Talkdesk Reviews & Product Details - Page 40

I am currently working as Salesforce Administrator in an organization named Whitehatjr, and we also have a part of our project to take care of the Internal helpdesk team, which also includes assistance and troubleshooting for Talkdesk, including with other service providers like Exotel, salesken, AWS connect and of course talkdesk, I must say talkdesk stands out to be best and most convenient and easy to troubleshoot consider it has a wide variety of support and implementations Review collected by and hosted on G2.com.

There is not much to point out. However, the only suggestion would be to increase the browser's support when it comes to callbar extension support, ofcourse chrome is the preferred browser for many users. But many users still prefer to use safe and secure browsers these days, like Brave, or feature-rich browsers like opera's GX browser etc. Review collected by and hosted on G2.com.

I really like the user interface and the user experience. It's a nice unified platform for the end users. I also like the studio flows they're easy to use and easy to train admins on how to use. The integration with salesforce is also pretty easy to set up and use. The account reps use to be great but over the years as we've gotten different ones they've been getting worse and worse. Review collected by and hosted on G2.com.

The support team has been fairly slow to address the concerns and issues we've had. Some issues have taken months to get fixed. Also, the lack of communication between their billing teams and the account reps is non-existent. Another complaint is the way they treat you while you're a customer. We spend a lot of money each year with them and we had questions about some project hours that we were being billed for that we were unsure what they were for. So the billing team reached out saying they'd turn off our account over a bill that we'd asked for an explanation about because we didn't know what it was and they wouldn't provide the requsted information. You would think an invoice that is 0.39% of what we had already paid wouldn't be a big deal but it was and were going to shut down our account in 48 hours over it. Also, they lock in your contract 60 days before renewal so if you want to negotiate then you need to do it before that or even cancel which is pretty slimy and sneaky of them. They give you a renewal date but then pretty much renew 2 months prior, none of our other vendors, MSP's or saas companies we work with have that. Review collected by and hosted on G2.com.

Talkdesk's straightforward UI is of its best quality. It is easier to extract and traverse data, essential for managing incoming calls, maintaining a sufficient service level, and investigating the fundamental causes of call abandonment. The reporting area of Talkdesk includes numerous capabilities that would be good for determining whether or not we can improve our phone support for clients. These contain details regarding agents, transactions, incoming calls, phone numbers, outgoing details, breakdown of services, and activity reports inbound and outbound spirits of agents. Talkdesks incorporation of an auto-answer rfeaturewouldalsobe quite helpful as it would save agents from manually answering calls Review collected by and hosted on G2.com.

I wouldn't say I like that a " data retrieval " screen occasionally may appear and prevent the device from receiving calls. Also, I wouldn't say I like that if there are connectivity issues or the site is unavailable. We experience difficulties. Additionally, if you forget and need to check your voicemail, it could be not easy to do so via the web application. Review collected by and hosted on G2.com.

My favorite features of Talkdesk are its automated functions. They added a lot to the usability of the system. I haven't had to do much since we set it up and launched it - it's practical "set-it-and-forget-it." Recording all incoming and outgoing phone calls automatically has been beneficial, too. Implementing an automated system allowed us to manage more calls with fewer staff, which was great. Even if you can't find what you need among the prebuilt reports, creating a new account is simple enough in this system. Plus, having more people receive notifications automatically if required is easy enough. Review collected by and hosted on G2.com.

There are a few things I dislike about Talkdesk. Firstly, their licensing model relies on "named Agent" licenses, which can be costly for businesses with many part-time employees. Secondly, even though they have introduced concurrent licenses, there seems to be some misunderstanding with support and invoicing due to their system's poor architecture. Lastly, unusual issues can take days or even weeks to resolve. Review collected by and hosted on G2.com.

The best thing about Talkdesk is that it's a cutting-edge contact center solution that doesn't require any specialized gear, software, or skill sets from administrators or agents. It's also a service that requires minimal maintenance beyond the standard OS and security updates. Since Amazon Web Services handle hosting, you can have confidence in the infrastructure. The platform has performed brilliantly during the previous few months of use. We can keep our contact center in its current location and our staff at the office or home relatively easily while providing international callers with a local number. A terrific company that offers superb service! Review collected by and hosted on G2.com.

