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12 Talkspace Reviews
Love the accessibility. Being an introvert it is nice to know I can utilize the text feature if I am not feeling up to a face to face session Review collected by and hosted on G2.com.
The cost - while I feel it's worthwhile it was def not sustainable for me Review collected by and hosted on G2.com.
I liked the convenience of being able to meet with a therapist virtually as there are limited option for mental health care in my area. Also having the option to choose from a wide variety of providers made me feel more autonmous with my decesion to seek mental health care in the first place. Review collected by and hosted on G2.com.
Some of the therapists on Talkspace don't seem to be as knowledgeable about the specialties they claim to be on their bios. There is also often a lack of communication or forgetfullness from their part when they advise they will send me resources for coping or relaxation techniques after the meeting but don't, so then I have to remind them. I don't this it's the responsability of the patient/client to have to remind their provider. Review collected by and hosted on G2.com.
The developer has created an option where scheduling is done, and this ensure there is proper time management. Besides, the development of reliable reminders is also something that brings ease of use and reliability. The availability of online chat is also a merit that streamlines the customer support. Review collected by and hosted on G2.com.
The platform is ideal, with friendly conversations, which makes every discussion straightforward. The developer has initiated options that are online and easy to adopt. Review collected by and hosted on G2.com.
Talkspace was easy to use and naviage. The user friendly platform allowed me to schedule appointments, find resources, and connect with various therapists. Review collected by and hosted on G2.com.
I didn't feel like I benefitted from my time speaking with the therapist assigned to me. I met with two different therapists, but overall, they didn't offer me much benefit. Review collected by and hosted on G2.com.
Talkspace is quick to navigate and intuitive, it is easy to schedule and message. The video and chat portions seem to work really well, and Talkspace provides notifications when you have new messages or upcoming appointments. Ease of use is nice. Review collected by and hosted on G2.com.
Their therapists seem to be pretty well booked, which can make it hard to find suitable times for appointments. The format of quick, back-to-back, short sessions makes it really hard to feel like it is an immersive, deep experience like traditional therapy where there is a more extensive intake process asking about your past and childhood and family of origin, etc. The sessions felt a little more hollow than I would have liked. Review collected by and hosted on G2.com.
What I like best about Talkspace was the To speak with someone remotely rather than face-to-face. Being paired with a counselor was quick and easy and if you are not satisfied with your current counselor, you can change to a new one. You can also write the counselor you are speaking with on the app. In addition, the app allows you to communicate with your counselor through text, giving you the opportunity to maintain conversation with your counselor throughout the week. The app provides check-in's with every client where questions about your progress toward your goals are asked. The counselor is able to use this information to guide their individual treatment plans. Review collected by and hosted on G2.com.
One thing I did not like about Talkspace, is that it provided opportunities for interruptions when counselors worked from their homes to provide treatment. One of the counselors I spoke to sometimes stops speaking to me to speak to family members. I was afraid that someone was able to hear my information which is supposed to be confidential. As a result I asked for another counselor. The second counselor I received was better, However, I did not feel as though I was making much progress since the counselor continue to ask surface level questions. Review collected by and hosted on G2.com.
I love the ability to try out new therapists. Review collected by and hosted on G2.com.
The UI is restrictive, and it can take some work to figure out how to achieve certain outcomes. Changing a therapist, for example, takes a good amount of effort. Review collected by and hosted on G2.com.
I like how i do not have to wait a week and remember everything that happened to me to tell my therapist i can tell them right there and then. It is basically like having the ability to text your therapist and have support 24/7. Review collected by and hosted on G2.com.
I don't like that I can only have facetime appointments like 4 times a month but I am not sure if that is based off the plan my company chose or if that is because of Talkspace. Review collected by and hosted on G2.com.
I liked that I was able to message my therapist when I wanted rather than being locked into a time (unless I wanted to). Texting was an easy way for me to get my emotions out and I felt that it was very approachable. Review collected by and hosted on G2.com.
I think the response time could be better for the therapists. I also went through a big process trying to find someone that matched the criteria. Review collected by and hosted on G2.com.
