Talkdesk Reviews & Product Details - Page 36

TalkDesk was easy to set up, the onboarding was thorough and the platform was easy enough to learn that it is now intuitive to rebuild flows on the fly as needed. Review collected by and hosted on G2.com.

Some of the reporting features don't apply to us, and sometimes a backward search to find a conversation has been difficult, but for the most part - it's beat the pants off Bell. Review collected by and hosted on G2.com.

I love Talkdesk's Studio for its ability to give non-developers the power to build and deploy intelligent phone features quickly. Users can access automation tools like Flow, Process Builder, Workflow Rules, Approval Processes, and Reports & Dashboards on demand. I'm impressed by how easily data fetched from incoming calls can be transferred into Salesforce. It's made it easier to create automated customer experiences and monitor their performance in real-time. Review collected by and hosted on G2.com.

I wouldn't say I like that Talkdesk's analytics are not as thorough as they could be. This can sometimes make it challenging to obtain the complete picture of a customer call since all details may have yet to be automatically included in the reports. However, the situation will improve with additional development and optimization of their dashboard and reporting tools. Review collected by and hosted on G2.com.

I appreciate the ease of use and versatility that Talkdesk provides. Our sales representatives can effortlessly access their accounts from any computer, tablet, or smartphone without having to risk using personal devices. Additionally, by allowing us to enter cell phone numbers into the system, we can give our agents even more flexibility when it comes time for customer interactions, no matter what hour of the day they may be needed, as well as being able to adjust which hours incoming calls ring through so nothing slips through the cracks between shifts unless necessary. Review collected by and hosted on G2.com.

I appreciate that Talkdesk remembers my credentials. However, it would be more convenient if it automatically logged my coworkers and me in without us having to manually each time. Additionally, the ringtone used when a call is received rather obnoxious - perhaps updating this sound with something more appealing might help address dissatisfaction. Review collected by and hosted on G2.com.

We love Talkdesk's call bar widget for its efficiency and effectiveness in contacting debtors. With just one click, it is possible to call the number directly from their platform without having to type it in. Not only that, but they provide quick information about debtors when a client calls via associated numbers or contact form enquiries - something we find incredibly useful! Plus, their music is great - an added bonus to using this feature! Review collected by and hosted on G2.com.

I don't like the fact that Talkdesk isn't always reliable, that transferring calls is inconvenient and that customer service could be improved. However, the inclusion of TalkDesk staff has made a big difference, especially when we are spread across countries or continents. Review collected by and hosted on G2.com.

I love the convenience Talkdesk offers when it comes to calling tracking. As soon as a call is received, the caller's number and other pertinent details are displayed in the application, making it easy to add callers as contacts and keep tabs on them. I also enjoy viewing my performance and productivity metrics via the personalized state of mind report. I can refer to the easy-to-read customer satisfaction graphs to gauge the success of customer interactions and my response status. Review collected by and hosted on G2.com.

I dislike that there is no way to efficiently switch between multiple lines to multitask on TalkTdesk. Talkdesk would be an excellent feature for our customers. Review collected by and hosted on G2.com.

I love that Talkdesk allows team members from all over the country to stay connected despite working remotely. Its user interface is straightforward for anybody in the company to learn--plus, they keep introducing new features often! Furthermore, due to their helpful customer service reps providing us with quarterly business reviews and regular updates on other solutions, we know exactly how far ahead they're pushing boundaries within this industry compared to competitors. Review collected by and hosted on G2.com.

As an administrator, I am dissatisfied with the slow development time of requests for new system features and updates. Although Talkdesk provides a user-friendly interface to submit these reports quickly and efficiently, making necessary changes can often take longer than expected. To improve this process, it would be beneficial if there was a quicker response rate or turnaround times on submitted request forms. Review collected by and hosted on G2.com.

I have been delighted by switching from a SIP-based telephone system to TalkDesk as it can efficiently handle phone systems, reporting, and recording in one streamlined hosted server. Its most valuable feature has been integrating every kind of channel into a unified control panel where locating information like call records or reports becomes straightforward & fast; there's no longer any need for diligently searching for other dissociated services! It saves plenty of time on administrative tasks! Its ability for customized call processing between different platforms works great, too - even those less techy can understand the intuitive basic flow design effortlessly. Review collected by and hosted on G2.com.

It is challenging to manage Talkdesk when needing to interface simultaneously with multiple back-end systems. This is different from what was initially anticipated and presents problems for contact synchronization. It requires lots of advanced planning before implementation, which can be time-consuming and complicated. Review collected by and hosted on G2.com.

The design is user-friendly, For both Incoming and outgoing calls.

The pop-up for incoming calls is very cool.

The connectivity for outbound calls is high, and there are no issues with the dialling app.

Also, the central part is that we have a plug-in to click on the number, and it would directly dial than tying or copying the number.

I love TD. Review collected by and hosted on G2.com.

Nothing much to say about it.

Just that if we could send messages and receive them, we probably didn't have that function on our TD.

Sometimes there is a lag in dialling. Review collected by and hosted on G2.com.

Since switching to Talkdesk from our former provider, we have been delighted with the results. Using TalkDesk has proved decisively beneficial for us, and we are happy about it! We particularly value our dedicated implementation partners and their in-depth knowledge of what Talkdesk is capable of; likewise, they provide excellent customer service. In addition, the platform's user interface is simple yet powerful – already offering a wealth of reports even without going into advanced customization options. Review collected by and hosted on G2.com.

The frontline finds the need for integration between Talkdesk's SMS and voicemail interactions to be highly inconvenient, as well as the limited customization offered for alarms. There is also a strong dislike for listening to sounds or checking their emails anytime an SMS response is received on the phone - leading me to desire some form of visual alert like dynamic pop-ups instead. Review collected by and hosted on G2.com.

I appreciate the ease of use Talkdesk offers. It is straightforward to set up, and even those without experience can start using it immediately. The Caller ID feature is also beneficial, as it displays customers' email addresses alongside their phone numbers. Additionally, Talkdesk has an impressive array of reports and administration options, making it easy to forward calls to internal and external numbers. A good set of headphones is needed to start taking calls. Review collected by and hosted on G2.com.

Talkdesk relies heavily on a reliable internet connection, which can be difficult to guarantee. In addition, there is often a need for more clarity and navigation in the reporting panel. Review collected by and hosted on G2.com.