Text Request Reviews & Product Details

Here are a few new things a like about Text Request -

- Able to send standalone images/PDF's

- New desktop app + browser extension makes it easier to access & is convenient.

- Also we can assign roles per account user

- Easy to sync with CRM's & quickbooks Review collected by and hosted on G2.com.

I think text request can improve with some points mentioned below -

- Pricing is not clearly listed on the website for all plans.

- mass messaging can feel limited with carrier restrictions. Review collected by and hosted on G2.com.

There have been several Quality-Of-Life updates since my last response. The interface is operating much better than before. Quicker response times, and ease of use have helped improve Text Request to a much better program. Review collected by and hosted on G2.com.

My earlier remarks have been taken into consideration and seem to have been implemented. Occasionally, we will have texts that don't get received into the program which is not ideal, but those seem few and far between. Review collected by and hosted on G2.com.

The best thing about this software is that it makes easier for a business to contact the consumers and the job is done very quickly and efficiently with no waste of time. Review collected by and hosted on G2.com.

There is nothing that I don't like about this software, I love the way this software works, because it is so easy and handy like any person who doesn't know how to use a computer will also be able to use this. Review collected by and hosted on G2.com.

A Game-Changer for Customer Engagement – Intuitive, Beautiful, and Impactful". it has streamlined my communication, improved responsiveness, and elevated the overall customer experience. Review collected by and hosted on G2.com.

I would suggest exploring integrations or partnerships with other popular software platforms. If this tool could seamlessly merge with other systems businesses already use, it would become an even bigger game-changer. Review collected by and hosted on G2.com.

I like how clear it is as the interfacing is very easy to navigate and I don't ever get lost trying to find information. I like that we are able to send texts that are bigger than 160 characters and that it is able to group them together. I like the function of the templates! Review collected by and hosted on G2.com.

I dislike that when I am creating a new text thread and I need to copy and paste something, the system will glitch and close out that tab. I am able to re-open it and my text is still there, however for some reason the contact was removed from it.

I dislike that the colors are so bland, slightly depressing. I wish that the white and gray had a little bit of warmth to the colors. It can still be an off-white color but just bring in warmth. Same thing with the gray.

I dislike that when I re-open the application it always goes to the grid view, I wish I could make the combined view open automatically every time I open text request. I also wish that in the sort and filter it was automatically sorted by newest first.

Also, I really hate that if I ever resolve a conversation, if that person texts again it will not automatically make the conversation unresolved. I have to manually go in and uncheck it to make it unresolved. Which creates problems if it automatically puts the sort filter as show at the top all unresolved messages. I have accidentally missed many messages due to this feature. Review collected by and hosted on G2.com.

Text Request has been easy to maneuver and learn. The tech staff has been great to meet with us via zoom and train as needed. The help tools are also great. There is so much marketing potential offered as well with Keyword searches and Customer Tags. It has been a great start to do business with this company. Our transition has been seamless. Thank you, Text Request and staff, for your continued support and service. After longer use, I still agree that it is a great service. Review collected by and hosted on G2.com.

I don't dislike anything. Everything is great! Review collected by and hosted on G2.com.

I love hearing from patients without having to pick up the phone Review collected by and hosted on G2.com.

Sometimes is confusing on desktop, especially with several conversations Review collected by and hosted on G2.com.

Text request is great at contacting my candidates any time of day and allows me to schedule meetings and keep them engaged. It was really easy to set up a workflow within my CRM and the support team is awesome! Review collected by and hosted on G2.com.

At this time there is nothing I dislike about Text Request. Review collected by and hosted on G2.com.

The new features seem to be rolling our regularly now which is great! Review collected by and hosted on G2.com.

After they were recently acquired it seems like things are changing and I'm not sure that is for the best yet. Review collected by and hosted on G2.com.

Excellent communication is an essential part of our customer service, and Text Request makes it simple to keep organized. Review collected by and hosted on G2.com.

Key word searching could greatly improve navigation of old conversations. Review collected by and hosted on G2.com.