Textmagic Pros and Cons

I appreciate that I can have a text number to contact my clients through the computer that keeps a thread of the chat like a cell phone would. Review collected by and hosted on G2.com.

I would love if I could choose which number I am sending through so my clients could call the text number and reach me through my teams number. I also don't like that a longer text costs more - it feels a bit like early cell phones and we've grown past that. Review collected by and hosted on G2.com.

Use it daily

Texting heaps of people in a short amount of time, 2 way comms. Ease of Use, Number of Features. Review collected by and hosted on G2.com.

Can be cumbersum in changing things, setting up groups ect Review collected by and hosted on G2.com.

It was simple to setup. Their support is helpful and easy to use. Our customers love being able to text our main company landline. I integrates with Zapier. So, we can send our customers automated text messages. Review collected by and hosted on G2.com.

I am unable to connect new landline phone numbers. However, that may be more of a regulatory issue than an issue with Text Magic. Review collected by and hosted on G2.com.

Simple, swift, reliable, good value value Review collected by and hosted on G2.com.

Nothing to advise, Nothing to advise, Nothing to advise Review collected by and hosted on G2.com.

Easy of use

Features

Uploading bulk numbers Review collected by and hosted on G2.com.

Nothing really, can't complain, it's well thought out Review collected by and hosted on G2.com.

I love that I can use my landline number and get the texts messages on my PC, get email notifications of the texts, and even use the TextMagic app so I can receive work texts on my personal phone that uses a different phone number. I've been quickly assisted by a knowledagle person when I've called cutstomer support. Price, integrations, implementaion have all been great and easy! I use it every day. Review collected by and hosted on G2.com.

The app on my phone works great and I use my web browser to use TextMagic on my PC. But the "desktop app" started having loading problems so I stopped using it and that is why I do it from the web browser instead. Review collected by and hosted on G2.com.

Cost and ease of use and ease of implementation Review collected by and hosted on G2.com.

Customer service based overseas so responces can be challenging Review collected by and hosted on G2.com.

Using my landline number and not a mobile number. I had an Employee that used her cell to text pictures to Customers, they would call her cell for company business. When she left she quit answering texts and calls or directed Customers somewhere else! Now I spend $20 to $30 per month and use my landline number. Cheaper than a dedicated cell plus texts can be read on any computer! Review collected by and hosted on G2.com.

Nothing that I have found! It works great! Review collected by and hosted on G2.com.

Like I said, used to be a good company. The web interface was strong, the mobile app lacked basic features like tags though. Review collected by and hosted on G2.com.

Customer service is terrible, we haven't been able to use our numbers for over a year and they won't fix whatever is broken. Review collected by and hosted on G2.com.

There is very little that I like about Textmagic at this point. That it works most of the time is about the best I can say. Review collected by and hosted on G2.com.

Customer support is rude.

1. Chats pop in as "read" causing them to be missed.

2. Reports of chats not received consistently.

3. Rate increase was drastic. Now one of the more expensive providers. And the messaging to clients about the rate increase was very poorly done. Review collected by and hosted on G2.com.