TurnKey Lender Reviews & Product Details

It's an end-to-end and user-centric platform. We're a UK-based agency serving banks, and we required a solution that would enable them to automate the end-to-end lending cycle - from intake of applications, through underwriting, decisioning, servicing, and reporting - and TurnKey Lender fulfilled that requirement to the letter! The automation functionality and customizable processes have already reduced manual effort and processing time for all the clients by a significant margin.

I also value the ease with which we can modify credit products or redefine scoring models without substantial technical effort. Their support team was very responsive during onboarding and is a solid partner for maintenance and development. Review collected by and hosted on G2.com.

Yes, the platform itself is solid, but there is some learning curve as to implementing some of the more advanced features, especially when integrating with the legacy systems. There are a few spots in the UI that would benefit from a bit of modernisation or UX fine-tuning, but this does not impact functionality. And while support is responsive and very knowledgeable, we’ve had some slippage at times with requesting more customized feature fine-tuning. With that being said, once engagement is started, their team is solid on follow-through. Review collected by and hosted on G2.com.

Significant number of settings that allows you to adjust for different products.

API documentation is excellent and allows for quite flexible building of additional services.

Multiple types of users, allowing split responsibilities and overall automate workflow.

Flexibility in creating different reports for organizational needs.

External integrations with sms, email and payments services.

Possibility to use in different countries (local integrations available)

Faster and more reliable way to jumpstart operations (vs in-house development) Review collected by and hosted on G2.com.

Some features are still in development but expected soon: more reporting options, even more API methods

Would like to make certain changes even faster

Limited to private clients (lenders) only - would be great to have some SME functionality Review collected by and hosted on G2.com.

Customer service of the team management as well as the usability of their platform. Review collected by and hosted on G2.com.

There is nothing that I dislike about Turnkey. Review collected by and hosted on G2.com.

The interface is easy to use for us and for consumers. The platform easily integrates with multiple payment processing and electronic signature companies. Review collected by and hosted on G2.com.

Setting up the populations on the loan agreement had differing merge fields for the same thing. Luckily the turnkey staff were able to help me get it corrected for me. Review collected by and hosted on G2.com.

Love the true cloud-based approach. Accessibility and flexibility with users is great, and the base setup is pretty close to perfect for general use. No-nonsense and built-in restructuring is great. Simple setup for loan products and key integrations out-of-the-box (ACH payments, SMS and email updating) make it easy to deploy and get running. Out-of-the-box fraud checks and some limited loan application customization out of the box is nice. Looking forward to seeing the risk analysis as we develop our portfolio. The Turnkey team has been great to work with.

Updating the score upward as the last time we requested additional customizations they rolled out some of the features to the default box solution which is great. Review collected by and hosted on G2.com.

Customization capability out of the box is somewhat limited with regards to customizing the loan application -- any customizations that you want to be included in the risk analysis require the Turnkey team stepping in. Using a custom loan agreement template also is extra (theirs is probably not adequate for use as a licensed lender in the US). That being said, the Turnkey team has been extraordinarily helpful in helping roll out customizations and working with us on timelines and unique customizations that we requested. Would have liked integrations w/ cloud-based accounting software out of the box -- not critically important, but I expect more orgs that want to utilize true cloud-based lending platforms probably don't want to be tethered to the traditional on-computer Quickbooks.

After using for a while I have a few other caveats: default portfolio exports are limited, reporting page is very limited (no way to run various reports), automatic loan document generation does not apply to restructured loans for some reason (fixed now), payment integrations only work with automatic scheduled payments (you cannot simply run a payment -- you have to go to the payment processor itself, manually run the payment, then manually log in Turnkey).

Last caveat was issues w/ technical help. Was having problems running ACH payments manually through Turnkey: the system appears to allow this (and even says that it *will* use the payment integration). We would submit the payment in Turnkey and it would register a successful payment, but was never uploading the ACH payment to the processor. After going back and forth in circles for weeks the tech help eventually said that processing payments manually just isn't supported (and used a graphic showing that manual card payments weren't supported -- not what I was trying to do). Frustrating but not a deal breaker. Review collected by and hosted on G2.com.

With no financlial background to aid in complex calculations for a short term loan business, this software makes you an expert at the click of a button. From origination, underwriting, servicing and collection. It also reduces staff costs and unecessary human error. Review collected by and hosted on G2.com.

The translation to Portuguese could use some improvement. This has already been discussed with the vendor and we are working on it. Review collected by and hosted on G2.com.

Easy and quick deployment of the basic package. The fact that TurnkeyLender integrates origination to collection and offers a robust risk assessment tool are also strengths of the tool. Review collected by and hosted on G2.com.

Some integrations have taken time. Additionally, flexibility in report production would be a great advantage. Review collected by and hosted on G2.com.

- Online applications eliminated about 400 hours of data entry on paper forms

- Much simpler than the legacy software. Things that took 100 steps previously are now done in 10.

- Automated notifications

- The Turnkey team has been very responsive configuring the solution to our needs

- Plays nice with other software - we are able to connect it to our Business Intelligence software, and will be integrating with our CRM Review collected by and hosted on G2.com.

- Reporting is basic, but we always intended to connect it to a business intelligence software, so doesn't impact us

- Limited task management. You can't assign tasks to specific team members, for example.

- CRM functionality is limited as well, but again, we are going to connect it to our CRM. Review collected by and hosted on G2.com.

It is easy to utilize and extremely simple to pursue the screen prompts. For our situation, we are putting forth financial specialists the possibilty to put resources into shopper credits in Africa. The framework parts the clients into 3 client classes and does not mistake every client for huge amounts of usefulness which at last befuddles them and does not really include much . We needed a basic and straight forward framework and that is the thing that we got particularly since our necessities were somewhat fluffy in any case. So not giving you an excessive amount of too soon made our activity much simpler. Review collected by and hosted on G2.com.

it's a great program, Honestly, I can't think of much I don't like about Turnkey Lender.

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It is very simple to use and very easy to follow the screen prompts. In our case, we are offering investors the possibilty to invest in consumer loans in Africa. The system splits the users into 3 user categories and does not confuse each user with tons of functionality which in the end confuses them and does not necessarily add much . We wanted a simple and straight forward system and that is what we got especially since our requirements were slightly fuzzy to begin with. So not giving you too much too early made our job a lot easier. Review collected by and hosted on G2.com.

The software does not have a lot of reporting functionality or at least does not come with it as a menu item but must be paid for additionally.

That was our only issue which we will address with asking for that as an extra. However given the overall cost effectiveness of the product, this is more than compensated. Review collected by and hosted on G2.com.