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2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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1- Easy to use
2- User friendly
3- Easy to pull data
4- One place solution for outbound and inbound calls
5- Number assignment is good
6 - User creation is hassle-free Review collected by and hosted on G2.com.
There is no such major disadvantage.
The only issue is the server takes time to load.
Other than this I do not see any disadvantage. Review collected by and hosted on G2.com.
I like the customizable dashboard, so you can see what is most important or valuable to you. Color coding statuses make it easier to review at a glance. I like that you can customize the statuses as well. For recorded calls, we really like that you can speed it up or slow it down; very useful for long calls. Review collected by and hosted on G2.com.
When you monitor a call, once you stop monitoring, it will kick you back into a random status, so you have to be on the lookout for that. Talkdesk will either change you to another status or will not recognize the status change you just made. You have to restart or refresh it a few times a day for it to work properly.
Sometimes, talkdesk will go blank; you have to refresh it or go in and out of edit mode for it to go back to normal.
In order to pull up a report you have to go to the 'old talkdesk', but it won't work until after a few tries. Review collected by and hosted on G2.com.
The call quality and uptime has been rather good compared to some other solutions available in this same space, the app itself is also lightweight, not causing any sort of performance issues on our devices. Review collected by and hosted on G2.com.
The Talkdesk Studio flow section could use some QOL improvements, as it is currently quite a chore to navigate through your flow, especially when the flow becomes rather large and unruly. Review collected by and hosted on G2.com.
I most appreciate Talkdesk's Caller ID, call history (which logs both incoming and outgoing calls), call length (which may be used to establish an average handling time), and online user count (and status). The ability to assess the current level of service and alter the schedule accordingly is fantastic. Furthermore, I like that I can examine caller IDs for incoming calls. Review collected by and hosted on G2.com.
I dislike that you are automatically signed in as soon as you launch Talkdesk. If a call is queued, it will be routed to you, regardless of whether you are prepared for it or simply reviewing your team's availability settings. Review collected by and hosted on G2.com.
Talkdesk app is very useful for calling the customers. One of the good option is that Talkdesk is available to be used on the phone and connectivity with the Talkdesk server is awesome as we receive the call within seconds once the call request is raised. Review collected by and hosted on G2.com.
I have not come across anything that can be disliked about this Software. It should have that re-dial option so that we can re-dial instead of typing the number all again. Review collected by and hosted on G2.com.
The best thing about Talkdesk is seeing the big picture regarding reporting. We have accurate call volume data for all lines, which helps us determine who on the team is occupied and who could benefit from additional assistance. The recordings are also beneficial because we can identify when a customer isn't providing us with the whole story or is unclear, so we can then clarify the situation. Hence, there is a common understanding moving forward. Review collected by and hosted on G2.com.
I wouldn't say I like the reporting section of Talkdesk. It is difficult to understand and use, with steep learning curves and odd restrictions (such as the inability to filter real-time information on dashboards and the limitation of edit mode filters to ring groups rather than individual agents). I think Talkdesk would be an ideal telephone service if these problems could be resolved or improved. Review collected by and hosted on G2.com.
Excellent project management helped us to take this implementation at our own pace. The product itself is very user-friendly and easy for administrators. We have really liked the initial sales approach and regular follow-ups with very precise requirements gathering sessions compared to other vendors we scouted (Five9 and 3CX) Review collected by and hosted on G2.com.
The only thing that we didn't like was not having any flexibility in changing our billing cycle after the terms and conditions were initially approved. So, we would like Talkdesk to give customers a bit of flexibility in changing their billing cycles when really needed. Review collected by and hosted on G2.com.
Seamless connectivity helps to record the calls. Connects the call without any interruption. The software is very easy to use and user-friendly. I would definitely recommend it to my friends and colleagues. Review collected by and hosted on G2.com.
Would appreciate it if it give an opinion of dark mode. Rest every us is perfect for me. Keep it up. Thank you. Review collected by and hosted on G2.com.
Talkdesk's Studio is my favorite feature because it allows me to create sophisticated automated phone flows without knowing how to code. I love taking information from incoming calls and converting it into variables that can be used in automatic Salesforce features. This makes it easy for me to track call data and use it to improve my sales process. Review collected by and hosted on G2.com.
What I dislike about Talkdesk is that occasionally it loses its connection with Salesforce, resulting in inaccurate call and message logs. Despite how infrequently this error occurs, it has happened sometimes, and each occurrence has been highly frustrating. Review collected by and hosted on G2.com.
