All support tickets and chat can be put together in one place. We also have the voicemail from our in-bound line send emails directly to the support email, so voicemail transcriptions are there as well. We have options for automation, we can build out contact cards, and I can view the volume of work and the ratings of individual team members easily. Review collected by and hosted on G2.com.
-There is an 'All Tickets' area where you can do bulk edits, but you can't search/filter from there so if you want to bulk edit specific types of tickets you can't unless you scroll through and manually select them. You can also only bulk edit 50 records at a time, so when we had an issue which generated thousands of invalid tickets, I could not automatically close all of them at once, I had to do it in batches of 50. There is also not a check box to 'Select All' or select a page, so each of the 50 had to be clicked individually. That is an egregious example, but the need for these functions exists every day on a smaller scale.
-The automation that can be built in based on triggers will only work on tickets that meet the criteria after the trigger is - built - there is no way to evaluate all existing tickets when it is created, so in the example above I was able to create automation to handle the issue in the future, but I still had to manually edit all of the existing tickets.
-Conversely to the 'All Tickets' not letting you search/filter, the search/filter area lets you do that but you can't bulk edit tickets from there
-Search often brings up items which specifically do not meet the filters (for example, search for text, filter on Status = New, it will often pull in closed tickets) Review collected by and hosted on G2.com.
Video Reviews
An easy to use way to increase organization internally and externally
All-encompassing, robust, helpful customer service application
879 out of 880 Total Reviews for TeamSupport
Overall Review Sentiment for TeamSupport
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I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting I like that it’s a very friendly software and that’s very easily programmable and the things that we don’t know we have extremely fast service contacting our team support and they are very quick to respond and have given us great service! Review collected by and hosted on G2.com.
We are still in the learning curve so we are still figuring out how to finish programming everything so that everything can run smoothly but honestly, we don’t dislike this. It’s just the only downside we have found because everything has really been a great experience. Review collected by and hosted on G2.com.
Overall, it has been a solid tool, especially when it comes to email integration. Sending emails into the system and receiving responses based on specific criteria works really well, making communication seamless. Review collected by and hosted on G2.com.
- The UI feels outdated and could use a refresh for better usability.
- There's a minor but annoying login bug—I have to click the login button twice to get in.
- Some basic filtering options are missing, like filtering all my tickets that are on hold.
- The quick search in the top bar doesn’t work well, though the dedicated "Search" section performs much better. Review collected by and hosted on G2.com.
The product itself is very customizable and the team is always receptive to helping us with needed. The Video Capture in tickets is a game changer for us as well as the Knowledge Base and Reporting. Review collected by and hosted on G2.com.
There are a few items that are not that intuitive and what you think should be one click takes many more. Review collected by and hosted on G2.com.
TeamSupport is a Modern take on ticketing system with some great integrations for many business needs.
They keep expanding the product and making it better.
It was easy to setup and get running with a simple import from our old system. Review collected by and hosted on G2.com.
Could use some more integrations but still has plenty. Review collected by and hosted on G2.com.
The onboarding of the product was easy to use and my team always has great customer support. Review collected by and hosted on G2.com.
I cannot think of any negatives about the product that I have encountered at this time. Review collected by and hosted on G2.com.
It's very fast in terms of the speed and response time. Review collected by and hosted on G2.com.
There is no way to collapse the email communication,
hence being user there are below challenges
1.we have to scroll down the page, it become incovenient
2. since it is big email thread, sometime loose a track.
3. it takes lot of time to go through complete email thread. Review collected by and hosted on G2.com.
Team support helps to make tickets reports, Collab with members, team work and best customer service Review collected by and hosted on G2.com.
Nothing, it works super fine. No complains Review collected by and hosted on G2.com.
I love the ability to track my clients customer distress index and know which clients may need some more attention. Previously we managed our tickets via email and we had not way to measure their happiness. The feature to create custom reports is great to slice and dice all sorts of data. The Knowledge Base allows us to have the users of our product to review articles and provide them with tools for self help. Review collected by and hosted on G2.com.
We have very few items that we dislike. We would like to see more flexibility in creating reports so we can measure different items of interest. Currently reporting is limited in what we can create. We would like to see more flexibility in On line Chats for specific clients or products. Review collected by and hosted on G2.com.
the different view of records (Tickets and their status) and the ease with which the tickets can be sorted and found on TS. Review collected by and hosted on G2.com.
That report creation process if little complex Review collected by and hosted on G2.com.
Team support has a user-friendly layout. Captures everything we need all in a easy layout. Easy to customize on what your company needs are . Allows you to transition one ticket type to another with ease. Review collected by and hosted on G2.com.
There isn't anything I would change personally Review collected by and hosted on G2.com.
