Talkdesk Reviews & Product Details - Page 37

I appreciate Talkdesk for its well-thought-out design and convenience. Its ability to store all communication logs in one place and an easy-to-use user interface make it ideal for customer service departments of any size – from solo entrepreneurs to large enterprises. Furthermore, the IVR generator that comes along is highly customizable and helps streamline call production and create stunning charts or statistics about your calls like no other system can. With complete visibility into agent activity granted by comprehensive recording capabilities and notifications upon reaching Service Level Agreements or Requests, I have never encountered such power offered at this price level before! Review collected by and hosted on G2.com.

I wouldn't say I like that Talkdesk does not allow you to share their brand-new, real-time dashboards internally. Without this capability, there is no easy way for everyone on the support team to monitor callers and queues in an up-to-date manner; someone would have to manually recreate each dashboard or arrange for Talkdesk to copy it into their account. This limitation undermines the overall utility of the product despite its potential developments. Review collected by and hosted on G2.com.

We love how Talkdesk provides rapid, seamless communication between our offices in different cities and warms up quickly. The intuitiveness of the user interface makes training new employees a breeze. What's more impressive is that it constantly receives updates with innovative features to enhance its performance - which we take full advantage of! Our team highly values having a dedicated Customer Success Manager for guidance, plus yearly check-ins to ensure everything remains current and efficient within our conversations on TalkDesk. We're always looking for ways to improve ourselves and this product! Review collected by and hosted on G2.com.

I do not appreciate the difficulty of learning how to use Talkdesk and its various restrictions. For instance, I need help filtering real-time data on dashboards or limiting certain filters to individual agents instead of ring groups. If these flaws were addressed, Talkdesk would be a much more effective phone service overall. Review collected by and hosted on G2.com.

I appreciate the versatility of Talkdesk and its ability to offer a comprehensive customer service experience. The combination of voice-based activities and automated responses gives customers an effortless, omnichannel support opportunity, allowing me to know I'm providing them with the utmost care possible. What I like most about TalkDesk is its intuitive interface; all our agents can easily use it, regardless of whether they're new hires or senior members in any given department. Additionally, by accommodating languages such as Italian, Spanish, and French (in addition to English), this software aids us in globalizing queries better, so we don't miss out on leads abroad! Review collected by and hosted on G2.com.

I wish Talkdesk could incorporate features from other programs, such as providing time-sensitive alerts for call center agents and built-in screenshot recordings of all phone calls. These features ensure that agents have access to real-time information to make more informed decisions quickly while also helping them understand each call better. Review collected by and hosted on G2.com.

I really enjoy the customer service I receive from Talkdesk. The agents are always friendly and helpful, which makes my experience great every time I contact them for assistance. In addition, their automated system is easy to navigate and very efficient, which helps me get quick answers to any questions I have. Review collected by and hosted on G2.com.

I don't like that Talkdesk doesn't give us detailed customer information in one place so we can quickly check their status. It's also hard for my chat team to access the omnichannel email, and there's no way to reply or forward messages from within TD yet (but they're working on it). Review collected by and hosted on G2.com.

What I like most about Talkdesk is the constant search for innovation and improving the customer experience. There is a constant focus on launching new features that allow us to improve the day-to-day management of our contact center, reducing the effort and improving our management capacity. Review collected by and hosted on G2.com.

There are still some gaps in the Portuguese market from the point of view of telephone numbering as well as some gaps in the API component regarding the live information of the platform. Another issue that Talkdesk should improve on was or support customers with more difficulties from the point of view of developing scripts to implement some functionalities/automatisms. Review collected by and hosted on G2.com.

We love Talkdesk's ease of integration with some of our company's other systems, including Salesforce. Setting up agents to start making calls is simple, even without an interconnection, making it even more user-friendly in terms of accessibility. Besides this helpful feature, we also value their excellent customer service; whenever there were any minor issues or concerns, they quickly responded to us and gave excellent advice on how best to resolve them - which highly impressed everyone here at our office! Review collected by and hosted on G2.com.

Talkdesk has occasional bugs when registering the calls I received--sometimes, they don't show up in my 'calls' area. Additionally, there's an issue with how customer transfers are handled--instead of leaving me time to add notes or follow-up details before automatically switching back into "available" mode, calls go immediately available after being transferred, which can be inconvenient for users. Review collected by and hosted on G2.com.

I appreciate the ease of use that Talkdesk offers for daily work tasks. It facilitates open dialogue between coworkers about breaks, lunches, and preparation periods while eliminating the need to toggle between email, chat, and phone applications. This program can be employed as a widget or browser extension, giving a level of adaptability that many users can find valuable. Aside from these features, Talkdesk makes managing tasks an effortless endeavor. Review collected by and hosted on G2.com.

I dislike that Talkdesk depends on my computer and internet connection. If either of these connections fails, Talkdesk may not function properly. Review collected by and hosted on G2.com.

Ease of use and the features it comes with. Going from excel forecasting and scheduling - it was great to have it built into our phone system. Quality Monitoring is another perk - being able to "real time" evaluate calls and send them back to the agents is a game changer. Review collected by and hosted on G2.com.

We had some limitations since the Canadian domain is not as sophisticated as the US domain. There were challenges with the implementation team, which seem to have resolved with a change in leadership with Talkdesk. Review collected by and hosted on G2.com.

Talk Desk is a one-step solution calling software.

I am also working and using this software at an Admin and an agent level.

1. Creating talk desk accounts to number assignments is an easy task. The talk desk helps us to create teams so that hierarchy can be maintained and manager can view their team data.

Dashboards and reporting help to view the team's data in a defined way, such as calling reports, live agent lists, Live contact lists, calling times, waiting times, Inbound and outbound calls, etc. It helps to fetch the calling report easily, even though we can filter out the data as per custom date filters, and stores call recordings to the same software, which helps us in easy auditing.

2. As an agent, a talk desk is easy-to-use calling software. I love to use the talk desk for smooth calling; the quality of calls is fantastic, and the voice mail feature makes this software unique. Software, as well as an App, makes it convenient and user-friendly. Even the inbound calling feature is impressive. This makes the calling process very convinient and helps me to improve my work task.

Thank you, Talkdesk Team. Review collected by and hosted on G2.com.

I have not encountered any feature I didn't like about the talk desk. It is a fantastic software which always helped me to ease my work. Review collected by and hosted on G2.com.

Talkdesk is a great choice if you're looking for a comprehensive customer service solution. It has powerful features like an easy-to-use interface and built-in analytics tools, so it's easy to figure out how your support team can do better. Also, Talkdesk grows with the size of your business - no need to hire extra people just to manage this software Review collected by and hosted on G2.com.

I don't like having to manually set my callback availability every time I log in. Review collected by and hosted on G2.com.