Video Reviews
perfect to drive and manage sales call center
2,408 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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The quality of the calls are good , you can listen to your calls afterwork, and calls are recorded just to assure the customers that their personal information wont be shared to third parties . I also love the fact that it is easy to use and it has new features to help me navigate and give me time to record information about what was happening on the call before taking the next call , like After call work . Review collected by and hosted on G2.com.
So far I've had the best experience using talk desk at work . Review collected by and hosted on G2.com.
Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day. Review collected by and hosted on G2.com.
It logs me out once in a while however that is not much to make me dislike. Review collected by and hosted on G2.com.
Talkdesk is human-friendly, easy to use and navigate, and reporting is easy to understand and very much simplified. The quality and division between a customer and an agent are great. We can use it anytime and open more than one tab of Talkdesk in one go. Customers rarely complain about issues or connections and it is easy for them to hear and understand the agent on the call. The line is clear for the customers. Review collected by and hosted on G2.com.
The only challenge with Talkdesk is that when loading activities takes a long time, transcripts are unavailable on some outbound calls. Review collected by and hosted on G2.com.
Having used other Telephony systems in the past, Talk Desk is a wonderful solution to our everyday work. I love being able to customize the dashboards and how easy it is to create. I use this platform everyday as part of my role as a customer support supervisor. I love being able to quickly monitor calls to ensure that my agents are able to provide our customers with amazing service. It was easy to learn and modify. Review collected by and hosted on G2.com.
I believe that the AI tool could be enhanced upon as well as the reporting aspects. They are a bit clunky. Review collected by and hosted on G2.com.
user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for Review collected by and hosted on G2.com.
probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time Review collected by and hosted on G2.com.
Talkdesk is an excellent solution for managing phone connections across various setups, including call centers, offices, and remote locations. It offers a wide range of options and flexibility. We’ve used Talkdesk for daily customer interactions, and found it easy to set up. Review collected by and hosted on G2.com.
While some options can be found through research or by browsing the menu, the overall call structure can feel overwhelming, especially if you require a more detailed setup. Review collected by and hosted on G2.com.
Managing the IVR flow is very easy and doesn't require any coding skills. Talkdesk staff are very accessible and have been only to regular (bi-weekly) meetings since we implemented. They also innovate frequently are release new features (and upgrades to existing features) on a quartelry basis. Review collected by and hosted on G2.com.
The phone system is not as stable as our previous vendor. Outtages are uncommon but happen more frequenty that we'd like. Many of the features they release are somewhat barebones and it can take a while for many common sense features to be fully fleshed out. The support staff is also not the best about closing the loop. Review collected by and hosted on G2.com.
The transcription aspect of Talkdesk is amazing, all information releating to the call is in transcripts which you can read to guarantee the accuracy of your notes. The ease of integration is extrodornary as it maintains call consistency which makes customer support calls more accurate and consistant. This product is very easy to use and navigate the dashboard Review collected by and hosted on G2.com.
The connection issues which involve not being able to hear the caller. Review collected by and hosted on G2.com.
This aids to provide and deliver better service by giving crucial context details/information about a customer as soon as the call is received. Talkdesk has easy-to-use access to users which helps reduce agents' time to resolution and tailor customers' experience. Review collected by and hosted on G2.com.
Talkdesk though rarely, still experiences technical issues which need to be addressed. Examples are delayed ticket generation and automation. However, their customer support is fast and reliable when these cases happen. They also provide alternatives while the concerns are still being addressed. All in all, it does not affect the overall handling of customer concerns. Review collected by and hosted on G2.com.
Talkdesk is a very easy-to-use app that allows us to speak to sellers in a clear and professional in a way that makes it easy to daily out and receive inbound calls. We also get alerted when calls come in which makes it easy to assist sellers Review collected by and hosted on G2.com.
- Sometimes we do not get alerts when calls come in which leads to missed calls. We sometimes experience network issues that leads to missed calls. Review collected by and hosted on G2.com.
