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Text Request Reviews & Product Details

Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive text messages without losing voice capabilities. Our business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want. Our founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a deeply engaging text conversation platform that scales to the needs of your business. Text Request is the cost-effective solution to streamline your messaging, so you can increase retention rates and revenue.

Product Website

Seller

Text Request

Discussions

Text Request Community

Languages Supported

English

Overview by

Kenneth Burke (VP of Marketing)

Pricing

Pricing provided by Text Request.

Basic

Starting at $59.99

Per Month

View More Pricing Information

Text Request Integrations

(2)

Verified by Text Request

Text Request Media

Classic view of the Text Request Dashboard and a view of our Mobile App

This is the group messaging feature from Text Request

Text Request Demo - Showcase: Hubspot integration

Text Request Integrates with the popular CRM HubSpot, and others!

Text Request Demo - New Feature: Receptionist

Never miss a lead! Stop missing calls, and start closing sales. The ultimate answering service to drive small business success.

Text Request Demo - Payments by Text Request

Our Text to Pay feature.

Our SMS Chat Widget. Bring in more leads from your website.

Get a quick look at how Text Request can help you better connect with customers by texting through your office phone number. See more at textrequest.com.

Official Downloads

(2)

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G2 reviews are authentic and verified.

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Verified User in Insurance

Mid-Market (51-1000 emp.)

4/17/2025

"easy and direct"

4/5

What do you like best about Text Request?

EASE OF IMPLEMMENTARION, TO COMMUNICATE WITH AGENTS DIRECTLY Review collected by and hosted on G2.com.

What do you dislike about Text Request?

IT TAKES A WHILE FOR IT TO REFRESH AND SHOW THE UPDATED CONVERSATION. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you for leaving us this review. Please reach out to support@textrequest.com so they can look into the refresh rate for you.

Rob M.

Small-Business (50 or fewer emp.)

3/29/2024

"My customer service would be tougher without Text Request"

5/5

What do you like best about Text Request?

Text Request allows my business to operate 3 seperate business location lines with ease, keeping us in constant contact with our clients and prospects in a way they want to communicate. There are 4 of us that have access to using the platform for texting purposes. The platform makes it easy for us all to see what eachother has done or is doing and gives accountability control to me as the owner needing to make sure my staff is on top of customer communications. The program also easily integrates with our company's contact management system. Onboarding new staff to using the program has also been super easy. We use Text Request every single day in my business. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

There isn't much to dislike. Once in a while there is a delay on the mobile app to see messages my team might be responding to, so making the timimg of how that gets updated would only make my eperience an 11 or 12 out of 10! Review collected by and hosted on G2.com.

What problems is Text Request solving and how is that benefiting you?

Text Request solves the problem of needing to operate multiple business numbers for different locations on one login and platform. It also solves the access issues I have with other companies I've used in the past that made it difficult to track what each individual that works for me is saying and the times that they respond to our customers so I can hold them accountable to the work I'm paying them to do. The benefits are obvious to me, smoother customer service and oversight on these communications helps me elevate our customer service. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you so much for this awesome review. So happy that we are providing your three locations with business texting.

Sabrina P.

Customer Service Representative

Small-Business (50 or fewer emp.)

2/9/2024

"Very easy, user friendly, and creative to use for businesses. friendly customer service"

5/5

What do you like best about Text Request?

that i can make pre prompts so i dont have to type the same thing over and over again Review collected by and hosted on G2.com.

What do you dislike about Text Request?

that i can't delete some old spam messages Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Sabrina, thank you so much for this review.

Katrina M.

Recruiter

Enterprise (> 1000 emp.)

11/29/2024

"Text Request is the BEST"

5/5

What do you like best about Text Request?

Text Request is super easy to use and navigate. They make it easy to format to your liking and have lots of great additions that help keep you organized. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Sometimes the servers can be spotty but its usually fixed quickly Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Katrina, thank you for leaving us this review.

Janae G.

Director of Operations

Mid-Market (51-1000 emp.)

3/21/2024

"Easy Peasy Lemon Squeezy"

5/5

What do you like best about Text Request?

