Talkdesk Reviews & Product Details - Page 41

Custom reports with a plethora of data indicators promote the in-depth study, generating actionable insights that can be utilized to improve the quality of customer service and agents' work. The dashboard with real-time data is quite helpful for resource management efficiency. It gives Service Level, Average Abandonment Time, Waiting Time, Longest Waiting Time, Number of agents signed in online and offline, and after-call work. In addition to providing an overview of Talkdesk's current activity, time spent on particular tasks may also be monitored. Exploring tool enables users to build comprehensive daily, weekly, monthly, and annual stock reports in addition to the previously available interval and pre-made report formats. Review collected by and hosted on G2.com.

What I dislike about TalkDesk is that it can be unreliable, transfers can be complex, and customer service quality could be better. However, things have improved dramatically since adding TalkDesk representatives to our team, especially when working remotely in various venues. Generating reports and dashboards can be tricky because I don't know all the metric settings and language options. Despite this, I enjoy using the product once I've figured something out. Review collected by and hosted on G2.com.

Functions- Talkdesk has good functionality like Keyboard shortcuts

Country code- Good option to select the country just beside the number to place, which becomes easier to set up the country code.

Updates: Regular updates on software

Additional: Easy to add numbers of agents and can have personalized numbers for each agents.

Customer Calls: Customers can quickly call back when agents have separate numbers.

User Friendly- Overall, it is user friendly Review collected by and hosted on G2.com.

Talkdesk does lag, and it does freeze, and for a few days,

Call Logs: Call logs are not getting updated.

Search Bar- There is no search option to search with the customer name or number. It isn't easy to find the call logs for a specified one.

Calendar- There should be a Calendar through which we can select the from & To Date and generate the report.

Filter option: The filter option is limited to the Ring group and Agent name. There should be other options, e.g., countries

Call Quality: It's not up to the mark and needs to be enhanced more.

Features: It has very few parts and needs to add more features depending on the different types of business. Review collected by and hosted on G2.com.

There are several reasons why I enjoy Talkdesk over our previous phone service, Aircall. First and foremost, scheduling holiday greetings for the entire year in advance is highly convenient. It means that we don't have to update our out-of-office messages constantly. Additionally, Talkdesk integrates very nicely with Salesforce, which is essential for our business. There are also quite a few helpful training features available natively within Talkdesk - new employees can listen in on calls as they're happening, for example - which makes onboarding smoother than ever before. Finally, when it is necessary to transfer a call to an external number (like FedEx customer service), we can do so without making the caller wait on hold until someone from our team becomes available again. All told, there are many reasons why Talkdesk is superior to Aircall and other similar platforms. Review collected by and hosted on G2.com.

What I dislike about Talkdesk is its inadequate analytic data. Additional information regarding individual calls is not included automatically in the reports, although it can be requested. However, Talkdesk's benefits significantly outweigh this little disadvantage, and the company is constantly enhancing its dashboard and pieces, so I have little doubt that it will soon be eliminated. Review collected by and hosted on G2.com.

Talkdesk is the best phone system for salespeople because it is incredibly user-friendly and has an intuitive UI. It can be installed on all mobile devices, desktop PCs, and laptops, so salespeople can make daily calls without jeopardizing their phones. The system can be set to ring during regular business hours or left to ring at all times in case of emergency. In addition, cell phone numbers can be entered in the administrative portion of Talkdesk so that agents' phones will ring wherever they are. Review collected by and hosted on G2.com.

There is nothing that I significantly dislike about Talkdesk. I greatly appreciate your contribution. There have been occasions when the app has lost connection with Salesforce, resulting in inaccurate reporting and recording conversations with clients. Even though this error occurs infrequently, it is nevertheless frustrating when it does. Review collected by and hosted on G2.com.

I love the Talkdesk product and the data-driven approach my organization can benefit from. The onboarding process was handled professionally and efficiently during standard business hours and beyond. Their responses to emails sent late at night/early in the morning have been prompt and helpful. Review collected by and hosted on G2.com.

It is important to improve management and utilize administrative time to address the duplication issue commonly seen in phone systems. Review collected by and hosted on G2.com.

