it on my desktop computer, laptop, and on my iPad. In rare cases I will log in on my iPhone. It is even possible to log on while on a plane!
•Multiple users can work in a file at the same time without anyone getting locked out.
•This software will super charge your processors and loan assistants. LendingPad allows my processor to effectively manage large case loads.
•The help desk is super responsive and they are open to suggestions for future updates.
•Robust document management system that allows you to upload a multi page document and then split it apart into separate docs. Pages can be easily rotated and re-ordered as needed.
•Easy to generate reports are available with a few clicks.
•Integration with title company partners which pulls in section C and E fees. Review collected by and hosted on G2.com.
I wish that LendingPad would allow users to create custom reports by using a query system that would allow the user to pick and choose the fields that are pulled into the report. Many of the reports that LendingPad generates provide too many data points and I have to export them to Excel and then delete the columns that aren't needed. I also wish that the Loan Worksheet would separate the actual mortgage payment from the association fees - currently everything is lumped together into a line item that says Total Monthly Payment Review collected by and hosted on G2.com.
The layout and ability to navigate a file is lightyears ahead of other software I have personally used in the past. The intergration with the POS system and the documents uploading right to the loan itself. It is clear and easy to navigate your way through. The staff is so very responsive within the chat box as well if I ever get myself into a spot I am unsure what to do. I use it everysignle day, it is the first tab that I open after my emails. We have been able to get this up and running for our company in no time - it has been the least cumbersome of the enitre process. Review collected by and hosted on G2.com.
Cannot downloan all of the attachemnets a borrower uploads at once. I would love a download all button.
Not haveing a slide button if a veteran is funding fee exempt. Seems odd there are buttons all over for other items and this seems like a very easy fix. Funding fee exempt clicked and it removes the fee, instead of me needing to zero it out and if it doesn't hold having to redo it over and over again. Review collected by and hosted on G2.com.
LendingPad integrates seamlessly with our CRM system and is very user friendly. It allows multiple people to view and edit a file at one time, and it refreshes with updates within seconds. The previous LOS that I used was clunky, old fashioned, and took several minutes to load for certain tasks. I recommend LendingPad to anyone considering an alternative. The support staff is incredibly helpful as well and helps whenever I have an issue with my day to day use. Review collected by and hosted on G2.com.
It can freeze from time to time, sometimes causing lost work. There are frequent updates made to the system, which are ultimately for the better, but getting used to the updates can take some time. Review collected by and hosted on G2.com.
1stop shopping for needs with lots of hidden gems. So much available and the absolute best part is when you get stuck or have a unique circumstance, instant chat is available with friendly and helpful agents. Review collected by and hosted on G2.com.
I don't think there is a downside per se but what would be incredibly helpfull is if: 1) Chat history can be saved because many times a question is asked and you don't experience it again for moons later, 2) Loan sorting critieria in queue....for some reason, new loans get buried, unable to find them in the dashboard. There was a change to the system because you used to be able to see it but now you have to go to the pipeline and try and scan all the loans page by page. Review collected by and hosted on G2.com.
The user interface is great and the interaction with the 1003 is segmented in a way that makes sense. The integrations work well and accessing recent files is easy enough. It's a good platform and much better than Calyx or Encompass. The support options are nice and the team is quick to respond to email and ticket inquires. Review collected by and hosted on G2.com.
Inability to develop true quality of life improvements. They also abandonded improving their Zapier integration almost entirely. Lots of load time issues and hangs on saving have frustrated our team endlessly. There are other newer players in the LOS sphere that have outpaced Lending Pad sadly in their usability, interface and integrations. Review collected by and hosted on G2.com.
The Lending Pad platform is user friendly, eay to navigate. Provides the necessary integrations for file, credit and file contact import as well as interface with many popular CRMs. Implenenting the platform was quick and easy and contacts from our prior Encompass platform were able to be transfered into the Lending Pad system. Also the per user cost is more affordable then comparable platforms. Customer support is very responsive and easy to connect directly through the Lending Pad application. Lending Pad is a great LOS for any mortgage company. Review collected by and hosted on G2.com.
In the REO section it requires a property designation change in order to ensure it calculates accurate debt to income ratio if a borrower is retaining an existing home. Review collected by and hosted on G2.com.
I like the stability of the platform and the integration capability to it. In the 2.5 years of using it, I do not remember a time that I was not able to access it. the customer support was pretty top notch and willing to assist, even if it was to navigate some functionality. Review collected by and hosted on G2.com.
My biggest drawback was the load times, especially the Pipeline view. I ended up leaving LendingPad for another platform based on the load times and lack of integrated features. For example, they integrated eSign but charged per envelope. It was cheaper for me to keep my DocuSign account (but it was able to integrate with LendingPad). The platform I changed to offers eSign for free. It seems that LendingPad is capable of integrating with whatever you want, however there is time and money to adopt the other services and then get them integrated. Review collected by and hosted on G2.com.
It's user friendly and I can log in whereever I go. Easy to upload files, simple to see the status of my file at a glance. And anytime I have a I have a question, the bubble is right there to help! Review collected by and hosted on G2.com.
I would love to have a different way to view Active files versus leads or credit repair. It seems to list the last ones you touch at the top but then I have to search for my active files again. Maybe folders where we can sort for easier viewing? Review collected by and hosted on G2.com.
Lending Pad provides many beneficial features for workflow, document and loan management at a price which is quite reasonable relative to those benefits. With careful application of business rules and custom fields, we have tailored the system to better accomplish our most efficient pipeline management. As well, other features such as automated task helps us to ensure that staff is maximizing diligence in loan reviews. Review collected by and hosted on G2.com.
While I really enjoy the automation possibilities with business rules, it is sometimes frustrating at the length of time needed between making a request for field availability to rules and actually seeing a positive outcome to that request. Review collected by and hosted on G2.com.
