Talkdesk Reviews & Product Details - Page 43

The best thing about Talkdesk is that it does not require any particular technology or software and can be used by managers and staff with minimal extra effort. It is also a very sophisticated system for managing customer care requests. Another great thing about Talkdesk is that it uses AWS to host the service, so you can be confident that the underlying infrastructure is secure. We have not encountered any platform-specific issues after using Talkdesk for months now. Additionally, call transfer to internal extensions and external numbers is easy and seamless. As soon as you have a good pair of headphones, you will be prepared for incoming calls! Lastly, their customer service is impeccable in every respect; they are quick to respond, courteous, and always keep you updated on your request(s) status. And last but certainly not least - the IVR studio withinTalkdeskis an independent work of art! Review collected by and hosted on G2.com.

I wouldn't say I like Talkdesk's inadequacies in reporting and the lack of availability in the baseline plan. It would be easier for our quality team to handle audits if the quality package was made a prerequisite, and it would be helpful to get a snapshot of how our reps are taking incoming communications. Review collected by and hosted on G2.com.

The best thing about Talkdesk is its user interface. It's exceptionally well-designed and easy to use, even if you need to become more familiar with the product. The ability to listen in on other people's phone conversations is also a great feature, as it lets you stay updated on what's happening even if you're away from your desk. Additionally, the status-changing feature is handy for emergencies or when someone becomes disconnected. Finally, the call waiting and hold time functions are excellent additions that make using the product more efficient overall. Review collected by and hosted on G2.com.

I wouldn't say I like that Talkdesk logs out after a specified amount of inactivity. This is annoying and causes inconvenience, especially in commercial contexts where it is widely recognized and tolerated. However, with the advancement of technology, we should expect regular upgrades to the app. Review collected by and hosted on G2.com.

I love the convenience and speed of Talkdesk's implementation and reporting capabilities. The click-to-dial functionality is the icing on the cake - it validates phone numbers quickly and is accessible regardless of the browser or computer used. Integrating a callbar, Chrome, and Windows app makes Talkdesk suitable for any purpose. Review collected by and hosted on G2.com.

I cannot identify a single element of Talkdesk that I dislike. Its features continually expand and improve, making the tool increasingly beneficial to our business model. Review collected by and hosted on G2.com.

The calling feature and the easy to use feature specially while making calls and sending voice mail was amazing experience Review collected by and hosted on G2.com.

Nothing much and I am enjoying using talk desk and all it's feature without any issues. Review collected by and hosted on G2.com.

Talkdesk is remarkable, user-friendly, and practical; whether you work in Quality or any other field where recordings are stored away, you should use Talkdesk. The thing I like best about Talkdesk is how user-friendly it is. Even someone without experience can quickly learn how to use the program due to its design. Listening to audio live is a huge benefit, and downloading is easy. It's also great that the report is available on a specified date. Before using Talkdesk, I created various call recording applications myself, but since starting to use Talkdesk, I have yet to feel the need to make any more. Review collected by and hosted on G2.com.

I wouldn't say I like that Talkdesk is not always operational; calls are dropped, you cannot answer the phone, etc. This technique sometimes works well for consolidating calls, particularly if one of your users gets dropped from the ring. However, I appreciate that their support team is lightning-quick to provide a patch or begin debugging to assist whenever a problem develops. Review collected by and hosted on G2.com.

The best thing about Talkdesk is the user interface. It's both straightforward and highly effective. We also appreciate being able to eavesdrop on phone calls, as well as change statuses remotely. This has come in handy more than once when a coworker was suddenly unavailable due to a network outage or emergency. The splits feature is also great, allowing us to see at-a-glance how many agents are active, what percentage of incoming enquiries are responded to, how long callers have been waiting on hold, etc. This is all very helpful information that allows us to provide the best possible service to our callers. Review collected by and hosted on G2.com.

I don't like that Talkdesk logs off immediately when it's idle. I would prefer if the login process was faster if this does happen. However, becauseTalkdesk is a commercial application, this may be a necessary precaution. As technology continues to advance, let's hope for better apps with regular updates. Eventually, we will all have to settle for the best app on the planet. Review collected by and hosted on G2.com.

I like the fact that there are a lot of data metrics in custom reports. This makes it easier to do a thorough analysis, which can lead to finding helpful insights that can be used to improve the quality of customer service and how efficient our service agents are. For instance, at the level of the agent, we can look at how many calls were made and how long each call lasted. Another important metric is the percentage of outbound calls successfully connected - this shows us whether or not we can reach most of our customers. The dashboard also displays useful information like Service Level, Average Response Time, etc., all in real-time. Review collected by and hosted on G2.com.

What I don't like about Talkdesk is that you can't update the status of your ticket while the phone is ringing. If it rings again, it's hard to switch to after-call work. It would be more convenient if we could change our availability at any time instead of having to ignore calls until they stop ringing. Another thing I don't like is that when the internet goes down, our connection and phone calls disappear. I'm unsure how to fix this because it's frustrating." Review collected by and hosted on G2.com.

The best thing about Talkdesk is the features it offers. We were able to schedule holiday greetings in advance and integrate it with Salesforce. The additional training features are also beneficial, such as conferencing new hires so they can hear on phone calls. If a team member is unavailable to take a call, we can transfer the call to their voicemail or an external number like FedEx if there's a customer service issue related to shipping. Review collected by and hosted on G2.com.

What I don't like about Talkdesk is that occasionally there may be some technical problems. Even though their support team is available 24/7, there have been quite a few bugs and hiccups. However, the things that could be improved are minor, and they usually address them as soon as they're reported. Overall, it's not a bad service. Review collected by and hosted on G2.com.

What I like best about Talkdesk is the assistance it provides to our distributed team, which has members that work from home. The interface of Talkdesk is intuitive and easy to learn, which greatly facilitated our learning process. Furthermore, we are always impressed by the number of regular updates and additions they make so quickly. Their team constantly develops new competencies perpetually. We have access to dedicated CSMs, annual business reviews, and constant communication with them—allowing us to have confidence in their ability to meet all our needs eventually. Lastly, excellent reporting capabilities allow for comprehensive analysis. At the same time, robust routing mechanisms within Studio Flows give us leeway to design and implement workflows more flexibly according to future requirements. Review collected by and hosted on G2.com.

I would like to see refinement on a few of the products Talkdesk offers. I understand that new versions and updates are constantly being released, so I'm willing to wait. It would also help if we were automatically notified when new features become available that our company qualifies for - often, we aren't sure what to request upon releasing a new feature. Review collected by and hosted on G2.com.

After using TalkDesk for two years, I've never missed a work-related phone call again. With this simplified system, you can quickly forward call to your cell phone or another portable device. The best part is the call quality. Plivo provides the finest voice quality on a VOIP call, and I know TalkDesk routes calls using Plivo call endpoints because I've used it before. TalkDesk should be seriously considered by any company looking for a dependable VOIP calling solution. Review collected by and hosted on G2.com.

Simply put, there are none. There are no significant obstacles to overcome, and the interface is simple. The reporting features, like any other product, could use some fine-tuning. Review collected by and hosted on G2.com.