Video Reviews
perfect to drive and manage sales call center
2,409 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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The fact that you are able to aux quickly without any hassles and it does not automatically answer calls for you. It is also simple, straight forward and very easy to navigate. Review collected by and hosted on G2.com.
It sometimes does freeze and that prevents you from auxing on time and it also sometimes drops calls whilst you still speaking. Review collected by and hosted on G2.com.
Talkdesk is very efficient, it does not only record the calls made but it keeps that record and with a few steps you can access those calls. I like Talkdesk because it is forever evolving. Review collected by and hosted on G2.com.
Talkdesk notification are silent, it would be helpful if the notification had sound as it would work better as an alert. Review collected by and hosted on G2.com.
I love the fact that it is user-friendly,I am able to change the statuses for my next activity whilst on a call. Review collected by and hosted on G2.com.
Sometimes it does not ring when a call comes in. You are not able to have a conference call with other agents and the seller. Review collected by and hosted on G2.com.
Talkdesk is a powerful tool that we use daily to organize our call centre and support seven different languages. With Talkdesk, you can build flows for different scenarios and upload IVR messages without needing to know how to code. This makes it easy to create different scenarios and activate them when needed, such as during peak times.
We also appreciate the wide range of statistics that Talkdesk provides. Being able to see real-time statistics helps us manage our workflow and allows agents to exercise self-control.
If anything is unclear or if we need any assistance, Talkdesk support is always available and ready to help. We are always pleasantly surprised by how quickly their customer support team responds. Review collected by and hosted on G2.com.
Sometimes, it can be difficult to understand the origin of specific statistical metrics without the ability to customize metrics. Review collected by and hosted on G2.com.
Talkdesk makes it easy to utilize the resources provided to us through Copilot. The transcript of our calls and visual voicemail help me a lot. Review collected by and hosted on G2.com.
I only wish we could customize our sounds, like ringtone and end of call. Review collected by and hosted on G2.com.
Talkdesk is very useful with the many features, is very easy to use and quick to get used to using. Review collected by and hosted on G2.com.
Some crashes and features such as exchange tokens not working. Review collected by and hosted on G2.com.
easy to navigate and very helpful when it comesto getting my montly scores. ease to use and very helpful when it come to intarecate with the sellers . Review collected by and hosted on G2.com.
you need to restart talkdesk every now and then. waht i alos disklike about the talkdesk it when i cant hear the seller Review collected by and hosted on G2.com.
Talkdesk is communication effective meaning it allows communication between two parties, for example between QA and an agent. You can receive scores which results in it being user-friendly. Review collected by and hosted on G2.com.
The downside of Talkdesk will be the network problems sometimes. The audio can be bad sometimes, leading to you not hearing the other person. It will drop calls sometimes. Review collected by and hosted on G2.com.
Everyone that works for the company is incredible. They come to solve your business problems not sell you something. They are hands on from the top down. The tool is quick to implement and easy to scale. We use it across all lines of our business and love it. Easy to integrate. Review collected by and hosted on G2.com.
I haven't experienced any problems with the tool. Review collected by and hosted on G2.com.
