Talkdesk Reviews & Product Details - Page 32

I particularly appreciate the convenience of Talkdesk in managing and organising my customer data. It streamlines the process while providing a comprehensive snapshot of key metrics such as user engagement and satisfaction. It has also enabled me to save time spent manually sorting through customer data by using intuitive filters to segment them according to their individual needs or preferences. Talkdesk has really been a great asset to my business and I really appreciate all the features it offers! Review collected by and hosted on G2.com.

I find Talkdesk lacking in the areas of ad-hoc and real-time reporting, as well as features such as skills-based routing and the ability to set a call end time. There have also been issues related to the responsiveness of the application and the quality of calls during busy business hours. Finally, it can be difficult to quickly locate certain specific call logs. Review collected by and hosted on G2.com.

Talkdesk has many tools that make it easy for users to understand their recorded conversations. The interface is easy to use and includes features such as the ability to download recordings, filters to sort recordings by specific categories, and real-time analysis during audits. You can also quickly generate reports by setting dates and searching for specific names. This makes it easy to see the effectiveness of each call recording. Review collected by and hosted on G2.com.

One feature that can be confusing is that calls become inaccessible after a period of inactivity and must be manually refreshed. This can add an extra step to your workflow, which can slow down your productivity. It's best to avoid this feature. Review collected by and hosted on G2.com.

You can connect anywhere in the globe. I like the easy connectivity.

some people don't aware of the country code you can select the country and dial the number so easy to connect. Review collected by and hosted on G2.com.

I don't find any error as of now hence no dislike at the moment so far.

Zero dislike.

to get notifications or statements by email like a monthly bill entire details we need so that we can keep it as a record. Review collected by and hosted on G2.com.

Initial training and interactions were excellent. Review collected by and hosted on G2.com.

I feel the help center when troubleshooting and talking with a live person is slow to none. If the whole system crashes for us they are nowhere to be found; this has happened a handful of times. Upgrading and customer support team are very slow to respond to requests are pass the request around to the next person to solve. Review collected by and hosted on G2.com.

I love how Talkdesk makes it easy to keep track of incoming calls and recognise regulars. Its sentiment tracking tools also make it easy to gauge your productivity levels! It also provides valuable insight into customer satisfaction with graphical representations of response times and overall satisfaction ratings for each call. What's more, if authorised by management, you can listen to your own calls and those of others at the touch of a button - and download audio files quickly and easily when you need them! Review collected by and hosted on G2.com.

At the moment I have no major complaints about Talkdesk. With its user-friendly interface and features such as the ability to track answered calls in reporting, I believe that many people can quickly learn how to use the software efficiently and get the job done without much difficulty. Review collected by and hosted on G2.com.

I find Talkdesk extremely useful for its click-to-call features, speed dialing, intuitive interface layout and the ability to take notes in real time with automated Salesforce syncing. I also appreciate the fact that we can track which contact has been contacted and view their associated notes, and that this tool gives managers in our organisation a great overview of who is available or busy with transfers as needed. All in all - by making calls and managing transfers while using reports from the sales force contact analytics - Talkdesk enables efficient use of resources and provides a seamless customer service experience without inconvenience! Review collected by and hosted on G2.com.

I appreciate the value that Talkdesk provides, but I don't like how long it can take to generate reports or when certain time frames are selected. Ideally, if there was a way to capture screenshots of a monitored user's screen while monitoring and running diagnostics, this would be an incredibly useful feature. Despite these minor shortcomings, once you get to grips with the ins and outs of using Talkdesk, it is a fairly straightforward process to create requests and generate output accordingly. Review collected by and hosted on G2.com.

There are native integrations with WFM, QA and CRM platforms.

We have a good support of our CSM

The way of collection is clear

A new identification of postal box in Colombia

Support for two countries for the same company Review collected by and hosted on G2.com.

