Talkdesk Reviews & Product Details - Page 42

The best thing about Talkdesk is its general usability and ease of usage. An important feature of this software is that it is a powerful tool that can be used in various ways. After PS's first engagement concluded, we assessed several items that needed improvement making improvements. With TalkDesk, it takes seconds to make Support-related changes such as reporting downtime, product issues, availability, and other modifications. And because of TalkDesk's extensive training materials, our agents quickly became proficient users. Review collected by and hosted on G2.com.

What I don't like about Talkdesk is that it can be hard to track down information like call ID codes when you report an issue to technical support. Also, there have been times when Piderive and TD need to integrate better, which is both annoying and time-consuming. Another thing is that the technical staff sometimes needs to address questions right away; sometimes, they delegate tasks to us instead. Review collected by and hosted on G2.com.

I love the integration with Salesforce as it has made me much more efficient in my outward-facing activities. I can quickly and easily record calls, create reports in Salesforce, and take notes throughout the ring without any difficulty. As for the quality of the call, it is excellent, and I save a lot of time by not dialing numbers manually or entering information while conversing with someone. Additionally, the audio quality is excellent when played back later if I need to reference something. Finally, I sometimes eavesdrop on my coworkers' phone calls to pick up valuable tips! Review collected by and hosted on G2.com.

There are a few things I would like to change about Talkdesk. Sometimes, the "Retrieving data" screen makes it impossible to respond to calls. There have also been times when the website is unavailable or there are connectivity issues, which can be frustrating. Additionally, it cannot be easy to do so through the web application if you need to check your voicemail. It would be helpful iftar the desk incorporated a voicemail inbox or alerts about new voicemails into the caliber. Review collected by and hosted on G2.com.

The Analytical reports are something that helps me the most; it has always been an excellent application, even on my iPhone and my system. It is also easy to pull up the reports of my team. Review collected by and hosted on G2.com.

The user interface could be a little easier to understand; most likely, the reports that generate agents' daily inputs should be easier to read along with ring groups access Review collected by and hosted on G2.com.

The tool is very user friendly and makes customer facing roles way easier to handle. The reporting features are also very helpful to measure teams' success.I love it! Review collected by and hosted on G2.com.

The transfer option can be way difficult sometimes and it may be a concerning point to customers. Another thing is that sometimes calls will get disconnected with no apparent reason, but other than that, the product is really great! Review collected by and hosted on G2.com.

Can make calls to any country with any problem. It has a small interface but is one of the best I have worked on so far. I work on Talkdesk every day, and it works easy to use and works seamlessly, and I will recommend the same to my colleagues. Review collected by and hosted on G2.com.

I do have anything to share here.. I like this application and a lot. Review collected by and hosted on G2.com.

What I like best about Talkdesk is its capacity to streamline and simplify my routine. My team will always know how much time I spend on duties such as Lunches, Conferences, and Preparation due to my dedication to transparency across many lines of communication (email, chat, and phone). This software can be used as a widget or kept in your browser, allowing it to fit into my preferred layout regardless of how it is configured. Those who place a high value on adaptability will benefit significantly from this. Review collected by and hosted on G2.com.

I dislike the way Talkdesk prioritizes "named Agent" licenses. Concurrent licensing would be more suitable for firms with many part-time employees. Unfortunately, the system needs to be better designed for concurrent licensing, which has led to support and payment issues. Review collected by and hosted on G2.com.

I love that Talkdesk is a cutting-edge contact center solution that requires no specialized knowledge, hardware, or software from administrators or agents. This service requires minimal maintenance in terms of maintaining software and operating system updates. Its presence on Amazon Web Services guarantees the infrastructure's stability. We have seen zero issues with this system over several months of operation, which is fantastic! I also appreciate how simple it is to obtain a phone number from practically any country. This allows us to provide a local number for customers calling our contact center even though we are still located at our original location. It also allows our agents to work from anywhere, including the office or their homes, which is super convenient! Overall, I thinkTalkdesk delivers outstanding service, and the company is growing significantly. Review collected by and hosted on G2.com.

I wouldn't say I like that the Admin console and reporting are inadequate. It's frustrating when a new feature is implemented and other things start to malfunction. There needs to be more development or testing time for new features, so we must rely on older ones. Even though they have a lot of developers, there are still some significant difficulties that need to be fixed before releasing code. Review collected by and hosted on G2.com.

Talk desk ensure to provide transparent network in terms of calling. It has great customer service and is user friendly Review collected by and hosted on G2.com.

There is nothing in specific however they should get an option to add conference call Review collected by and hosted on G2.com.

There are several things that I like best about Talkdesk. First, there is no need for specialized technology or software - managers and employees can use this system with minimal additional effort. Second, it's a very sophisticated method for managing customer service inquiries. Third, the service does not require regular updates to your operating system or software - you can be confident that the underlying infrastructure is secure because AWS hosts it. Finally, call transfers to internal extensions or external numbers are manageable. Overall, their service is excellent in every respect - they answer calls quickly, are courteous and professional, and keep you updated on the status of your request. Aside from the IVR studio, the Chatbot at Talkdesk is also an impressive independent work of artistry. Review collected by and hosted on G2.com.

I only have one minor complaint about Talkdesk after using it for a while. When you click on a bookmark for the client or enter their address, the voicemail will open automatically. After confirming that I wasn't being transferred to voicemail, I saved the link and discovered that I had to click it twice (or force a browser refresh) before I was taken to the page on Talkdesk that I had requested. This is the only significant problem I've experienced with Talkdesk so far. Review collected by and hosted on G2.com.

Easy use and safe data doesn't leak and it is a trust worthy app also very useful to call internation clients very successful and best app amongst all apps. must try Review collected by and hosted on G2.com.

Tereis nothingto dislike Easy use and safe data doesn't leak and it is a trust worthy app also very useful to call internation clients very successful and best app amongst all apps. must try Review collected by and hosted on G2.com.