Talkdesk Reviews & Product Details - Page 35

With Talkdesk, I can conveniently keep track of my customers and their phone numbers. It also has excellent features, such as the ability to record conversations which can use for legal or other purposes. In terms of actually conducting a call, it makes sure it runs smoothly by showing me the incoming caller's number before we start talking - this allows me to contact them quickly if something needs addressing during our conversation. All-in-all, TalkDesk helps make calls better organized and efficient. Review collected by and hosted on G2.com.

It's not something I like that a " data retrieval " screen can occasionally appear, potentially preventing incoming calls. Additionally, there have been connectivity issues or times when the site has gone offline, disrupting our workflows. Even though it is not overly frequent, I find myself regularly checking voicemail statuses through the online interface - further complicating an already time-consuming task. Review collected by and hosted on G2.com.

It's a potent tool, very user-friendly, and easy to handle on a day-by-day routine. Allows the company to connect with a thousands of other market tools and systems. Review collected by and hosted on G2.com.

Sometimes, we need to spend more time on development to connect with other systems, but it's possible. Review collected by and hosted on G2.com.

I am especially fond of Talkdesk's automated features. We can ensure the system runs smoothly and efficiently with minimal upkeep with just a few initial setup steps. Centralized data logging allows us to quickly review and evaluate each call event in great detail – something that would otherwise require manual recording. Plus, setting up regular distribution schedules for reports empowers our team members with the access they need without having them constantly ask around or log into accounts manually every time new insights are required! And not to mention, creating custom reports is also surprisingly easy if any information seems missing from what's already available in comprehensive out-of-the-box templates. Review collected by and hosted on G2.com.

I wouldn't say I like how the quality of calls and recordings may suffer if there is an inadequate internet connection. It would be helpful to have access to notes taken for previous customer interactions so that I can more accurately address their needs during our call. Additionally, I find it inconvenient having to manually refresh my page for new calls to appear on Talkdesk's interface. Review collected by and hosted on G2.com.

I appreciate how Talkdesk offers a variety of features that make customer communication easier, faster, and more efficient. The caller ID feature helps us instantly recognize customers as soon as they call in; the detailed call history allows for quick lookup or review; flexible plans give our service levels plenty of flexibility to adapt to changes en route; viewing incoming queues keeps everyone organized by providing an objective visual cue about where one needs to pay attention most quickly. Additionally, all this information facilitates excellent decision-making regarding resource allocation throughout our organization. Review collected by and hosted on G2.com.

I dislike TalkDesk's licensing model, as it is based on "named Agent" licenses and might not be suitable for firms that rely heavily on temporary labor. They have been able to design a concurrent licensing system, but understanding the system has proven difficult due to its poor implementation. This often leads to misunderstandings with both support staff and invoicing processes. Review collected by and hosted on G2.com.

I am highly impressed with Talkdesk's customer service. Whenever I encountered an issue and interacted with a team member at Talkdesk, they responded quickly, solved problems professionally yet intuitively, and ensured the experience was straightforward overall! This is my favorite due to its intelligently designed features, like the call handling integration into Salesforce, preventing calls from getting dropped or interrupted unexpectedly. Moreover, every communication via inbound/outbound is of excellent quality as users can customize it down to their specific ringtone preferences based on area code for added convenience for customers. I have used other voice and telephony systems. Review collected by and hosted on G2.com.

I have found the Talkdesk Excel sheets to be insufficient for my work needs, especially regarding click-and-dial capabilities. Further, their customer service could have been more helpful when we contacted them with other requests and inquiries. Overall providing a poor level of unsatisfactory support throughout our period using this product as well many issues arose that rendered it unusable during training. Review collected by and hosted on G2.com.

I was drawn to Talkdesk immediately due to its simplicity and intuitive user interface. Features are easily accessible, and the audio quality is outstanding. If I had caller information stored in a database, everything immediately came up on incoming calls - making communication even more straightforward. With voicemails available and analytics for real-time reporting, there couldn't have been a more straightforward solution! Transferring callers or putting them on hold also added convenience and flexibility throughout every call experience with Talkdesk technology. After experiencing all of this firsthand, my expectations towards the new application could hardly be higher – yet I anticipate it living up to that promise just fine! Review collected by and hosted on G2.com.

I don't like the lack of visibility Talkdesk provides when identifying customers who leave voicemail messages. Even if I bookmarked their website and have access to the customer's voicemail address, there is still no easy way to identify or distinguish between multiple callers with similar names or issues. This creates an obstacle in providing timely solutions, as any significant concern affects everyone in that chat room. Review collected by and hosted on G2.com.

I love Talkdesk for its ease of use and ease of use for employees. With no extra technology, software, or training required, this cutting-edge call center response is perfect for modern businesses. Furthermore, its secure hosting provided by Amazon Web Services means you will not have any pesky platform issues arise while using it. Transferring a call to another employee or an external number could not be simpler; all you need is dependable headphones! Plus, their customer service has been excellent - quick responses, friendly, and upfront about your request's status at all times! Finally, in terms of aesthetics, we must remember just how visually appealing the IVR studio looks nowadays - It truly stands out as an artistic masterpiece! Review collected by and hosted on G2.com.

I wouldn't say I like that Talkdesk lacks customization options. There isn't the flexibility of changing my ringtone or background color, which makes it feel rigid when I'm on long calls with customers. Having more ways of personalizing would be great for individual and team settings; even though we all use the same software, having unique elements would make each interaction far less repetitive. Review collected by and hosted on G2.com.

I appreciate the relationship between devices that Talkdesk offers, making it easy to use for all companies. The convenience of modifying someone's status remotely is a great benefit in case there are disconnections or emergencies. I like how its dashboard provides visibility into each agent's activity and performance by showing us who's online, answered calls made, calls on hold, and their wait times - it displays an indispensable level of detail, especially during busy periods, which makes our efforts much more efficient. Furthermore, the wait time indicator helps easily monitor callers moving through queues with accuracy. Review collected by and hosted on G2.com.

I am using Talkdesk cumbersome due to its lack of efficient filters and reports. Too many mouse clicks are needed before I can apply the desired filter, making it challenging to extract necessary information from the interface quickly. Furthermore, I am required to repeatedly input similar data to refine my search, which is an unnecessary inconvenience. To improve user experience with Talkdesk, XLS format should be available instead of CSV as a report option alongside additional options included within the current filter menu. Review collected by and hosted on G2.com.

I appreciate Talkdesk's interface and usability the most. The software allows us to install it on all our employees' mobile devices, desktops, or laptops so that they can easily make calls regardless of location. We can also enter our employees' cell phone numbers into the system so that they can receive calls directly on their mobile devices, with their permission. There are also customizable settings that allow us to regulate when the customer's call rings, ensuring our employees can be alerted of urgent calls anytime. Review collected by and hosted on G2.com.

I dislike the phone interface for Talkdesk due to its inconvenient placement. Its dialogue box obstructs other elements on the page, making it necessary to readjust its position constantly. Review collected by and hosted on G2.com.

I love that TalkDesk has so much to offer as a help desk solution. It has everything I could want, from comprehensive reports to a user-friendly interface that works with different ticketing systems. Most importantly, they have a fantastic customer service team who are highly knowledgeable, reply quickly and follow through on their responsibilities until the problem is fixed. TalkDesk offers many other benefits, such as integrating different tools and software, managing customers across multiple platforms, and measuring customer service outcomes. Review collected by and hosted on G2.com.

I find it frustrating when we experience call failures. It would be beneficial if there were more advanced routing options available. Despite this, I enjoy my customer service interactions with the call center staff. Review collected by and hosted on G2.com.