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2,411 Talkdesk Reviews
Overall Review Sentiment for Talkdesk
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When we make a call from talkdesk always makes easy to connect with the customer and best part is its save lot of time like we just dail a number from system and get a call in our phone so there is no personal number sharing. It make our personal data save and can work tension free. Review collected by and hosted on G2.com.
There is not mush to dislike the talk desk app as it is all good and the service is also good sometimes I face some technical glitch in calling when I connect to the customer. over all it is the good application Review collected by and hosted on G2.com.
How flexible and easy to integrate it is, the platform overall works incredibly. Using it with salesforce improved dramatically or lead processing timeframe. Design-wise, I wished they kept a bit more simple. Review collected by and hosted on G2.com.
Their customer support team, when we started, we were assigned a really nice guy that helped us until a certain point. After that, we were pretty much left alone. We had to code significantly more around their system to fix our issues. Review collected by and hosted on G2.com.
It is easy to use and shows your your availability. it helps me to see which of my agents are logged on to tab, and i can also see who is going to take a call next. Review collected by and hosted on G2.com.
Dont really have any dislikes because it gives me all i need Review collected by and hosted on G2.com.
What I like best about Talkdesk is its uncomplicated user interface, whether I'm using the web version or a local installation—learning how to utilize the TalkDesk platform requires minimal effort. This stage was user-friendly, and the revealing was excellent—this is coming from someone who has never used consider focus before. One of my favorite features is the ability to explore freely. Others' comprehension improves rapidly and visibly as a result of instruction and preparation thanks to Salesforce's excellent service and help. Review collected by and hosted on G2.com.
What I want to see improved with Talkdesk are the report capabilities and customization options. There are detailed reports that I frequently use that are unavailable, which requires me to compile them from existing accounts manually. It would be helpful to tailor a report's stats to my specific needs. Review collected by and hosted on G2.com.
All-in-one app with easy connectivity all across the globe. I enjoy using this app as my work structure includes calling offices in the US, UK, APAC, so it helps me get my things done efficiently. Review collected by and hosted on G2.com.
Sometimes because of the internet fluctuation, call disconnect, but it happens only occasionally I would request the TD team to look into these issues due to bad weather, internet connectivity is not good sometimes so they should come up with a resolution that will help everyone alot. Review collected by and hosted on G2.com.
I like how simple and easy it is to use Talkdesk. It only took me 30 seconds to set up a new phone number, and there were no issues with it immediately beginning to work. I also love the analytics dashboard because it's so extensive and provides us with information from the previous several days and what's going on currently. With Talkdesk, I can quickly check my current status and see how much time I've spent in each situation. This is excellent for tracking rest intervals since our availability fluctuates often. This tool is perfect for teams who need to manage an incoming call queue—small call centers like ours! Review collected by and hosted on G2.com.
The only significant concern I have with Talkdesk is the frequency of connection loss. When this occurs, it is usually because the caller did something wrong, not the person receiving the call. My Talkdesk needs to be restarted when customers can hear me, but I can't listen to them. Review collected by and hosted on G2.com.
Talkdesk is excellent because it allows us to communicate with our clients in a way that doesn't interrupt their day. I have a phone and caller ID on my computer, so I never have to worry about missing an important call again. Talkdesk always remains at the top of my screen, regardless of the other windows I have open, which is very helpful. Transferring warmly tool is also useful when relocating my clients to a new location. I can pause the chat while I call the individual they need to be transferred to, update them on the situation and measures we've already taken, before bringing them back into the chat to meet their new point of contact. This adds a more personal touch. Review collected by and hosted on G2.com.
When reporting a problem to the IT team, it is easy to locate specifics such as call ID codes. We have no complications when combining Piderive with TD, which is time-saving and convenient. In place of providing a slow response, the technical team may occasionally delegate duties to us. Review collected by and hosted on G2.com.
The most intuitive features of Talkdesk are setting up new lines and expanding. Even after researching and evaluating rival alternatives, Talkdesk is the most effective option for our organization. The best thing about Talkdesks first-tier support is that they are consistently courteous, knowledgeable, and helpful. They go above and beyond by following up on small concerns. We need them to achieve the level of success that we have now. Review collected by and hosted on G2.com.
What I don't like about Talkdesk is that the audio quality could be better, calls are frequently interrupted, and you can't transfer calls. Also, their customer support needed help to help us with these issues. Additionally, it's hard to look up call history in the admin panel because there are so few search criteria. Lastly, the hold music is way too loud compared to the phone ringing or people talking. Review collected by and hosted on G2.com.
I like many features of Talkdesk that I want, but I appreciate the most how it allows me to keep track of my customers and clients. Seeing their phone numbers when a call comes in helps me remember who they are and where they're at in terms of our relationship. Additionally, being able to configure personalized states for each customer lets me know exactly how engaged they are with my business. The graphical representations of customer satisfaction data are also very helpful in understanding how well we're doing as a company. Review collected by and hosted on G2.com.
Talkdesk is unpredictable in how it assigns incoming calls to agents. This can be frustrating when, for example, I have just joined and advertised my availability. Still, an incoming call is routed to another queue because the agent there is more available than the agent in the current queue. Alternatively, the ring could be sent to the agent with the maximum availability regardless of whether they are best suited to deal with it. Review collected by and hosted on G2.com.