What I don't like about Talkdesk is that my account gets disabled every once in a while without me knowing. The system also locks me out frequently, which is quite annoying. Additionally, it might be slow at times, but other than that, it works as intended. I'm slowly getting used to all its quirks because I often use the program. Another thing I would improve is the personalization options for the display interface- make it more user-friendly. Lastly, it would be great if some chat function was included! Review collected by and hosted on G2.com.

The best thing about Talkdesk is the excellent customer service. I've used other similar apps, but this one is by far the best. It's easy to use and lets me multitask on a call, which is excellent. The sound quality for incoming and outgoing calls is evident. I can customize my outbound ringtone and area code so that customers always feel like they're getting a local call. Plus, anytime I need to contact customer care, they are always quick to help with whatever issue I'm having in a highly efficient manner. Review collected by and hosted on G2.com.

What I dislike about Talkdesk is that Excel sheets are the only papers they allow you to use while working out, yet I need help to click and dial from them. To add salt to the injury, the individual was unresponsive when asked about other issues. We did not receive exceptional treatment in general. During many training sessions, the product itself could have operated better. Review collected by and hosted on G2.com.

There is no requirement for specialist technology or software, and managers and workers can apply this strategy with minimal additional effort. It is an innovative way to handle customer support inquiries. Unlike other services, this one does not require routine maintenance, such as installing new software and operating systems. The underlying infrastructure is secure since Amazon Web Services manages to host it. We have not found any platform-specific issues since utilizing it for some time. Calls can be redirected effortlessly to other workers or external phones. Review collected by and hosted on G2.com.

If Talkdesk could be more personalized, that would be great. For example, being able to customize the appearance and ringtone of your Callbar would make a big difference. It's already an excellent platform for corporations, but making it more personal would take it to the next level. Something as simple as having different ringtones available would go a long way! Review collected by and hosted on G2.com.

I appreciate how simple Talkdesk is to use. Its straightforward and efficient design makes it very user-friendly. The interface is easy to navigate, and I love that we can listen in on one another's calls from any device. Additionally, my favorite feature is the ability to change someone's status remotely, as it comes in handy in an emergency or disconnection. Seeing metrics such as how many agents are online, the number of calls being answered, callers on hold, and current wait time are also handy features that help us better predict caller wait times. Overall, I'm a big fan of Talkdesk due to its simplicity and effectiveness! Review collected by and hosted on G2.com.

I wouldn't say I like that inactivity results in an automatic logoff, and if this feature is enabled, I would prefer if logging required less time. However, it is suitable and understood since it is used in a professional setting. With the upcoming advancement of technology, it is only logical to anticipate an app that is better with regular updates, and eventually, we will all be satisfied using the world's best app. Review collected by and hosted on G2.com.

It's beneficial that I can contact my carrier directly through Talkdesk without having to redial or hang up. In addition, the service quality is outstanding. The customer service representatives are amiable and insistent on helping you solve your concerns. However, I recently learned that if there is any ambient noise where I am, my cell phone will not allow me to take forwarded calls from Talkdesk. So the Helpdesk team exchanged emails with me to find a solution. They even offered a Zoom conference call because they could not settle the issue via email. We were finally able to address this issue and resolve it quickly! Considering the uniqueness of my case, I appreciate all the great assistance I received from customer service in determining it." Review collected by and hosted on G2.com.

There are many things about Talkdesk that I would like to change. In terms of email, practically everything is an issue. The only upside compared to our old system is the ability to retrieve emails from a queue, decreasing the likelihood that multiple people will respond to the same email simultaneously. However, using search functions to look up old emails is impossible. The only way you can be sure your search will be successful is if you have a complete email address handy. Review collected by and hosted on G2.com.

The mobile application is so good that even if you are not on your system, you can still receive or make calls through the app. You can also see who tried to call you like a miss call, and the rings can also be changed. Review collected by and hosted on G2.com.

Post our logout; the app is still logged in. However, they have made the changes, and now it logs you out from both devices simultaneously.

The app used to crash, but with the new updates, it has been fixed. Review collected by and hosted on G2.com.