What I like best about Talkdesk is the modern, uncomplicated, and user-friendly interface that facilitates education. They have made so many enhancements and added so many new features so quickly, which has pleased me significantly. Their team makes significant efforts to build new capabilities. I value the dedicated CSM, annual business assessments, and regular communication that Talkdesk employs to comprehend our needs. In terms of reporting, the functions provide broad information and are strong. We are able to design and adapt to new work styles by using advanced routing techniques that allow us to design and adapt to new work styles." Review collected by and hosted on G2.com.

I dislike how long it takes for Talkdesk to develop new system capabilities, updates, and reports. The method by which these modifications can be requested is sensible. Talkdesk is an intuitive reporting and feature request submission platform for communities. Nevertheless, the development time for such requests could be sped up. Review collected by and hosted on G2.com.

What we like best about Talkdesk is the call-bar widget. It's a handy and well-integrated tool for contacting borrowers. By clicking on the number, you can dial it quickly and effortlessly. Choosing the outcome of a phone call is simple . Talkdesk never makes you wait an excessive amount of time for information about a borrower, and the music they play while you do so is excellent. When a client phones from a number linked with a file (such as after completing a contact form inquiry), Talkdesk immediately attaches the file for inspection Review collected by and hosted on G2.com.

Talkdesk's lack of integration options can be frustrating if you're trying to use it with multiple back-end systems. While Talkdesk market itself as having robust integrations, in reality, these could be more seamless. This can cause major headaches if you rely on Talkdesk for contact synchronization across different platforms. Review collected by and hosted on G2.com.

The progress communication capabilities of Talkdesk are simple to determine your present position and length of service at a glance. There is no discernible learning curve, and it is immediately usable. It takes only 30 seconds to add new phone numbers, and the process is error-free. With a glance at the analytics dashboard, users can see what has transpired over the previous few days and what Talkdesk events are occurring now. Ideal for monitoring periods of relaxation or work efficiency, this feature is unquestionably helpful for groups juggling a call queue with members whose availability fluctuates throughout the day. Overall, the capabilities of Talkdesk would be ideal for small contact centers like ours and larger ones, too - though I have minimal experience with massive call centers. Review collected by and hosted on G2.com.

I wouldn't say I liked the ringing sound that Talkdesk made whenever it connected. It was a strange tone, and I couldn't determine if it was trying to dial something. I could only manage to restore the original quality of the style. Additionally, I searched the software store for the TD app but tried looking for it. There may be a way to acquire it, but I couldn't locate it. Finally, checking into Talkdesk didn't require opening a new tab or window. Review collected by and hosted on G2.com.

The best thing about Talkdesk is its user interface. It's far more intuitive and user-friendly than the competition, making it easy to configure complex IVR sequences. Connecting to our customer relationship management system and other back-end databases is also easy so that we can create meaningful analytics reports quickly and easily. And because of the dialing solutions that Talkdesk offers, our clients don't need desk phones anymore – which has substantially helped increase our team's productivity. Review collected by and hosted on G2.com.

What I dislike most about Talkdesk is that it regularly loses its connection. Frequently, Talkdesk arbitrarily disconnects my call, or the link is established, but I will not hear the client. In contrast to being the recipient of such a problem, placing a call is more likely to trigger it. Review collected by and hosted on G2.com.

What I like best about Talkdesk is the ease with which it facilitates communication. Rather than fumbling around with a desk phone to see who calls, I can check my computer. This is great because it means the caller's information will always be at the top of my screen, where I can see it even when other programs are open. Transferring clients over with the warm option has also been handy when migrating clients over. If I need to transfer someone, I can wait while contacting the relevant department, explaining the situation, and outlining any actions we've already taken. Once that's done, I can bring them back up to speed with whoever they'll be working with going forward. This makes interactions much more fluid overall. Review collected by and hosted on G2.com.

What I dislike about Talkdesk is that its acceleration is unusual. In contrast, using a talk desk has a few disadvantages. The incidence of an error or similar occurrence is highly uncommon. Concerning the flaws of Talkesk, with the hope of further improvement, I likely have access to other possibilities. There are now a few, such as "available," "coaching," etc., but other more particular states may reflect the precise situation. Review collected by and hosted on G2.com.