Talkdesk Reviews & Product Details - Page 45

The interface is pretty simple no big science behind a phone call , once you get the basic, speed dialing is the ease thing to do from there , I like having the visual of whats happing in the call , time , rec , what default line , etc Review collected by and hosted on G2.com.

I don'tike the bug where as im dialing if a call comes in that second , it might even just show the default interface or a dialing number screen with no timer no buttons no nothing , and the ringging sound in both cases , dont kjnow if im wating on an incoming call , dialing a number , or just whatever , but i have to hard restart talk desk to get back on track Review collected by and hosted on G2.com.

Organized and user-friendly. Easy access to recordings so when it is your turn to evaluate calls you will be able to find them with no problem. One thing I do like is the design, the colors and the organization. Whenever I started working with the platform and was receiving training about it, it was really easy for me to be able to understand exactly how to work it. I also like a lot the fact that it allows us as quality assurance to have easy access to previous reports and calls, so when we have calibrations and meetings we can just go back, access and play the calls. Review collected by and hosted on G2.com.

After some minutes of no use, you have to reload the page to be able to access calls again. The first time this happens is a bit confusing but once you remember you will know you just have to open the link again. It would honestly be better if this did not happen since it kind of puts a little rock on the way whenever you come back from a break or a meeting and you have not been using it. It is no big deal since you just have to open the link again and it will work perfectly it just takes seconds to do it but I would appreciate not having to do it. Review collected by and hosted on G2.com.

I have been using Talkdesk for international calls and found no bugs. I am delighted with the services provided by Talkdesk. I will recommend the services to Friend or colleague. Review collected by and hosted on G2.com.

I did not find any bugs so there is no such thing which I dislike about Talkdesk. However, one thing if we can change is evolve as per the updates that are being received in the market for the products and services. Review collected by and hosted on G2.com.

Talkdesk is a very easy and intuitive product to figure out, both on the front and back end. If you come across any issues, their support team is always quick and thorough with their responses Review collected by and hosted on G2.com.

When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating Review collected by and hosted on G2.com.

Talkdesk is very user-friendly and has a beautiful interface, and it is effortless to connect with prospects. All calls get connected in one go, and you get connections very quickly Review collected by and hosted on G2.com.

Calls automatically gets disconnected sometimes, and they may need to fix that bug. Team should provide more frequent updates so that we don't face much issues. Review collected by and hosted on G2.com.

Its a great tool to make and receive calls, very reliable,it always runs the way it should, all the updates are smoothly done, have never had an issue with this app Review collected by and hosted on G2.com.

Sometimes when you bring a number from chome to call, using the callbar extention, it adds numbers that are not included on the phone number, like a number 20 in the middle of the phone number Review collected by and hosted on G2.com.

I use the Talkdesk app for calling our customers. I have never experienced any error or fault in application while connecting with our customers. so very satisfied with the services. Review collected by and hosted on G2.com.

There is nothing there is to dislike Talkdesk application. I am pretty much satisfied with all the services that I am using so no complaints or dislikes with this application. Review collected by and hosted on G2.com.

The VOIP aspect including the ability to make calls through the computer. The reporting within the main website and the ability to create custom reporting is good. Review collected by and hosted on G2.com.

The inconsistency of connectivity. The ability to gain help from Talkdesk reps regarding Salesforce integration, particularly around what's available and best practices. Review collected by and hosted on G2.com.

Most helpful is that you receive calls in time and as a team leader you can monitor them live. One of the best thing is that it has extension in chrome and you can make outbound calls with just one click. Review collected by and hosted on G2.com.

This platform is good. There is some bugs, which almost every platform has but they are working to make it better, so I think you should proceed to report a problem and wait a bit. Review collected by and hosted on G2.com.

Guardian - I enjoy quickly checking to verify my Team is at work and came on time.

I enjoy Talkdesk community - the insight and information shared is beneficial. Review collected by and hosted on G2.com.

Shows missed calls when the Agents had not received any calls at the start of their shifts.

Abruptly disconnects calls.

Not being able to download calls from Feedback report.

Not being able to search phone numbers and find downloadable reports via Contacts - I have to log into the old Talkdesk version to be able to download audio. Review collected by and hosted on G2.com.