Talkdesk Reviews & Product Details - Page 38

The best part about Talkdesk is that connects you with people at ease. It's user friendly and also the recording of the call is easily accessible. The country codes are easily available. Review collected by and hosted on G2.com.

I dislike about Talkdesk is that it lags sometimes.

Sometimes the calls does not the reach the customer. Review collected by and hosted on G2.com.

Easy to Pull data. I like using talkdesk because I can find the data I need quickly. Review collected by and hosted on G2.com.

When I use Salesforce Talkdesk reports they take a long time to pull from. Review collected by and hosted on G2.com.

Very Stable telephony platform, with good insights/data tracking. Review collected by and hosted on G2.com.

March '22 $7.93 (go live month)

April '22 $877.46

May '22 $15,931.58

June '22 $2,448.61

July '22 $1,067.95

August ‘22 $24,322.92

Sept. ‘22 $783.08 (issue seems to be resolved)

When we were in the sales process, our estimated usage was around $800/month. As you can see, we had two bills way beyond our estimated normal range. When we dug into what caused these huge bills, we found that calls from just 5 different origin numbers make up 92% of the $15,931.58 bill for May usage. Calls from (626) 821-8353 alone account for 64% of that bill, or over $10,000. There are 1,340 calls for that one number all taking place between 5/15, 7 pm to 5/16, 2 am - a span of just 7 hours. However, those 1,340 calls within that 7-hour time span account for over 4,000 hours of cumulative duration. Keep in mind, this call was not answered. There was no talk time here, just a call coming in, spinning, and running up the bill due to a glitch. These bills seem to align with an internal error mentioned by a technical support person helping to work through our support ticket, where calls would get stuck and spin internally for 4 hours at a time.

In the end, TalkDesk stated we were responsible for these minutes. They took zero responsibility for the error and just pretended it was legitimate usage we were to pay. They pup no safeguards to ensure the damage would be limited in the event an error like this were to occur, nor did they offer to waive part of these obscene fees. To me, this is fraud and, at best horrific customer advocacy.

Read your contract carefully and ask them what would happen if a call were to linger in your system for an extended period. Ask them if you would be on the hook for it or not. Chances are your salesperson will say of course not, but they have no clue how unethical and fraudulent the revenue side of the business is. Review collected by and hosted on G2.com.

Talkdesk has cool reporting functions and studio, while hard to use, gives a lot of flexibility in call flow. CsM Nay Collins is great. Review collected by and hosted on G2.com.

Texting, emails, chats, and handling missed calls are all awful. General service from the company - except for my CSM Nay - was very poor. I feel ive been lied to multiple times by talkdesk. Not a good company to work with. Review collected by and hosted on G2.com.

I appreciate the simplicity and effectiveness of Talkdesk. Its user-friendly interface, seamless Zendesk integration, ability to troubleshoot independently and capacity for monitoring staff performance make it a top choice among contact center software programs I have used thus far. Clear communication is also rarely warranted, which always signals positive quality service from any organization's perspective. Review collected by and hosted on G2.com.

I am disappointed with the current platform integration of Talkdesk. The Chrome call bar addon has proven unreliable, repeatedly failing and no longer ringing as it should. Additionally, issues with this tool have made all audio notifications ineffective, which has led me to miss many calls I otherwise would not have missed. Review collected by and hosted on G2.com.

After a year of using TalkDesk, I have recognized its value beyond comparison. Its intuitive user interfaces, with instant access to recordings and the ability to change my status while away, make this product highly desirable for anyone who wants their business operations to be streamlined. The fact that you can conduct searches through specific phone numbers or emails further adds immense ease when tracking interactions throughout the organization, which is immensely beneficial in all aspects of operation! Review collected by and hosted on G2.com.

Talkdesk can be lacking in terms of providing complete information on incoming calls. As a result, I have experienced an issue where specific calls need to be correctly transferred, and my availability needs to reflect the actual situation accurately. This is concerning as it makes it difficult for me to provide valid evidence about what has happened during these interactions. Review collected by and hosted on G2.com.

The report function and having the daily reports that i have created sent to me without having to search for them daily. Review collected by and hosted on G2.com.

Would like a way to have a bar at the top of the screen to send a team note that can stay there for a certain amount of time for Quick updates. For Example, If there is a sudden change in policy or procedure, not all agents check their Gmail promptly. A bar that pops up with a note that I create that can stay on all pages until a specific time limit or it's deleted would be better for the less tech-savvy agents, and allow for a quick update. Review collected by and hosted on G2.com.

I love the comprehensive features that Talkdesk offers, from its portability and usability to personalization settings which allow me to mark myself absent or on break. Viewing information such as name, business organization, phone number, and email address before picking up a call is extremely helpful when dealing with challenging requests! It also provides a valuable diary of phone calls and audio recordings, so I can listen back if I miss any crucial details about an incoming call. Review collected by and hosted on G2.com.

I have not encountered any issues with Talkdesk that made me dislike it. However, one potential area for improvement could be preventing automated communications from being automatically disconnected when they arrive since customer assistance can then experience an unnecessary slowdown in service. This is a relatively straightforward fix that would benefit users if addressed appropriately. Review collected by and hosted on G2.com.

When it comes to facilitating effective communication in the workplace, Talkdesk stands out with its innovative cloud-based technology. It offers a range of features such as account verification with codes, encrypting messages for privacy and security control, customising plans to achieve desired results faster and mitigating impressions seamlessly. Review collected by and hosted on G2.com.

I don't have any major complaints about Talkdesk. It's rare that the 'get data' screen blocks incoming calls, and network or website inaccessibility is rare. However, it can be a challenge to remember to check your voicemail using the app if you forget. Review collected by and hosted on G2.com.

Talkdesk was efficient in terms of callback to customers and reports. However, the settings for status management were not the best, and this was the reason why the company decided to end the contract with them. Review collected by and hosted on G2.com.

Status management and call routing was poor experience. Reports indicated that agents missed or rejected calls when it was actually something on their settings that were probably not compatible with ours. They tested it over and over again and couldn't find the reason, and did not have live support, which made the review process of the issues more painful for everyone. Review collected by and hosted on G2.com.