For Brazil, there are some features that haven't been built yet that would help a lot. like:

-CSAT

At the end of a phone call, a voice recording asks the customer what rating from 1 to 5 they would give to that service, and then the customer would press the button on their cell phone to rate the service and this information is also available in the report. that we have in the API with ADDI and be able to extract these results.

- Campaign with recorded message

Being able to record a message and play this message for a specific campaign.

We also have the option to end this call, or program it so that at the end of the message the customer can choose to end the call or remain on the line or press a digit on the cell phone and transfer it to an available agent.

- Identification of the area code within a campaign

Have the technology that identifies which area code we are dialing and use a number with the same area code or a number that we previously set to use to dial this area code (extremely important feature for Brazil)

- Real-time reports on active campaigns

We can have reports of active campaigns without having to pause them (how many% of the list we have already passed, how many responded, how many were direct and etc.)

- Campaign dial order

Have the ability to schedule to call customers more than 1 time in each campaign, but will only call the second time after we call all customers in the campaign for the first time

- Full integration with Kustomer

have an identification number that is the same for Kustomer and talkdesk, so that we can identify the same client in each tool. Review collected by and hosted on G2.com.

I love the versatility and ease of use that Talkdesk offers. It doesn't require in-depth technical knowledge, special hardware or software downloads on either side to run its contact centre solutions, making it ideal for both administrators and agents alike! Furthermore, with Amazon Web Services providing a secure back-end infrastructure that guarantees 99% uptime, reducing maintenance issues due to less frequent operating system updates, Talkdesk is an even more powerful option than other services out there. In addition, we can keep our existing staff in the office or at home, but offer customers a local number from anywhere in the world. All in all, a great experience from a reliable source that makes us trust their service again & again, while seeing an increasing user adoption rate day by day! Review collected by and hosted on G2.com.

I am dissatisfied with my experience with Talkdesk. The Excel sheets were the only resource we relied on for our training, yet I was unable to extract any useful information from them. What's more, when we dialled in to ask further questions, we received no response at all from the agents; leaving us downright disappointed with the quality of customer service. Furthermore, the product malfunctioned several times during training sessions, leaving me unable to maximise its potential benefits. Review collected by and hosted on G2.com.

I appreciate Talkdesk for its user-friendly interface and intuitive design, which makes it easy to learn. Its ability to sync with Salesforce, where our customer information is stored, saves me a lot of time as I don't have to open multiple platforms separately. The software is constantly introducing new features to give users the best possible experience when using it. What's more, their accuracy in dealing with difficult situations combined with quick response times is commendable; they always keep up with the latest technologies, which makes them perfect partners, especially now during this pandemic, when companies around the world need to communicate virtually like never before - Talkdesk delivers exactly what's needed, accurately and promptly, every time! Review collected by and hosted on G2.com.

I do not like the fact that the TalkDesk texting interface still has a few rough spots that affect productivity. Also, it would be beneficial to have an automatic refresh mechanism instead of having to manually reload the login page each time after entering Callbar and logging in by clicking on the Talkdesk logo above each screen tab. Review collected by and hosted on G2.com.

I like the fact that Talkdesk is easy to use, requires no special hardware or software and is securely hosted on Amazon Web Services. It's also great that I don't have to worry about routine upgrades to system components, which makes it easier for supervisors and agents to handle calls efficiently. The flexibility to transfer calls between external and internal contacts is also very useful! Most importantly, their customer service is excellent - a prompt response time combined with a courteous attitude makes me feel confident in using them as my communications platform provider. Also, building menus on IVR Studio feels artistic because you can express your creativity when used correctly! Review collected by and hosted on G2.com.

I really appreciate Talkdesk's feature set and how it can help businesses, but I feel there could be more flexibility for personalisation at an individual agent level. Being able to customise my ring tone or even change the colour scheme in Callbar would make communicating with contacts much less monotonous. This additional granularity of customisation options within Talkdesk will make an already great platform even better! Review collected by and hosted on G2.com.