Text request is the easiest platform to manage multiple texting users all in one place. We were able to set up over 40 of our team members to be able to text and call clients from the same number with daily use. Even with the high volume communication, the platform was still extremely affordable without any hidden fees or suprises. The platform has built in training so the headache of onboarding and training was as painless as could be. The customer support is extremely responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

This is super nitpicky but it's kind of annoying how the conversations default to the unresolved messages and not to newest first, but there's an option to change that so it's easy to toggle between the two. I just wish I could save it as newest for the default. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Janae, thank you for this awesomely detailed review. You'll be happy to learn that you can actually save your filter as the default, in you profile and preferences. https://help.textrequest.com/profile-preferences Please let us know if you have any questions.

See how Text Request improved

JOCELYN P.

Small-Business (50 or fewer emp.)

12/8/2023

"Great/ user friendly"

5/5

What do you like best about Text Request?

My favorite feature of Text Request is the ability to send my clients their documents VIA text. A lot of my clients requested this as it was more convenient and some of my client did not even have an email! Now Im able to attach files and send instantly.

Another great feature I appriciate is group messages statistics. After sending a group message, it keeps a history and shows you if any recipiants- opted out of recieving text, did not get the message or even shows you how many people responded!

I also love that I can insert templates right in the conversation and dont have to worry about copy and pasting from another page. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

A big responsibility I have is to send large groups text messages, while text request does let me schedule group messages, it does not let me edit them after. So if I mess up the message/time/ need to add someone, I cant edit and I have to make an entire new one. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Jocelyn, thank you so much for your review. Happy to hear that you are enjoying our group chat feature. Glad that Text Request is helping you communicate and manage your responsibilities.

Jerilyn L.

Small-Business (50 or fewer emp.)

3/19/2024

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great Texting service!"

5/5

What do you like best about Text Request?

Text Request has been very helpful in connecting to our students and prospective students as well as clients. We can set up texts to go out to a whole group of students or just one. We can download the chat if we need to as well. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

We are still learning it, but I feel like the downside is the character # per text is low, but I do not know what the industry standard is for that so it may be within that. Review collected by and hosted on G2.com.

What problems is Text Request solving and how is that benefiting you?

We find that many people do not answer their phone when you call them. Students included. So being able to text a student an update or a quick question is very helpful. They respond quicker to a text instead of waiting for a call back. We also can answer questions for students after hours if the need arises and let them know of unexpected closures, etc. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Thank you so much for leaving us a review, Jerilyn. We love your use case too.

Johana C.

Branch Manager

Mid-Market (51-1000 emp.)

11/26/2024

"Great Experience"

5/5

What do you like best about Text Request?

How fast and efficient is. Everything its perfect. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Everything its helful. No bad side of txt request. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Johana, thank you for leaving us a review.

Grant W.

IT Trainer

Mid-Market (51-1000 emp.)

6/14/2024

"Works as intended"

4/5

What do you like best about Text Request?

I like how easy it is to implement and begin using the app, the ease of onboarding new users, and how easy it was to integrate into our existing workflows. We also appreciate its price, and how much time it saves myself and my peers. The programs in my organization use the application on a daily to weekly basis. We use it to offer support to our clients. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I wish best practices for using the various tagging features were more easily understood. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Grant, thank you for leaving us a review. Glad to know that you are reaching all of your correct clients.

Anthony W.

CSR

Mid-Market (51-1000 emp.)

12/2/2024

"Efficient"

3.5/5

What do you like best about Text Request?

Quickness and efficiency. Able to add photos Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Home screen is a bit disorganized and jumbled. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

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Anthony, thank you for leaving us a review. Please reach out to success@textrequeset.com and they can help you with the disorganization.

Questions about Text Request? Ask real users or explore answers from the community

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Timothy Nguyen

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Last activity about 4 years ago

What benefits have you had with Text Request?

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Last activity about 3 years ago

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Pricing Options

Pricing provided by Text Request.

Basic

Starting at $59.99

Per Month

Starter

Starting at $145.00

Per Month

Corporate

Starting at $295.00

Per Month

Enterprise

Starting at $575.00

Per Month

View More Pricing Information

G2 Deals

Exclusive savings on Text Request through G2 Deals

Text Request is the business texting platform built to ignite customer engagement. Exclusive to G2 users! Receive 20% off the first 3 months on ANY plan! Head over to: https://www.textrequest.com/pricing

How to claim this offer

1. Navigate to the landing page and select your Text Request plan 2. Continue through the checkout process 3. Enter code "G2Deal" in the Referral Code at payment to claim 20% off the first 3 months on ANY plan!

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