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perfect to drive and manage sales call center
2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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TD Contact centre is intuitive with an admin friendly UI. Agent administration is straight forward. The migration from Callbar to the CX app was straight forward. Tech support response times are very good. They are also very helpful. As good as HPE Nimble, .... nearly :) Review collected by and hosted on G2.com.
Zoom integration or having a native remote tool/session function that seamlessly integrates with the CX App agent status Review collected by and hosted on G2.com.
I liked the calling features and it is very easy to use. The same has been experienced by my co-like and they also love it too. The call and sound quality are excellent. Call recording makes the software to the next level. Review collected by and hosted on G2.com.
Nothing as such as of now, I liked all the fatures. Review collected by and hosted on G2.com.
Hassle free connectivity and the number of timezones available to connect with the customer.
Also whenever there is some issue with talk desk, the tech team is quick to resolve it and make sure that it does not happen again Review collected by and hosted on G2.com.
The website where we need to listen to the calls. It is not that organised and is very difficult to find call recordings of the earlier calls made. So this is one thing which needs to worked upon Review collected by and hosted on G2.com.
- I like the fact the app is user friendly
- I like the app has a web interface and also a xxxxx
- I like the options of having multiple statues that are marked with distinctive colors
- I like the fact that it has the option to save contacts , numbers, names. Review collected by and hosted on G2.com.
- I would like to have the option of adding contacts more detalied as email address, locations , client referance
- Review collected by and hosted on G2.com.
Easy to use dashboards and reports that are customizable. IVR configuration and studio flows allow for priority assignment. Account managers assist during Zom calls to support business requirements. Review collected by and hosted on G2.com.
Present more options when the customer is in IVR--In addition to callback option and chat---also offer text back option. It's been very difficult to quickly obtain a quick response for time-sensitive operational issues thru TD support. There should be a " hierarchy" to code these issues so priority issues can be addressed n a timely basis--a call center is fast moving with many parts and they are interconnected. Thus - in the spirit of partnership and supporting std. business requirements- perhaps the support enter can be redesigned based on different functions to assist operational issues such as agent downtime// calls not routing- Waiting for an RCA for 4 hours is a difficult thing. There can be some assistance in stages for companies to service their customers. Review collected by and hosted on G2.com.
Working with Talkdesk team members to continually grow the product is the best thing about Talkdesk. They truly listen to their customer's wants, needs, and questions. They will often schedule meetings with product teams, IT, or CSMs to have in-depth conversations. Review collected by and hosted on G2.com.
IT can often take time to provide detailed updates/resolutions to outstanding tickets. We are aware this is being worked on and are patiently awaiting for this aspect to be improved. Review collected by and hosted on G2.com.
reporting, recording, and live visibility from the dashboards are all very helpful from a team lead perspective. I can get real time insight into company best practices. Review collected by and hosted on G2.com.
There are an alarming number of technical issues our company has adopted sending issues directly to our POC at TD now because it was consuming a lot of our internal time summarizing the problems weekly. Review collected by and hosted on G2.com.
Talkdesk's visual interactive voice response (IVR) system is easy to configure for basic flows. It is simple to buy numbers anywhere in the world. Reporting is available live and historically. Review collected by and hosted on G2.com.
Talkdesk is configurable to an extent, but if your business requires separate IVRs for each number, it can be difficult to scale. We have had issues with uptime and data out through their API. Review collected by and hosted on G2.com.
