Talkdesk Reviews & Product Details - Page 34

Since switching to Talkdesk, we couldn't be happier with their service. Throughout the implementation process, our implementation partners exceeded our expectations, not only in their knowledge of the platform, but also in their friendly personalities. The customer support is exceptional and highly commendable. In addition, the system has never been easier to manage, thanks to its user-friendly administration settings, and even just using the pre-built reports provides a thorough analysis of the data! All in all, going with Talkdesk was definitely a wise choice for us - all members of our team are very enthusiastic about this new venture! Review collected by and hosted on G2.com.

I am not happy with Talkdesk's integration of SMS and voicemail into an agent's workflow. There is very limited ability to customise alerts that would catch an agent's attention. Frontline agents find it annoying to be forced to listen to a sound or check their inbox every time they receive an SMS response on the phone. It would be beneficial to have some form of dynamic pop-up alert or visual notification as opposed to these tedious conventions. Review collected by and hosted on G2.com.

Talkdesk has great connectivity. The calls are connected instantly. The feature to use an external device is a godsend and helps a lot. The access to call logs is helpful and also you can see the calls you've missed in a list. Call monitoring and call listening is a great future and it helps to listen to your own calls and assess. The callback scheduling is of great help too and the widget pop up is excellent. Review collected by and hosted on G2.com.

Not applicable as the experience of using talkdesk was amazing and it really helped me with my calling. There is literally no downside as of now. The connectivity is excellent. Review collected by and hosted on G2.com.

I appreciate Talkdesk's simple design and user-friendly interface as it makes it quick and easy to identify solutions to common problems. It enables a greater level of accuracy in the data we receive from callers, providing details such as who called, when, for how long, on whose phone line, etc., which can be very insightful. The ID feature helps us to anticipate callback requests with ease, allowing our team to know who to contact quickly and easily. In addition, its ability to directly improve call routing within an organisation or between employees is incredibly beneficial. Review collected by and hosted on G2.com.

I do not like that Talkdesk lacks features such as notifications when they receive text messages or emails, a method for supervisors to see their employees' activity and assign threads if necessary, automating the unassigning of a message after an agent has logged off or if it has gone unanswered for a certain period of time. In addition, there is no easy way to review old chats on the platform. Review collected by and hosted on G2.com.

I have been particularly impressed with Talkdesk's ability to provide excellent support as well as increase revenues. The main attraction of this platform is the combination of voice-activated help programmes with regular written responses, which gives customers faster access to the answers they need without the potential for miscommunication. It also saves me a considerable amount of time by providing comprehensive answers that are easily accessible to both customers and staff whenever they need them. Review collected by and hosted on G2.com.

I would like to see more accessibility and documentation covering all the features of TalkDesk. This could be in the form of a user manual or other easy-to-follow resources, as this would ensure that more users make full use of the platform's capabilities. The value to both agents and customers could then increase significantly if they also have an understanding of how voicemail works. Review collected by and hosted on G2.com.

I appreciate the convenience of Talkdesk as a modern, hassle-free solution for call centres. Its use of Amazon Web Services ensures reliability and eliminates the need to manage software or system updates on either side. In addition, its extensive library allows users to access phone numbers in almost any country, enabling consistent customer service no matter where in the world your offices are located; this utility is particularly beneficial when agents can easily perform their duties from home or the office. Overall, I believe that the company has achieved rapid success thanks to the quality of service it provides and its growing popularity with customers/consumers looking for reliable business support solutions such as those offered by Talkdesk today! Review collected by and hosted on G2.com.

I do not like the fact that on rare occasions the 'retrieving data' screen prevents me from taking calls. It is also annoying when there are website and network problems that interrupt the service. I also find that navigating through my voicemails via Talkdesk's web platform isn't always easy or user-friendly. These would be great features for future development of this tool as they could make a huge difference to its usability and convenience. Review collected by and hosted on G2.com.

As a manager with Whitehatjr TD helps me to

1. Track and monitor agents' calls for quality and increase the team's productivity.

2. Call recording is readily available and accessible.

3. Convenient to track and maintain data and talk time reports.

4. Addition/deletion of the user is hassle - free.

5. Assigning numbers of specific geography is relatively easy.

6. Teams tab is a handy feature for effective team management.

7. With Reporting feature creating and maintaining a dashboard is easy. Review collected by and hosted on G2.com.

I haven't faced any feature which I disliked. Every tab has its importance and use. Review collected by and hosted on G2.com.

I really appreciate the way Talkdesk makes the conversation flow with ease. Its intuitive interface eliminates the need for a desk phone, meaning I can always see who is calling right in front of me, regardless of what other windows I have open. The warm transfer option is particularly useful when transferring clients to another department, allowing me to introduce them and outline what has been done so far, providing continuity throughout the call and making communication smoother and more natural. Review collected by and hosted on G2.com.

I did not like how Talkdesk rang. It was weird to tell when it tried to call a number or not. I also looked for the TD application in an app store but could not find it, so perhaps there is another way to get this application that I have not yet discovered. Nevertheless, once my connectivity problem had been resolved, using Talkdesk became easier as no new windows/tabs were needed while using their product. Review collected by and hosted on G2.com.

When it comes to customizing my contact center experience, I really like the flexibility of Talkdesk. It is so easy to scale up or down based on our company's needs, and I love how user-friendly the interface is! In addition, Talkdesk's features such as AI routing, reporting tools, and real-time analytics make managing customer interactions much easier than before. Review collected by and hosted on G2.com.

Ring groups can be confusing to use because only administrators can assign and remove agents from them. We appreciate Talkdesk's efforts to make things easier for customers by addressing this issue. Review collected by and hosted on G2.com.

It's effortless to log in. The call bar is very user-friendly.

We do not have to worry about the country code as it covers all that information. The best part is that with the country code, we know which code belongs to which country. The Audio quality is fantastic, just as times the call lags. Overall it is a good dialer, and I would prefer using TD over any other Dialer.The dashboard is super friendly, mainly for copying the link to our recording. Review collected by and hosted on G2.com.

The only downside is, at times, the call lags. The call bar should minimize when the call connects so that we can get more space in the background to work

On some occasions, when the customer is unavailable and the ringer is on, it doesn't disconnect until we disconnect from our end, and neither does it go to voicemail.

There were occasions when the customer disconnected the call from their end, but since I did not disconnect the ring, it was still on until my next dial, and everything got recorded Review collected by and hosted on G2.com.

I really like the ease of use that Talkdesk offers. The ability to quickly integrate with Salesforce and open a case when I receive an incoming call is beneficial, especially when tracking customer cases or service requests. It also allows me to access previous interactions my customers may have had by simply clicking on the cloud icon associated with their contact information - all while providing me with easy ways to copy phone numbers and Salesforce tickets associated with those calls! This makes managing customer relationships simple yet efficient, which is why TalkDesk has become one of my favourite business communication solutions. Review collected by and hosted on G2.com.

I wish Talkdesk offered more customisation options for the ring tone on incoming calls. In addition, it would be beneficial to have an audible signal every time a call is received, so that I never miss a call if my computer reconnects or wakes up from sleep without me logging in first. This type of feature could make the transition between inactive and active status much easier. Review collected by and hosted on G2.com.