Tax.com™ Unclaimed Property Solutions Pricing Overview

My favorite aspect about Ryan is the customer support team. Any time we have an issue and I reach out, they respond within the hour and they are always super helpful. They will ask questions and meet with me until they are able to find a solution to my question/issue. In addition to that, I have worked with a couple non-support related individuals and they are also always super helpful and responsive. Also, going from Tracker Classic to Tracker Pro was really eye opening and shows how great the Ryan team is. Tracker Pro was a huge improvement versus Tracker Classic. Tracker Pro is much easier to use and it wasn't much of a learning curve to go from Classic to Pro in my opinion. This is an application I use almost everyday and I have trained multiple people to use it, and it is usually a pretty quick and easy process, which is not the case with many other applications I use. Review collected by and hosted on G2.com.

A couple issues I have had in the past with Ryan are cost related. Firstly being Ryan mail. We were very excited when we saw that solution advertised, but once seeing the cost we realized it was extremely unaffordable. I don't remember the exact cost, but I do recall it being upwards of $2 for each piece of mail which in my opinion, was not worth it.

Additionally, I do have a couple complaints about Tracker Pro itself. Currently, the format of one of our .txt files is incompatable with Tracker Pro, forcing us to do the upload into Tracker Classic and then export it to get into Tracker Pro. The Ryan team has been super helpful in getting us a solution to this issue, however, to me it seems as though this feature of Tracker Pro has regressed compared to Tracker Classic. It doesn't make much sense to me when something that worked fine in Classic no longer works in Pro. However, all in all my complaints are very minor compared to the postive experiences I've had with Ryan. Review collected by and hosted on G2.com.