Talkdesk Reviews & Product Details - Page 33

I like the simplicity of Talkdesk when it comes to using it. It is easy for anyone to learn how to set it up quickly and start communicating with a computer. I also appreciate the fact that our conversations are secure from outside companies listening in without consequence, and that we can remotely change the status of colleagues in the event of an urgent situation or network outage. The splits feature gives us more information than just basic call metrics such as agents online, calls answered/missed, etc.; we can now also track current hold times, which lets us know if customers are waiting longer than normal while they're on hold. Review collected by and hosted on G2.com.

I strongly believe that Talkdesk should include transfers in the statistics calculations. This would improve the accuracy of our end-of-day metrics and prove vital to the success of our business. Without being able to accurately measure my performance, it's impossible for me to estimate how much time I've spent dealing with customer issues correctly or efficiently - which is an integral part of running a successful business! Review collected by and hosted on G2.com.

I appreciate the comprehensive Help Center, it's super helpful whenever in doubt! Review collected by and hosted on G2.com.

Data is sometimes confusing. i.e. Often the system shows missed calls when we know for a fact that there wasn't any. Review collected by and hosted on G2.com.

Talkdesk is good with easy connectivity and the recordings of the call clarity are very clear and suitable for business and quality purposes. I have mainly used it for international calls, I didn't face any issues with that. The voicemail sent by us if the user is busy or not available was also apparent. Review collected by and hosted on G2.com.

There is nothing wrong with the Talkdesk but sometimes there used to be an echo while taking the call. The rest all the features are simple to use and userfriendly. Review collected by and hosted on G2.com.

I enjoy the fact that we can route all calls through the talkdesk system and that it is a web-based system. (meaning remote working is a breeze when answering phones.) Review collected by and hosted on G2.com.

I'm not too fond of the fact if I see a call waiting, I have to wait for it to get routed to me. It would be nice if I could click on the call and "force answer" if possible.

Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance. Review collected by and hosted on G2.com.

Every day tasks that used to take triple the time can now be completed in minutes with talkdesk.

For example, it used to take me the majority of my morning to adjust the call center Holliday hours with our old provider. Now with talkdesks easy interface, I can make these changes so much quicker. I love it

Also ...It used to take me 10 to 15 minutes per user to onboard into our old IVR, For example, setting VPN accounts. Now With TalkDesk being run on Google, it's so fast! Review collected by and hosted on G2.com.

not really much negative to say... there always improving! Review collected by and hosted on G2.com.

I love the ease of use that Talkdesk offers. The process is a breeze to set up an account and there are helpful hints to address common concerns. The ability to view call history helps us get straight to the point when talking to our customers, as we can quickly see their phone number, the reason for the call, how long they've been waiting etc., giving us more insight into their needs so we know who is best placed to deal with them. The feature of caller ID is also extremely useful; not only does it give us the ability to call back, but it also simplifies internal transfers between teams or colleagues within the company itself! Review collected by and hosted on G2.com.

I appreciate the reliability of Talkdesk and understand that, like any business with multiple servers and many users, it will occasionally slow down or crash. The few moments of inconvenience are worth it knowing that problems are dealt with quickly when they arise. On the downside, there have been reports of anonymous calls being taken by agents on rare occasions, which can be resolved immediately by submitting an incident report on their website. Review collected by and hosted on G2.com.

I absolutely love Talkdesk! It provides a reliable connection regardless of the quality of my internet and allows me to stay in touch with clients all over the world. It also has an amazing interface that is both easy to use and comprehensive - I compared many versions before settling on this one. As well as being extremely efficient, everything can be accessed from a single application - none of the competitors even come close. And because it doesn't cause any unnecessary lags or interruptions when running multiple tasks at once, you can use it for as long as you want without interruption! In conclusion, if you haven't tried TalkDesk yet, then get ready to drastically lighten your daily workload - try it now with no worries; go full steam ahead into five-star bliss guaranteed satisfaction! Review collected by and hosted on G2.com.

Currently, the limited scope of Talkdesk's analytics is its biggest drawback; however, the service has already taken steps to address this issue. Reports may not come pre-loaded with all the relevant details, but additional data can be requested. The benefits users get from using Talkdesk far outweigh any shortcomings, and I am confident that they will continue to improve their dashboard and reporting features so that this will soon be a thing of the past. Review collected by and hosted on G2.com.

I love the convenience of having Talkdesk set up holiday greetings for the whole year in advance. It makes it so much easier to keep our lines open and available, especially when we need access quickly! I'm also impressed with the tight integration with Salesforce, which allows us to easily keep track of customer data. In addition, I am grateful for all the different training options offered within the platform, such as allowing new team members to listen in on calls without speaking until they feel comfortable - an incredibly seamless experience overall! Finally, the option to automatically direct callers to voicemail or even external numbers such as FedEx is a great way to not only let customers know that someone will get back to them promptly, but also to deal with any urgent matters immediately. Review collected by and hosted on G2.com.

I find Talkdesk's interface for configuring the Salesforce integration to be clunky and difficult to master, although overall it provides a cohesive experience. In addition, if you want your team members' incoming calls to automatically generate tasks or cases in Salesforce as part of an integrated workflow, each individual workgroup needs its own setup parameters within this system. Review collected by and hosted on G2.com.

I love Talkdesk for its intuitive and user-friendly interface, which makes it easy to learn. I'm also impressed by the rapid pace of iterative changes they make to the platform - almost on a daily basis! It's great that we also get access to our own dedicated CSM, supported by regular reviews of business effectiveness to ensure goals are being met. The reporting tools provide immense insight into customer interactions, coupled with the powerful routing capabilities within Studio Flows, making it easy to adapt workflows to changing needs and forecast future requirements. Review collected by and hosted on G2.com.

As an administrator, speakdesk can be slow to respond to requests for brand new features, upgrades and reports. However, the system does provide a mechanism where feedback and change requests can be easily submitted by both administrators and users. Whilst this is appreciated, there would probably be some benefit in speeding up the development times of these requested changes so that results could be delivered more quickly. Review collected by and hosted on G2.com.

I appreciate the customization options for our business in Talkdesk. We can adjust agents within a team and assign those employees to particular queues such as sales, technical support or billing inquiries with ease. It's also handy that we may rearrange the order of call flow depending upon what makes sense best for us. In addition, having analytics available is truly beneficial; it saves time from being bogged down by manual reports gathering data on average wait times, abandoned calls etc., which enables us to make better decisions about how customers' are experiencing service with our organization faster than ever before! Review collected by and hosted on G2.com.

I find Talkdesk's frequent connectivity issues to be very frustrating, as I need to delete cookies often. Moreover, it consistently fails at recording calls which can lead to communication failures when multiple customer relationship management systems are used. This reduces our productivity because we must contact support for assistance whenever a problem arises with the system. Review collected by and hosted on G2.com.